NATURE AND SCOPE OF POSITION
The Family Service Coordinator (FSC) is responsible for engaging all families to partner with us to promote children’s healthy development and school readiness. The FSC uses knowledge of the principles of family engagement to support families in their roles as their child’s primary educator, encourage parent/child interactions that promote children’s school readiness and healthy development, and enhance family well-being. In this role, the FSC will provide more intensive and targeted support to vulnerable families and families of children with chronic health conditions and special needs in order to ensure that our engagement strategies meet their specialized needs.
The Family Service Coordinator will work as part of the program’s broader team to expand family engagement strategies that will create a sense of belonging and shared community among families, with the goal of enhancing the relationships and support that families provide to one another in their shared aspirations for their children and themselves. The position may involve reassignment of caseload and/or locations as deemed necessary for program operations.
JOB FUNCTION ESSENTIAL:
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PROMOTE FAMILY ENVIRONMENTS THAT ENHANCE CHILDREN’S DEVELOPMENT
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Participate in outreach, recruitment, and attendance follow-up activities to engage families in our program and to motivate their active participation
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Engage families in the Family Partnership Process in order to build relationships and shared accountability for promoting children’s development
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Individualize family engagement and relationship-building to be appropriate to families’ cultural context, as well as respectful of family circumstances.
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Engage families in individualized, in-home, and group experiences to enhance parent/child interactions that research shows foster school readiness through consistent family routines, positive guidance and discipline, experience-rich home environments, and literacy activities
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Utilize in-classroom time and home visits to build a deeper understanding of the relationship between children’s development and their home environments, as well as to model and coach families in positive parent/child interactions
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Implement a research-based family curriculum that extends our classroom curriculum into the family's home, modeling high-quality adult-child interactions teachers use in their classrooms for families around the four Family Life Practices. Focus on Coordination and collaboration with education
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SUPPORT FAMILIES TO MEET SELF-IDENTIFIED GOALS AND NEEDS
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Utilize family self-assessment information to assist families with self-identified goals to enhance self-sufficiency in areas such as education, employment, housing, and access to community resources
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Provide more intensive weekly face-to-face or phone contact with vulnerable families on caseload as identified through their self-assessment or family interactions/communication- including home visits. Assure that families receive immediate support during times of crisis, and assist with referrals to community-based resources to meet counseling, treatment, entitlement, or other needs
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Identify and access services and resources responsive to family interests and goals, and follow up with parents to ensure that services meet their expectations and needs.
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Analyze self-sufficiency data and utilize data/results to plan and coordinate a variety of parent cohort groups that allow families to support one another to achieve self-sufficiency goals.
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Coordinate or refer families to opportunities for continuing education, employment training, and other employment services through formal or informal networking in the community.
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ENGAGE FAMILIES TO SUPPORT ONE ANOTHER
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Foster a sense of community and a sense of belonging among families in order to strengthen social capital
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Conduct group and center-based workshops and activities designed to build social capital and create a welcoming program community committed to family engagement in children’s learning and development
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Cultivate family leadership and support their efforts through participation in program governance bodies such as Policy Council, as well as neighborhood and community-based advisory groups
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Work in conjunction with Center staff and families to plan and conduct a wide variety of family engagement activities that provide opportunities for families to support one another, including, but not limited to the following:
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Conduct, activities, and campaigns that promote children’s school readiness
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Self-Sufficiency Sector Groups
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Monthly Family Engagement Network Meetings
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ENHANCE PROGRAM COLLABORATION
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Build relationships that will enhance communication and collaboration among internal and external stakeholders
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Work side by side with health, early learning, and disability, and other members of the family engagement team to support families to be fully engaged in all aspects of our program
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Establish regular coordination and communication with Health, Nutrition, and Disabilities team members in order to provide more intensive support to families of children with chronic health conditions and special needs, including targeted goal setting, and assistance with building family skills to navigate community systems of care for their children
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Work in coordination with Health and Nutrition team members to ensure that all children on caseload are up to date on EPSDT requirements, including receiving timely evaluation and treatment for identified concerns
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Develop effective communication and collaborative strategies with teaching teams to encourage family engagement in home learning activities, including individualizing activities based upon family interests and children’s developmental status
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Establish and maintain working relationships with community partners to strengthen access to resources and training identified as priority goal areas by families
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MAINTAIN ACCURATE AND TIMELY RECORD KEEPING AND REPORTING
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Effectively manage workload and ensure accurate record-keeping and documentation
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Maintain accurate electronic and hard copy records and case notes to support positive child and family outcomes.
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Document efforts to assist families to identify their strengths, needs, and self-sufficiency goals through completion of the Family Success Roadmap, Family Partnership Agreement, and case notes.
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Record, monitor, and follow up on referrals for support services for reporting requirements.
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Submit reports as needed and requested, such as monthly summary tracking reports, etc.
