Top 149 Support escalation engineer Jobs in Nashville, Tn

ITS Support Engineer I
Amazon.com Services LLC —Nashville, TN
- $23 - $40 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
Service Engineer II- Genesco
Genesco Inc —Nashville, TN
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Engineer IV - WCS
Geodis —Brentwood, TN
- On call
- Hybrid work
- Computer science
- Microsoft Excel
- 6 years
- Paid parental leave
- Dental insurance
4d
Sr Ind Engineer - DCD
Geodis —Brentwood, TN
- 7 years
- Computer literacy
- Engineering
- Paid parental leave
- Dental insurance
4d
Industrial Engineer III - DCD
Geodis —Brentwood, TN
- Computer literacy
- Engineering
- Research
- Paid parental leave
- Dental insurance
4d
Sr Level Storage Engineer-Nashville
CruiTek —Nashville, TN
- $50 - $150 an hour
- Full-time
- Hybrid work
- HIPAA
- 8 years
- University
Quick Apply
1d
Mechanical Estimator - GC - Data Center projects
TN for Samuel Knight International —Nashville, TN
- $130,000 - $150,000 a year
- Full-time
- Construction site
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior System Administrator
Resource Label Group —Franklin, TN
- $95,000 - $110,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
3d
Senior Telecom Engineer
Lifepoint Health —Brentwood, TN
- Full-time
- Remote
- Ability to walk for extended periods
- 5 years
- HIPAA
Quick Apply
Customer Success Manager -(National) HCA
Siemens Healthineers —Nashville, TN
- $112,420 - $154,572 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
8d
Associate Customer Success Management
Censis —Nashville, TN
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Senior IT Support Engineer
WME Group —Nashville, TN
- Full-time
- Microsoft Outlook
- Office
- Windows
Support Engineer, Security Integrations Group (SIG)
Amazon.com Services LLC —Nashville, TN
- $71,000 - $124,200 a year
- Weekends as needed
- Mid-level
- Children
- 2 years
- AD&D insurance
- Health insurance
Senior Helpdesk Engineer
Volunteer Corporate Credit Union —Nashville, TN
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Tier II Support Specialist - Healthcare
Proven Business Systems LLC —Franklin, TN
- $65,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
12h
Systems Engineer
Novatech —Nashville, TN
- Hybrid work
- Windows
- 8 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Litigation Support Project Manager
Pillsbury Winthrop Shaw Pittman LLP —Nashville, TN
- $125,000 - $140,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Senior Application Engineer I
Kirkland and Ellis —Nashville, TN
- $133,000 - $183,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Residential
- Health insurance
- Paid time off
IT Infrastructure Engineer
Carr, Riggs & Ingram, LLC —Nashville, TN
- On call
- Mentoring
- US work authorization
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Property Manager (Nashville, TN)
Oracle —Nashville, TN
- Contracts
- Senior level
- Commercial

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support escalation engineer jobs near nashville, tn

ITS Support Engineer I

Amazon.com Services LLC -
Nashville, TN

Apply Now

Job Details

Full-time
$23 - $40 an hour

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Network troubleshooting
Software deployment
Equipment troubleshooting
Windows
Microsoft System Center
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware management
IP networking
System deployment
High availability

Full Job Description

DESCRIPTION

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Occasional travel required based on the needs of the business
Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock

About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!

BASIC QUALIFICATIONS

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Travel up to 15% of the time

PREFERRED QUALIFICATIONS

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment
Experience with Active Directory, or experience deploying, managing, and optimizing Microsoft Windows Server
Ability to write simple scripts in an administrative language
Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 23.00 - 40.00 USD hourly

Apply Now

Refine Your Search

support escalation engineer jobs in nashville, tn

ITS Support Engineer I

Service Engineer II- Genesco

Engineer IV - WCS

Sr Ind Engineer - DCD

Industrial Engineer III - DCD

Sr Level Storage Engineer-Nashville

Mechanical Estimator - GC - Data Center projects

Senior System Administrator

Senior Telecom Engineer

Customer Success Manager -(National) HCA

Associate Customer Success Management

Senior IT Support Engineer

Support Engineer, Security Integrations Group (SIG)

Senior Helpdesk Engineer

Tier II Support Specialist - Healthcare

Systems Engineer

Litigation Support Project Manager

Senior Application Engineer I

IT Infrastructure Engineer

Property Manager (Nashville, TN)

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