Have you ever used the self-checkout in a Target, Walmart of Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization. If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Nashville, TN and surrounding area.
WHAT YOU’LL BE DOING
The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Nashville area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities and Duties:
Service, upgrade and perform preventative maintenance on company electromechanical equipment
Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended Hours Coverage periods and ‘On-Call’ duty where applicable
Safeguard and maintain a balanced vehicle stock parts inventory
Upkeep and cleanliness of company issued vehicle including scheduled service intervals
Safeguarding of any company issued assets including tablet computer and mobile phone
All other duties as required
WHO WE ARE LOOKING FOR
Qualifications:
1 + years of working in Technical/Field Service position or similar technical profession
Impeccable Integrity
Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
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Strong electromechanical aptitude
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Excellent verbal and written communication skills, including a positive, customer-first attitude
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Personable, approachable and able to work easily with others at all levels
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Strong Attention to details - able to proof and prioritize your own work
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Proficient in iOS, MS Office applications and Windows OS
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Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
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Able to commit to and meet project deadlines
Physical Requirements:
Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes for Success:
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities
Results and people oriented with sound judgment—ability to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills verbally and in writing
WE ARE OFFERING
Competitive salary
Technician Incentive Compensation Plan - Paid Quarterly
Company provided vehicle, uniform, tools and training
Paid time off
Sick time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
401K with Company contribution
Community involvement
Sound interesting? Come see why we are OneCPI and Apply Today!
CPI is a part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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