Top 913 Customer experience leader Jobs in Nashville Tn

Lead Concierge
Stratton Amenities —Nashville, TN
- $18 - $19 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
9d
AT&T Team Lead
LS Promotions —Madison, TN
- $55,000 a year
- Full-time
- Background check
- High school diploma or GED
- Mentoring
- Paid training
- Opportunities for advancement
Quick Apply
10d
Outlet Store Leader
RH —Nashville, TN
- $90,000 - $105,000 a year
- Full-time
- Inventory management
- Ability to lift 50 pounds
- Senior level
Quick Apply
2d
Front Desk Lead
FirstService Residential —Nashville, TN
- $26 - $29 an hour
- Extended hours
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
6d
Team Leader | CoolSprings
Primark —Franklin, TN
- $24 - $27 an hour
- Online Application
- Writing skills
- Merchandising
- English
7d
(USA) Member Team Lead
Sam's Club —Hendersonville, TN
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Front End Team Lead (Full Time)
Bass Pro Shops —Nashville, TN
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
7d
Customer Success Lead
Notable —Nashville, TN
- $136,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
Customer Sales Lead- Dollar General
Kraft Heinz Company —Nashville, TN
- $141,500 - $176,900 a year
- Mid-level
- Office
- Analysis skills
- AD&D insurance
- Paid holidays
9d
Team Leader, Customer Experience & Outreach
Crate and Barrel —Nashville, TN
- Weekends as needed
- Mid-level
- Mentoring
- US work authorization
- Store discount
- Disability insurance
9d
Store Team Lead
Academy Sports —Madison, TN
- Part-time
- Inventory control
- Sales
- Merchandising
Shift Leader
Insomnia Cookies —Nashville, TN
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
Enrollment Lead- Aetna Employer Portal
CVS Health —Nashville, TN
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Contingent Workforce Program Lead
Lyft —Nashville, TN
- $72,160 - $90,200 a year
- Hybrid work
- Mid-level
- Office
- Fair chance
- Commuter assistance
- Paid parental leave
Zone Team Leader
Ollies Bargain Outlet, Inc. —Madison, TN
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Site Leader I, Nashville, #91
Gopuff —Nashville, TN
- Weekends as needed
- Spanish
- 6 years
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Front End Team Leader
Ollies Bargain Outlet, Inc. —Madison, TN
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Operations Leader
Nashville Family Dentistry —Nashville, TN
- Full-time
- Dental office
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Learning Experience Designer, Learning Excellence and Development (LEAD)
Amazon.com Services LLC —Nashville, TN
- $83,200 - $145,500 a year
- Full-time
- Up to 50% travel
- SQL
- Bachelor's degree
- AD&D insurance
- Health insurance
Continuous Manufacturing Production Team Lead
Carlex Glass Manufacturing —Nashville, TN
- $65,000 - $75,000 a year
- Overtime
- Microsoft Excel
- Mid-level
- 3 years
Quick Apply
7d

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customer experience leader jobs near nashville tn

Lead Concierge

Stratton Amenities -
Nashville, TN

Apply Now

Job Details

$18 - $19 an hour
9 days ago

Qualifications

Customer communication
Confidential information handling
Customer relationship building
Team leadership
Coaching
Client rapport building
Employee relationship building
Answering guest questions
Managing hospitality teams
High school diploma or GED
Team development
Team training
Retail store experience
Guest rapport building
Customer service problem-solving
Stakeholder relationship building
Staff development

Full Job Description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodation
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Position Requirements:

A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents’ and guests’ requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

Build rapport and relationships with residents
Maintain professional telephone etiquette and message delivery
Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in scheduling and completing amenities’ requests
Escort individuals as necessary
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by the property manager or per property SOP’s
Flexibility to work nights, weekends, and holidays

Experience Requirements:

Leadership and supervisory skills and experience
Training and development experience
Exceptionally enthusiastic and positive individual
2 years’ experience in Hospitality, Multifamily or Upscale Hotel
2 years’ experience in a busy luxury retail environment
Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

High school diploma or equivalent required Additional coursework or training in hospitality or customer service preferred

Apply Now

Refine Your Search

customer experience leader jobs in nashville tn

Lead Concierge

AT&T Team Lead

Outlet Store Leader

Front Desk Lead

Team Leader | CoolSprings

(USA) Member Team Lead

Front End Team Lead (Full Time)

Customer Success Lead

Customer Sales Lead- Dollar General

Team Leader, Customer Experience & Outreach

Store Team Lead

Shift Leader

Enrollment Lead- Aetna Employer Portal

Contingent Workforce Program Lead

Zone Team Leader

Site Leader I, Nashville, #91

Front End Team Leader

Operations Leader

Learning Experience Designer, Learning Excellence and Development (LEAD)

Continuous Manufacturing Production Team Lead

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