Top 846 Director of client services Jobs in Nashville Tn

Client Success Guide
Fix Group Management —Franklin, TN
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
11d
Director of Premium Operations, Bridgestone Arena
Delaware North —Nashville, TN
- $104,100 - $140,500 a year
- Weekends as needed
- 5 years
- Organizational skills
- Senior level
- Paid parental leave
- Paid holidays
DIRECTOR OF SALES AND MARKETING
Marriott Moxy Nashville Downtown —Nashville, TN
- From $90,000 a year
- Full-time
- Inventory management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Operations Coordinator (Mental Health Treatment)
BrightQuest Treatment Center —Nashville, TN
- Weekends as needed
- Background check
- Medical office experience
- Pass drug screening
- Paid parental leave
- Health savings account
Quick Apply
7d
Director of Operations
Vaco by Highspring —Franklin, TN
- $110,000 - $125,000 a year
- Monday to Friday
- Office
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Senior Director, People Capability & Growth
Inovalon —Nashville, TN
- $170,900 - $215,000 a year
- Hybrid work
- Computer literacy
- Bachelor of Science
- Office
Learning Engagement Coordinator
Vanderbilt University —Nashville, TN
- Full-time
- Mid-level
- Business development
- Bachelor's degree
Director of Operations
Option Care Enterprises, Inc. —Nashville, TN
- $122,904.90 - $204,849.00 a year
- Full-time
- RN License
- 3 years
- Master's degree
- Health savings account
- Health insurance
Quick Apply
12d
Regional Director of Operations - TN, AL, AR, LA, MS
Option Care Enterprises, Inc. —Nashville, TN
- $155,561.01 - $259,268.34 a year
- Full-time
- Remote
- RN License
- 3 years
- Master's degree
- Health savings account
- Health insurance
Quick Apply
13d
Transaction Management Director
CBRE —Nashville, TN
- $165,000 - $195,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Math
- Health insurance
- Dental insurance
5d
Director of Operations
Option Care Health —Nashville, TN
- $122,904.90 - $204,849.00 a year
- Full-time
- RN License
- 3 years
- Master's degree
- Health savings account
- Health insurance
12d
Senior Events Manager
Marriott International, Inc —Nashville, TN
- $84,000 - $109,000 a year
- Full-time
- Sales
- Customer service
- 3 years
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Nashville, TN
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Global Client Services Director
Downtown Music —Nashville, TN
- $80,000 - $100,000 a year
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Policy, Compliance, and Innovation
Neighborhood Health —Nashville, TN
- Analysis skills
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Community Director
Gallery Residential —Nashville, TN
- Weekends as needed
- Sales
- Word processing
- Computer literacy
Quick Apply
Regional Program Director
SUPPORT SOLUTIONS OF THE MID-SOUTH LLC —Nashville, TN
- Full-time
- Customer service
- Ability to walk for extended periods
- Office
Director of Operation & Client Services
Matriarch Home Care Concierge —Nashville, TN
- Full-time
- Office
- Home Health
- Mentoring
Quick Apply
Director of Partner Success (USA)
PurposeMed —Nashville, TN
- $140,000 - $180,000 a year
- Full-time
- Remote
- Travel
- Contracts
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Coordinator, Operations & Events
Vanderbilt University —Nashville, TN
- Weekends as needed
- Master's degree
- University
- Bachelor's degree
- Flexible schedule

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Client Success Guide

Fix Group Management
Franklin, TN

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Google Workspace
Airtable
Customer relationship building
Zoom
Asana
Managing clients in a customer support role
Customer engagement
Facebook
CRM system proficiency
Calendly
Productivity software
Video conferences (communication methods)

Full Job Description

Company Overview

Shop Fix Academy is a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success - to give freedom and confidence to become the businessman or businesswoman they were always meant to be. Our motto is “Fix the Owner, Fix the Shop,” and that’s exactly what we do: we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

Position Summary

The Client Success Guide is the cornerstone of engagement and retention at ShopFix Academy. They own the relational and accountability layer between members, coaches, and admins. This role ensures our 1,000+ members are:

Onboarded quickly, consistently, and relationally.

