Top 239 Technical support agent Jobs in Nashville, Tn

Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
Claims Consultant - Veterans Disability Appeals
Allsup Employment Services —Nashville, TN
- $47,500 - $70,000 a year
- Full-time
- Remote
- Microsoft Word
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Biological Science Laboratory Technician (Animal)
US Veterans Health Administration —Nashville, TN
- $50,460 - $65,599 a year
- Online Application
- Hybrid work
- Background check
- Psychiatry
- Pass drug screening
3d
Retail Support Specialist
DSI Systems —Nashville, TN
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Nashville, TN
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Account Manager
PolyAI —Nashville, TN
- $120,000 - $192,500 a year
- Remote
- Mid-level
- Commercial
- Disability insurance
- Health insurance
Quick Apply
11d
AI Solutions Engineer
Philips —Nashville, TN
- $96,000 - $170,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
Help Desk Agent
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Guest Service Agent
The Westin Nashville —Nashville, TN
- $19 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Hotel
1d
Property Adjuster (Field & Desk)
Davies —Nashville, TN
- $75,000 - $82,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Lead Customer Service Representative
National Veterinary Associates —Nashville, TN
- From $23 an hour
- Full-time
- Background check
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Help Desk Admin Assistant
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
Quick Apply
Applied AI Engineer II
Deloitte —Nashville, TN
- $102,500 - $188,900 a year
- Full-time
- Computer Science
- Mid-level
- Office
14d
Echo Technologist
TriStar Centennial Medical Center —Nashville, TN
- Full-time
- Mid-level
- Children
- 1 year
- Employee stock purchase plan
- Disability insurance
Radiologic Technologist
TriStar Hendersonville Medical Center —Hendersonville, TN
- Full-time
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Echo Technologist
TriStar Centennial Medical Center —Nashville, TN
- Full-time
- Mid-level
- Children
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Radiologic Technologist
TriStar Hendersonville Medical Center —Hendersonville, TN
- Full-time
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Press Engineer
Randstad —Smyrna, TN
- $55,000 - $64,000 a year
- 8 hour shift
- Microsoft Excel
- Engineering
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
9d
BCG Platinion | Principal, Enterprise Solutions
Boston Consulting Group —Nashville, TN
- $230,000 a year
- Full-time
- Oracle
- Engineering
- Urgent Care
- Profit sharing
- Paid parental leave
1d
Radiologic Technologist
TriStar Summit Medical Center —Hermitage, TN
- 8 hour shift
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Technical Support Specialist

Ingram Content Group -
La Vergne, TN

Quick Apply

Job Details

Full-time
$24.87 - $30.91 an hour

Benefits

Wellness program
Health savings account
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Operating systems
Software administration
High school diploma or GED

Full Job Description

Job Description

Ingram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to our Content Operations team in LaVergne, TN, just outside the Nashville area. This individual provides technical support for various Ingram Content applications, including electronic ordering, and iPage/CoreSource related applications for open systems, data fulfillment and digital products. The Technical Support Specialist communicates with customers regarding problem determination and resolution for these products; uses the incident tracking system to provide detailed descriptions of customer issues with clear and easy to reproduce steps; determines the severity of problems and when to escalate higher priority issues to 3rd level support and upper-level management. In this role, you are expected to continually improve the quality of support through product research and documentation and are also responsible for maintaining and improving service levels.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

High School diploma or GED
1 year of experience in Call Center or related Customer Service role
1+ years of experience supporting software and/or hardware/network
1 year of experience supporting a variety of Operating Systems and web browser versions

Preferred Qualifications:

Experience supporting technical services
Publishing or book industry experience
Intermediate MS Excel experience, including data manipulation
Experience with Zendesk or other call tracking or ticketing system

Key Responsibilities:

Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms.
Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource.
Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers.
First point of contact to field inquiries from bookstores, libraries, publishers and internal users regarding ordering issues in iPage. Inquiries are received via phone, email and ticketing systems as Zendesk.
Assists iPage and CoreSource users with password resets, administration basics, searching and troubleshooting.
Integrates and supports customers with complex EDI specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with requests.
Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers.
Responds to calls/emails from external and internal customers about technical issues with software and internet products and services.
Communicates the resolution to the customer and properly documents for escalation as needed.
Ensures customer issues are addressed quickly upon receipt, adhering to our 24-48hr SLA.
This list is not exhaustive

Hiring Salary Range: $24.87/hour - $30.91/hour. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to a gym for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Refine Your Search

technical support agent jobs in nashville, tn

Technical Support Specialist

Claims Consultant - Veterans Disability Appeals

Biological Science Laboratory Technician (Animal)

Retail Support Specialist

IT Help Desk Tier 1 - Bilingual

Account Manager

AI Solutions Engineer

Help Desk Agent

Guest Service Agent

Property Adjuster (Field & Desk)

Lead Customer Service Representative

Help Desk Admin Assistant

Applied AI Engineer II

Echo Technologist

Radiologic Technologist

Echo Technologist

Radiologic Technologist

Press Engineer

BCG Platinion | Principal, Enterprise Solutions

Radiologic Technologist

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