Top 4 Helpdesk specialist Jobs in Nashville Tn

IT Support Specialist
ADDA Infusion —Nashville, TN
- $55,000 - $80,000 a year
- Full-time
- Google Workspace
- 1 year
- Communication skills
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IT Support Specialist
LOGO BRANDS INC —Franklin, TN
- $50,000 - $60,000 a year
- Monday to Friday
- Computer science
- Azure
- Computer Science
Quick Apply
11d
Specialist, Product Success
Wellvana —Nashville, TN
- Mid-level
- High school diploma or GED
- Organizational skills
11d
BIM Support Specialist II
Smith Seckman Reid, Inc —Nashville, TN
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance

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IT Support Specialist
ADDA Infusion —Nashville, TN
Lerner Solutions is looking for an IT Support Specialist to embed within that client environment, someone who brings a service-first orientation to technology…
$55,000 - $80,000 a year
Quick Apply
IT Support Analyst
Cooper Steel —Nashville, TN
Field incoming help requests from end users via both telephone, e-mail, and chat/SMS in a courteous manner. Problem resolution may involve the use of diagnostic…
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
3d
Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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helpdesk specialist jobs near nashville tn

IT Support Specialist

ADDA Infusion
Nashville, TN

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Job Details

Full-time
$55,000 - $80,000 a year

Qualifications

Live chat
Project team coordination
Project reporting
Asset management
Employee onboarding
Communication with suppliers
Google Workspace
Email customer support
Phone communication
IT asset management
Technical documentation
Operations coordination
Triage
Direct client contact
Performance Reporting
Metrics Reporting
Incident Escalation
Data summary reports
Schedule management
Hospitality industry experience
Retail store experience
Hardware support
Resolving technical support tickets
Vendor communication
Client services experience within retail industry
Delivery management
Mobile device management
Technical writing
Hardware management
System deployment

Full Job Description

About This Opportunity

Lerner Solutions is a leading IT Managed Service Provider delivering exceptional technology support and services to a portfolio of high-profile clients. One of those clients is a fast-growing, nationally recognized retail and corporate brand with a commitment to exceptional customer experience at every level. Lerner Solutions is looking for an IT Support Specialist to embed within that client environment, someone who brings a service-first orientation to technology operations and leads with professionalism and communication, backed by solid technical skills.

This is not a heads-down help desk role. You will be regularly interfacing with senior stakeholders, retail leadership, and executive teams, which means how you communicate is as important as what you can fix. If you come from a customer-facing background and have built your technical skills on top of that foundation, this role was written for you.

What You'll Do

Helpdesk & Triage: Serve as the first point of contact for IT support requests across corporate and retail teams, triaging, resolving, and escalating with clear, timely communication throughout.
Onboarding: Own the new hire technology experience, provisioning hardware and software and serving as a calm, professional guide through their first-day setup.
Retail Support: Coordinate with internet service providers and internal teams during connectivity issues for retail locations, keeping stakeholders informed and recovery swift.
Asset Management: Manage the full hardware lifecycle for the Nashville location, including ordering, deployment, returns, and tracking.
Documentation: Build and maintain clear, current documentation so that processes are repeatable and easy for anyone to follow.
Store Openings: Support new retail store openings by coordinating hardware delivery and onsite technician visits, keeping timelines tight.
Reporting: Analyze recurring ticket trends and prepare weekly summaries that inform leadership conversations about long-term fixes.

Who You Are

Service-first professional: You have 1+ years of experience in a customer-facing or IT support role, and you understand that the way you show up in a conversation matters as much as the solution you deliver.
Polished communicator: You communicate clearly, concisely, and professionally across email, phone, chat, and in-person settings. You know when to follow up and when to let something breathe.
Executive-environment ready: You are comfortable operating in executive-facing environments. You read the room, adapt your tone, and never over-share.
Curious problem-solver: You dig into root causes, not just surface symptoms, and you approach problems with patience and a solutions-oriented mindset.
Reliable and proactive: You take ownership of your work, follow through without being chased, and keep the people around you informed.

Preferred Qualifications

Background in hospitality, retail, or any direct customer service environment (even outside of tech). This is a strong preference.
Experience supporting retail or multi-location operations.
Comfort with basic project coordination and vendor communication.
Proficiency with Google workspace.
Familiarity with MDM tools or automated deployment is a plus.

Lerner Solutions

Quick Apply

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helpdesk specialist jobs in nashville tn

IT Support Specialist

IT Support Specialist

Specialist, Product Success

BIM Support Specialist II

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