Supported beyond coaching calls with proactive accountability and follow-up.

Engaged with resources, tribe times, and events.

Retained long-term through structured systems, white-glove service, and relational trust.

Key Responsibilities

Member Engagement & Retention

Serve as the primary engagement leader for ~125-150 members across multiple coach groups.

Conduct post-coaching follow-ups to review action items, encourage accountability, and provide next-step resources.

Identify at-risk members early and intervene with relational calls before cancellation risk escalates.

Run quarterly retention reviews for all assigned members.

Build relational equity so members know they have a trusted partner beyond their coach.

Onboarding Oversight

Coordinate with support staff to ensure system setup is complete (logins, tribe assignments, scheduling).

Deliver relational expectation-setting calls (what to expect, how to succeed, cultural alignment).

Track onboarding KPIs (completion within 5 days, first call booked, Salesforce entries).

Follow and engage in Facebook Tribe Chats including introducing new tribe members, answering requests, and celebrating wins.

Tribe Time & Group Facilitation

Partner with coaches during tribe sessions: coach provides expertise, guide encourages camaraderie, involvement and community.

Capture, engagement, commitments, and action items from tribe calls and provide follow up as needed.

Attend quarterly Tribe Experiences and Pro Conferences. Some travel is required.

Retention Leadership

Maintain visibility into member progress, call attendance, and engagement trends.

Escalate at-risk members quickly to the Director of Member Services with context and action plan.

Own the relational side of term risk conversations, aligning with coaches and leadership on solutions.

Ensure events, coaching, and tribe touchpoints become retention drivers (not just admin-heavy tasks).

Event & Conference Engagement

Partner with the Administrative Support team for registration, scheduling, and logistics.

Collaborate with coaches to facilitate tribe breakouts, accountability exercises, and member engagement activities during conferences.

Serve as a relational presence, not an admin operator (admins handle lanyards, swag, and logistics).

Technology & Systems Ownership

Use Airtable, Google Suite and Asana as the systems of record for all member interactions and retention tracking.

Audit admin call notes and ensure all action items are recorded.

Partner with internal support to solve system issues so managers stay member-focused.

Requirements

Education: Bachelor’s degree preferred, or equivalent work experience.

Experience: 2 or more years of experience in client success, account management, or a related member-facing role.

Technical Skills:

Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite.

Comfortable with Microsoft Office Suite and Google Workspace.

Relationship Management Skills:

Proven ability to build trust-based relationships with business owners and maintain consistent engagement over time.

Strong active listening, emotional intelligence, and communication skills, with the ability to influence, encourage, and hold others accountable.

Benefits

Health insurance (50% of premiums employer-paid)

Dental insurance (50% of premiums employer-paid)

Vision insurance

401(k) retirement plan with company match

Competitive paid time off package

Christmas savings program

Company-paid life insurance and long-term disability

Short-term disability

Critical illness and accident coverage

Employee Assistance Program

Professional development opportunities

Growth within the company

Great work environment with a culture that wants to see you thrive

Equal Opportunity Employer

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Compensation includes an annual base salary, along with opportunities to earn monthly and quarterly bonuses.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

director of client services jobs in nashville tn

Client Success Guide

Director of Premium Operations, Bridgestone Arena

DIRECTOR OF SALES AND MARKETING

Operations Coordinator (Mental Health Treatment)

Director of Operations

Senior Director, People Capability & Growth

Learning Engagement Coordinator

Director of Operations

Regional Director of Operations - TN, AL, AR, LA, MS

Transaction Management Director

Director of Operations

Senior Events Manager

Specialist, Risk and Compliance Services (Center of Excellence)

Global Client Services Director

Director of Policy, Compliance, and Innovation

Community Director

Regional Program Director

Director of Operation & Client Services

Director of Partner Success (USA)

Senior Coordinator, Operations & Events

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