Experienced Level 2 MSP Technician - Computer/Server/Network/Firewall
CMIT Solutions of Brentwood and Franklin is seeking an IT Support Technician to support small and midsize business clients throughout Middle Tennessee.
This is primarily a hands-on technical role for someone who enjoys solving problems, supporting a variety of client environments, and building strong client relationships through professional communication and on-site presence. The role combines remote support, on-site troubleshooting, project work, and regular client visits.
Responsibilities:
- Provide remote and on-site IT support for desktops, laptops, servers, Microsoft 365, printers, networking, and related business systems.
- Diagnose and resolve issues involving hardware, software, connectivity, backups, endpoint security, and user support.
- Install, configure, and support workstations, servers, Fortinet firewalls, switches, wireless systems, backup solutions, and other IT infrastructure.
- Complete project work such as workstation rollouts, hardware refreshes, migrations, and general network improvements.
- Document all work clearly in the PSA or ticketing platform.
- Communicate professionally with business owners, office managers, and end users regarding issues, progress, and next steps.
- Conduct on-site client visits for troubleshooting, scheduled support, and relationship building.
- Help identify recurring issues and opportunities for improvement within client environments.
- Adapt priorities throughout the day based on urgency and business impact - client-down situations take immediate priority.
- Participate in occasional after-hours emergency support when needed.
Qualifications:
- 3+ years of hands-on IT support experience.
- Experience troubleshooting Windows environments, Microsoft 365, hardware, and networking issues.
- Experience with Windows Server and Active Directory administration.
- Familiarity with TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless networking.
- Experience using PSA/ticketing systems and remote monitoring or management tools.
- Strong communication and client service skills.
- Ability to work independently, stay organized, and manage changing priorities.
- Valid driver's license and reliable transportation for local client visits.
- Must be located in or willing to relocate to the Greater Nashville / Williamson County area.
Preferred Qualifications
- MSP experience.
- Experience with Fortinet FortiGate firewalls.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar.
- Experience with backup and disaster recovery solutions.
- Experience with endpoint security and patch management.
- PowerShell or scripting experience.
Benefits
- Competitive salary based on experience and qualifications.
- Paid time off and company holidays.
- Professional development support for approved certifications and training.
- Hybrid work environment.
- Growth opportunity within a growing managed services business.
Why This Role
This role is ideal for a technician who wants meaningful variety, independence, and direct client interaction. The right candidate will be a strong troubleshooter, a dependable communicator, and a professional representative of the company in both remote and on-site settings.
Apply
Please submit your resume along with a brief note describing your technical background, MSP experience, if applicable, and approach to client service.
PHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 40 pounds. The employee may have to sit at a computer for long periods. (The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.)
Job Type: Full-time
Pay: $28.00 - $31.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Application Question(s):
- Are you currently living in the Greater Nashville area?
Experience:
- Microsoft Windows Server: 2 years (Required)
- Network management: 2 years (Required)
- Firewall Management: 2 years (Required)
- Help desk: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Brentwood, TN 37027
