Top 9 Technology assistant Jobs in Nashville Tn

Help Desk Admin Assistant
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
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Assistant Technology Manager
Cooper Steel —Nashville, TN
- Computer science
- Computer Science
- Mid-level
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Data Scientist Assistant 1 - Genetic Medicine (Term Position)
Vanderbilt University Medical Center —Nashville, TN
- Part-time
- Surgery
- Master's degree
- Continuous improvement
- Health insurance
3d
IT Project Coordinator
Lifepoint Health —Brentwood, TN
- Full-time
- Mid-level
- Travel
- US work authorization
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Assistant Program Manager Operations
Ervin Cable Construction, LLC —Nashville, TN
- Computer science
- Management
- Computer Science
- Employee stock purchase plan
- Paid holidays
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Manager, Data Engineering & Analytics - Business Management & Family Office
CITRIN COOPERMAN ADVISORS LLC —Nashville, TN
- $90,000 - $200,000 a year
- Full-time
- Azure
- 6 years
- System design

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Plant IT Support Specialist
NHK International Corporation —Nashville, TN
Support Specialist is responsible for answering, commenting, and replying to open incidents. 1+ year experience in the IT field.
From $47,000 a year
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12d
Plant IT Support Specialist
NHK International Corporation —Franklin, KY
Support Specialist is responsible for answering, commenting, and replying to open incidents. 1+ year experience in the IT field.
From $47,000 a year
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12d

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Classified Technology Specialist I - Olentangy Administrative Office
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Valid Ohio driver's license. Qualified candidates must hold or be eligible to hold a valid and appropriate licensure for each position with the Ohio Department…
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Student Assistant
The Ohio State University Wexner Medical Center —Columbus, OH
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Help Desk Admin Assistant

Software Technology Inc -
Nashville, TN

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Job Details

Qualifications

Optimizing workflow processes
Software issue identification
Customer communication
Defect detection (quality control)
Microsoft Excel
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Bug Reporting (Quality assurance practices)
Incident Escalation
Continuous improvement
Incident management operations support
SharePoint
Technical support via email
Associate's degree
2 years
Entry level
Office phone management
Time management

Full Job Description

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.

Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.

Description of Duties (PROJECT-BASED) % of Total Work Effort

Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline

The contractor will be needed for nine (9) months.

Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications

Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
Excellent verbal and written communications skills
Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
Keen attention to detail and adherence to deadlines
Organization
Self-motivated and able to thrive in a fast-paced and results-driven environment
Critical thinking and problem-solving skills

Quick Apply

Refine Your Search

technology assistant jobs in nashville tn

Help Desk Admin Assistant

Assistant Technology Manager

Data Scientist Assistant 1 - Genetic Medicine (Term Position)

IT Project Coordinator

Assistant Program Manager Operations

Manager, Data Engineering & Analytics - Business Management & Family Office

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