Top 272 Front desk agent Jobs in Nashville Davidson Tn

Lead Concierge
Stratton Amenities —Nashville, TN
- $18 - $19 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
8d
Front Desk Receptionist
Hendersonville Family Dentistry —Hendersonville, TN
- $18 - $22 an hour
- Full-time
- Dental office
- Computer literacy
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Marriott International, Inc —Nashville, TN
- $18 - $20 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Front Desk Receptionist
Four Seasons —Nashville, TN
- Weekends as needed
- English
- Hotel
- US work authorization
- Paid holidays
- Disability insurance
Front Desk Agent
Hyatt Centric Nashville —Nashville, TN
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
Front Desk Agent
Makeready LLC —Nashville, TN
- Full-time
- Hotel
- Ability to stand for extended periods
- Entry level
- Loan repayment program
- Health insurance
13d
Front Desk Agent
Nova Hospitality —Nashville, TN
- $17 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Nashville, TN
- Part-time
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Receptionist
Asset Services TN Inc —Nashville, TN
- $23.73 - $28.57 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Computer literacy
Quick Apply
13d
Front Desk Agent
Virgin Hotels Central Services LLC —Nashville, TN
- Weekends as needed
- English
- Hotel
- Math
Quick Apply
Front Desk Agent/Part Time
DoubleTree Suites By Hilton Hotel Nashville Airport —Nashville, TN
- $16 - $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
TownePlace Suites Nashville Airport —Nashville, TN
- Part-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Desk Agent
Omni Hotels & Resorts —Nashville, TN
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Paid time off
Quick Apply
4d
Part-time Front Desk Agent
Waymore's Guest House —Nashville, TN
- $17 an hour
- Part-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn and Home2 Nashville/West End —Nashville, TN
- Full-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (Hotel)
Hutton Hotel —Nashville, TN
- $18 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
10d
Front Desk Agent/Concierge
Aloft Nashville Airport —Nashville, TN
- $15 - $19 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Agent
Hampton Inn & Suites Nashville Downtown —Nashville, TN
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Agent - Guest Service Associate
BNA HOTELS LLC —Nashville, TN
- $16 - $18 an hour
- Part-time
- Hotel
- Computer skills
- Entry level
Quick Apply
Front Desk Agent
Cambria Nashville Midtown —Nashville, TN
- $17 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
6d

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front desk agent jobs near nashville davidson tn

Lead Concierge

Stratton Amenities -
Nashville, TN

Apply Now

Job Details

$18 - $19 an hour
8 days ago

Qualifications

Customer communication
Confidential information handling
Customer relationship building
Team leadership
Coaching
Client rapport building
Employee relationship building
Answering guest questions
Managing hospitality teams
High school diploma or GED
Team development
Team training
Retail store experience
Guest rapport building
Customer service problem-solving
Stakeholder relationship building
Staff development

Full Job Description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodation
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Position Requirements:

A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents’ and guests’ requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

Build rapport and relationships with residents
Maintain professional telephone etiquette and message delivery
Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in scheduling and completing amenities’ requests
Escort individuals as necessary
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by the property manager or per property SOP’s
Flexibility to work nights, weekends, and holidays

Experience Requirements:

Leadership and supervisory skills and experience
Training and development experience
Exceptionally enthusiastic and positive individual
2 years’ experience in Hospitality, Multifamily or Upscale Hotel
2 years’ experience in a busy luxury retail environment
Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

High school diploma or equivalent required Additional coursework or training in hospitality or customer service preferred

Apply Now

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