Top 343 Technical support advisor Jobs in Nashville, Tn

Technical Support Advisor - Hybrid
The Cigna Group —Franklin, TN
- Online Application
- Computer Science
- Mid-level
- SQL
2d
Associate Customer Success Management
Censis —Nashville, TN
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Controller
MaxWell Clinic —Brentwood, TN
- $115,000 - $135,000 a year
- Full-time
- 5 years
- Office
- QuickBooks
- 401(k)
- Flexible spending account
Quick Apply
6h
Field Technician – Fall Protection Systems
Diversified Fall Protection —Nashville, TN
- $28 - $32 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Construction site
- Disability insurance
- Health insurance
Quick Apply
4d
Generator Service Technician
W.W.Williams Company —La Vergne, TN
- $24 - $46 an hour
- Full-time
- Mid-level
- 3 years
- In-person
- Paid training
- Paid holidays
Quick Apply
Estate Planning Attorney
Latitude Legal —Nashville, TN
- $90,000 - $140,000 a year
- Part-time
- 5 years
- In-person
- Senior level
Senior Patent Prosecution Attorney (Comp. Science / Elect. Engineering)
Latitude Legal —Nashville, TN
- $160,000 - $180,000 a year
- Full-time
- Computer Science
- Master's degree
- Mentoring
- Health insurance
- Dental insurance
11d
Chief Information Officer (CIO)
Radiation Billing Solutions Inc —Joelton, TN
- Full-time
- Computer science
- Computer Science
- Inventory management
Quick Apply
Proposal Manager
T. W. Frierson Contractor, Inc. —Nashville, TN
- Full-time
- Marketing
- 5 years
- Research
- Paid holidays
- Health insurance
Quick Apply
8d
Benefits Manager
Granges Americas —Franklin, TN
- Full-time
- Background check
- 5 years
- Urgent Care
- Paid training
- Health savings account
Quick Apply
Automotive Service Technician
Andrews Cadillac —Brentwood, TN
- $100,000 - $200,000 a year
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- AD&D insurance
Quick Apply
Senior Tax Associate
Vaco by Highspring —Nashville, TN
- $90,000 - $115,000 a year
- CPA
- Research
- Mid-level
Quick Apply
6d
Salesforce Developer
Calance US —Nashville, TN
- $115 - $125 a week
- Contract
- Computer Science
- 5 years
- Senior level
- AD&D insurance
- Disability insurance
1d
Commercial National Accounts Sales Manager
A.O. Smith —Nashville, TN
- Full-time
- Residential
- Analysis skills
- Product management
- Disability insurance
- Health insurance
Quick Apply
8d
Controls Systems Technician
Johnson Controls —Franklin, TN
- $21.93 - $32.89 an hour
- Mid-level
- Leadership
- 2 years
Quick Apply
ITS Support Engineer I
Amazon.com Services LLC —Nashville, TN
- $23 - $40 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
- AD&D insurance
- Health insurance
Technology Service and Support Manager - Americas
AllianceBernstein —Nashville, TN
- Full-time
- 7 years
- Windows
- Analysis skills
Program Manager
Oracle —Nashville, TN
- Full-time
- Computer Science
- Master's degree
- 8 years
Technical Consultant - Datacenter & Cloud
AHEAD —Nashville, TN
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Analysis skills
- Paid parental leave
- Paid holidays
Customer Success Manager -(National) HCA
Siemens Healthineers —Nashville, TN
- $112,420 - $154,572 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
5d

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technical support advisor jobs near nashville, tn

Technical Support Advisor - Hybrid

The Cigna Group -
Franklin, TN

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Job Details

Full-time
2 days ago

Benefits

Smoking cessation program

Qualifications

Production data analysis
Defect resolution root cause analysis
Data validation techniques
Defect analysis
Incident management software
SQL
IT monitoring tools
Customer support ticket management
Problem management
Application Maintenance
Query management
Cross-functional communication
Ticketing system technical support
High availability
Failure analysis
Production troubleshooting
System performance monitoring

Full Job Description

Bring your technical curiosity and calm problem-solving mindset to a team focused on reliable, high-performing technology. As a Technical Support Advisor, you will help protect the stability of critical production applications, guide complex issue resolution, and partner across technology and business teams to improve the experience for the people we serve. This role is ideal for someone who thrives in fast-moving environments, communicates clearly, and turns production challenges into stronger systems and smarter ways of working.

Responsibilities

Lead triage and resolution for complex production issues, including Sev1 and Sev2 incidents, with a focus on restoring service quickly and reducing business impact.
Coordinate incident bridges, document key decisions, and provide clear updates to business, infrastructure, database, network, and development partners.
Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root cause, workarounds, and corrective actions.
Monitor application health, availability, and stability; use data and trend analysis to prevent repeat issues and improve operational reliability.
Partner with engineering teams on code-related issues, release readiness, production deployments, and post-implementation validation.
Maintain practical support documentation, runbooks, standard operating procedures, and knowledge articles that help teams respond with speed and consistency.
Identify automation, monitoring, and process improvement opportunities that reduce manual effort and strengthen service performance.

Qualifications:Required:

Minimum of 4 years of experience in IT production support, application support, technical support, or technology operations.
Experience supporting business-critical applications in a 24x7 or high-availability environment.
Experience handling major incidents, outage communications, root cause analysis, and corrective action planning.
Working knowledge of ITIL-based Incident, Problem, and Change Management practices.
Strong troubleshooting and analytical skills, including log review and data validation using SQL or similar query methods.
Experience with monitoring, alerting, and ticketing tools such as Splunk, Dynatrace, Kibana, ELK, ServiceNow, Jira, or similar platforms.
Ability to explain technical issues in clear, business-friendly language and manage multiple priorities under pressure.
Demonstrated collaboration, ownership, and customer-focused judgment when working with cross-functional teams.

Preferred:

Bachelor’s degree in computer science, information technology, engineering, or a related field.
Basic scripting experience, such as PowerShell, Python, or Shell, to support diagnostics or automation.
Exposure to cloud platforms, CI/CD practices, DevOps concepts, microservices, containers, middleware, message queues, or event-driven architecture.
ITIL Foundation certification or experience serving as an Incident Manager, Problem Manager, or mentor to junior support analysts.
Experience supporting customer-facing applications or working in healthcare, financial services, insurance, retail, or another regulated industry.
Experience creating executive-level incident summaries, operational reports, SLA/OLA tracking, capacity planning, or continuous improvement updates.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

technical support advisor jobs in nashville, tn

Technical Support Advisor - Hybrid

Associate Customer Success Management

Controller

Field Technician – Fall Protection Systems

Generator Service Technician

Estate Planning Attorney

Senior Patent Prosecution Attorney (Comp. Science / Elect. Engineering)

Chief Information Officer (CIO)

Proposal Manager

Benefits Manager

Automotive Service Technician

Senior Tax Associate

Salesforce Developer

Commercial National Accounts Sales Manager

Controls Systems Technician

ITS Support Engineer I

Technology Service and Support Manager - Americas

Program Manager

Technical Consultant - Datacenter & Cloud

Customer Success Manager -(National) HCA

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