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RECRUITMENT
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Assure timely follow-up on program inquiries and maintain an updated tracking system of potential enrollees
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Follow up and maintain an updated tracking system for program phone and walk-in inquiries
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Schedule, plan, and coordinate recruitment activities throughout the year
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ELIGIBILITY, SELECTION AND ENROLLMENT
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Ensure the eligibility, selection, and enrollment processes adhere to HSPS and Prime Time Head Start ISP/PP
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Review all applications received and work directly with families to ensure that all necessary enrollment/intake forms are completed and obtained in a timely manner for all children/families assigned to their Center(s).
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Determine the eligibility of children/families, ensuring that all family documentation is accurate and complete
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Determine family eligibility for extended day services and assist families with completing childcare subsidy applications
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Enroll children and families based on selection criteria.
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Maintain an up-to-date and accurate wait list of eligible children to enroll in the event of attrition.
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Maintain the funded enrollment level and fill vacancies as they occur, and analyze enrollment data to inform the planning process.
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Keep up to date and knowledgeable of requirements that are communicated through the Office of Head Start communications such as Information Memorandums, Policy Clarifications, and Program Information documents.
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ATTENDANCE
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As schedule permits, provide clerical support in attendance entry and follow-up
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Assist Family Services Coordinator and/or ERSEA Leads to track Centers whose ADA falls below 85%, and to maintain Attendance Action Plans in Master Binder System
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SERVICE COORDINATION
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Inform Early Learning and Family Services staff regarding children with allergies, chronic health conditions, or special needs to ensure that medical documentation is received, and case conferences occur prior to entry.
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Build relationships that will enhance communication and collaboration among internal and external stakeholders
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Work side by side with health, early learning, and disabilities, and other members of the family engagement team to support families to be fully engaged in all aspects of our program
-
Establish regular coordination and communication with Health, Nutrition, and Disabilities team members in order to provide more intensive support to families of children with chronic health conditions and special needs, including targeted goal setting, and assistance with building family skills to navigate community systems of care for their children
-
Work in coordination with Health and Nutrition team members to ensure that all children on caseload are up to date on EPSDT requirements, including receiving timely evaluation and treatment for identified concerns
-
Develop effective communication and collaborative strategies with teaching teams to encourage family engagement in home learning activities, including individualizing activities based upon family interests and children’s developmental status
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Establish and maintain working relationships with community partners to strengthen access to resources and training identified as priority goal areas by families
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Coordinate with the Director of Analysis to ensure that all PIR data is up to date in the data system
MARGINAL:
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Provide courteous and prompt service to all internal and external clients. Prioritize and address requests and assignments in a professional manner to develop cooperative relationships and to ensure that client confidentiality is assured.
- Identify opportunities and recommend methods to improve service, work processes, and financial performance, e.g., expense management. Assists in the implementation of quality improvement initiatives.
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Assist co-workers in the completion of tasks and assignments to ensure continuity of service. Orient new co-workers and actively support teamwork throughout the organization.
- Perform other duties as required.
PRIMARY QUALIFICATIONS:
Education:
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Associate’s or bachelor’s degree in Social Work, Human Services, Family Services, Counseling or a related field preferred, OR AA or BA in another field with a commitment to complete Family Services/Certificate/Credential within 18 months of hire (preferred) or;
- High School Diploma with 3 years’ experience working in the community with families and a completed Family Development Certificate or Credential
Work Experience:
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Knowledge/Experience of HS Performance Standards preferred
- Experience, training, and skill assisting the parents of young children
- High proficiency with computer applications including Microsoft applications and Google Documents
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Experience working in low income diverse communities preferred
- Bilingual preferred
- Non-profit experience preferred
Skills:
- Ability to interact effectively with people from diverse backgrounds.
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Ability to communicate effectively, verbally and in writing.
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Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation.
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Detailed, well-organized, and data-driven, with the ability to prioritize and multi-task
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Must be honest, dependable and able to meet deadlines.
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Self-motivated and able to work independently.
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Strong computer skills.
- High degree of integrity and work ethic.
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Aptitude to engage in positive public interaction.
Travel:
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Travel between sites is required.
AMERICANS WITH DISABILITY SPECIFICATIONS
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger motions, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 50 pounds, with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather and internal climate conditions prevalent at the time. The work environment is considered to be that of a kitchen/cafeteria area, as well as an educational institution. The noise level in the work environment is usually moderate. While performing work in the kitchen, exposure to extreme heat/cold, sharp objects, food-borne illnesses and pathogens, as well as loud noise is common. Safeguards and proper food safety protection is required. While performing work around the educational institution, exposure to blood, saliva and bodily fluids is common. Proper training and protective equipment are required to avoid direct contact from blood, saliva and bodily fluids is required.
EQUAL OPPORTUNITY EMPLOYER
Louisiana Endowment for the Humanities/Prime Time Family, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, disability, age, veteran status, creed, ancestry, marital status or sexual orientation, gender identification, genetic information, atypical hereditary cellular or blood trait, marital status, citizenship status, victims of domestic violence, or any other protected category.
NOTE: This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. The organization reserves the right to change this description at its discretion.
