Top 2 Senior network technician Jobs in Nashville, Tn

Senior Tech Support Analyst
Alive —Nashville, TN
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Sr. Associate, Tech Support Engineer
L3Harris Technologies —Nashville, TN
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted

Related jobs to explore

Based on your search for senior network technician

IT Technician / Network Administrator / Help Desk Technician
Logical Pros —Brentwood, TN
Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
Quick Apply
IT Support Technician
Atmos Energy —Franklin, TN
Valid driver's license. 6.Uses Software management tools to update and deliver software applications to field computer.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr Data Center FieldOps Technician
EOS —New Albany, OH
This role requires a strong technical background, excellent troubleshooting abilities, and experience working within live production environments.
Quick Apply
8d
Data Center CoE - Sr. Field Service Technician
ABB Inc. —Delaware, OH
Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
$46 - $65 an hour
Quick Apply
2d

Show more jobs in cities nearby

I want to receive the latest job alert for senior network technician in nashville, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior network technician jobs near nashville, tn

Senior Technical Support jobs in Nashville, TN

Courtyard Luxury Senior Living jobs in Clinton, NJ

Senior Living jobs in Alpharetta, GA

Senior Technical Support jobs in Remote

Senior Technical Support jobs in Tampa, FL

Senior Technical Support jobs in San Diego, CA

Jobs For Senior Citizens jobs in Honolulu, HI

Email Chat Support Remote jobs in Kansas City, MO

Senior Technical Support jobs in Portland, OR

Technical Writer jobs in San Diego, CA

Senior Companion jobs in Denver, CO

Senior Technical Support jobs in Philadelphia, PA

Senior Administrative Assistant jobs in New York, NY

Senior Technical Support jobs in New York, NY

Senior Technical Support jobs in Memphis, TN

Atria Senior Living jobs in Newburyport, MA

Senior Tech Support Analyst

Alive -
Nashville, TN

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Microsoft Outlook
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)

Full Job Description

Description:

Senior Technical Support Analyst

Location: Nashville, TN/ Hybrid

Status: Full Time

Days: Monday - Friday

Hours: 40/week

We're looking for an experienced IT professional to provide advanced technical support for end users, clinical applications, Microsoft 365, and EMR systems. This role also serves as an escalation resource for the technical support team, helping deliver reliable technology solutions across our organization. If you enjoy solving complex problems and supporting a collaborative team, we'd like to hear from you.

SUMMARY

The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This role supports clinical and business users with Electronic Medical Records (EMR), clinical applications, Microsoft 365, and end-user computing technologies. In addition to resolving complex technical issues, the Senior Technical Support Analyst acts as an escalation point, subject matter expert, and mentor to other Technical Support Analysts, helping ensure consistent, high-quality IT service delivery in a mission-critical healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advanced Technical Support

Provide advanced support and troubleshooting for healthcare applications, including EMR systems and other clinical tools
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID, and on-premises Active Directory
Diagnose and resolve complex issues related to:

Windows laptops and desktops

Mobile devices including iPhones, iPads, and other mobile devices

Printers, scanners, and peripheral devices

Local area networks (LAN), Wi Fi, and connectivity issues

Telecom systems such as Teams and RingCentral

Serve as an escalation point for high-impact or unresolved technical issues, particularly those affecting clinical operations

Clinical & Business User Support

Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers
Understand clinical workflows and prioritize issues that impact patient care or regulatory compliance
Coordinate with vendors, application support teams, and infrastructure teams to resolve complex incidents

Mentorship & Knowledge Sharing

Provide guidance and informal mentoring to Technical Support Analysts
Assist with onboarding and training of new support staff
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
Promote best practices for system usage, security, and efficiency

Process, Documentation & Quality

Accurately document incidents, requests, and resolutions in the IT service management system
Identify recurring issues and recommend improvements to processes, tools, or training
Participate in testing, rollout, and support of new systems, applications, and hardware
Support IT standards, policies, and procedures appropriate for a regulated healthcare environment

Security & Compliance

Follow organizational policies related to information security, data privacy, and acceptable use
Assist with device security, access management, and incident response as required
Support compliance efforts related to HIPAA and internal IT security policies

Requirements:

EDUCATION and/or EXPERIENCE

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
5+ years of experience in technical support or IT service delivery
Demonstrated experience supporting Microsoft 365 and end-user computing environments
Strong troubleshooting skills across hardware, software, and network-related issues
Experience working in a healthcare or regulated environment preferred
Excellent communication, documentation, and customer service skills
Ability to work independently and manage multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS

If required to drive to carry out the duties of this position, current driver's license and automobile insurance as required by Tennessee State Law.

Quick Apply

Refine Your Search

senior network technician jobs in nashville, tn

Senior Tech Support Analyst

Sr. Associate, Tech Support Engineer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for senior network technician in nashville, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected