1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview
As Housekeeping Room Attendant, you are responsible for creating an exceptional first impression by ensuring every guest room and suite reflects the highest standards of cleanliness, comfort, and presentation. You play a vital role in delivering the luxury experience guests expect at The Hermitage Hotel through meticulous attention to detail, efficiency, and genuine pride in your work.
This role requires professionalism, consistency, discretion, and a commitment to exceptional service with every room prepared.
3. Key Responsibilities
Guest Room Cleaning & Presentation
- Clean and service guest rooms and suites to luxury hotel standards.
- Make beds, replace linens, replenish amenities, and ensure each room is fully guest-ready.
- Dust, vacuum, sanitize, and detail all guest room surfaces, bathrooms, and furnishings.
- Maintain exceptional presentation and consistency throughout every room assignment.
Quality & Inspection Standards
- Conduct thorough self-inspections to ensure rooms meet hotel quality standards before completion.
- Identify maintenance concerns, damaged items, or missing amenities and report them promptly.
- Ensure all room furnishings, fixtures, and amenities are clean, organized, and properly presented.
Guest Experience & Service
- Respond promptly and professionally to guest requests while maintaining a warm and courteous demeanor.
- Respect guest privacy and follow all hotel procedures when entering occupied rooms.
- Support VIP arrivals and special requests with careful attention to detail.
- Handle all guest belongings with professionalism, discretion, and care.
Operational Excellence
- Maintain assigned productivity while consistently meeting luxury quality standards.
- Properly stock and organize housekeeping carts, closets, and supplies throughout each shift.
- Follow established cleaning procedures and departmental standards at all times.
- Report room status accurately to support efficient hotel operations.
Safety, Standards & Compliance
- Follow all safety procedures related to equipment, chemicals, and lifting techniques.
- Maintain compliance with hotel sanitation standards and OSHA guidelines.
- Report lost and found items, safety concerns, and maintenance issues promptly.
- Uphold professionalism, confidentiality, and respect for guest privacy at all times.
4. Qualifications & Requirements
Required Experience & Professional Skills
- Previous housekeeping or cleaning experience preferred; luxury hotel experience is a plus.
- Strong attention to detail with the ability to maintain consistent quality standards.
- Ability to work independently while contributing to a collaborative team environment.
- Strong time management and organizational skills.
- Basic English communication skills required; Spanish proficiency is a plus.
- Must be available to work weekends, holidays, and flexible schedules.
Behavioral Competencies
Luxury-Level Attention to Detail: Delivers immaculate guest rooms with consistent quality and presentation.
Guest Focus: Anticipates guest needs while providing courteous and professional service.
Accountability & Reliability: Takes pride in delivering every room on time and to standard.
Teamwork: Works collaboratively to support department and hotel operations.
Professional Discretion: Maintains guest privacy and handles all guest belongings with care and confidentiality.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, push, or pull up to 50 lbs.
- Ability to bend, kneel, reach, climb stairs, and perform repetitive physical tasks.
- Ability to safely operate housekeeping equipment and cleaning tools.
Preferred Extras
- Experience in luxury hospitality or upscale hotel housekeeping.
- Familiarity with luxury guest room presentation and service standards.
- Knowledge of proper chemical handling and cleaning procedures.
5. Why This Role Shines at The Hermitage Hotel
As a Housekeeping Room Attendant at The Hermitage Hotel, you help create the memorable first impression that defines every guest stay. Your attention to detail, professionalism, and commitment to excellence ensure each room reflects the timeless elegance and luxury our guests expect. Every perfectly prepared room contributes to the exceptional service and historic legacy that make The Hermitage Hotel one of Nashville's most iconic destinations.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 8(+) Hours
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Starting hourly rate $18.50
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Pay: $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
