Top 133 Dispatcher Jobs in Natick Ma

HVAC/R Dispatcher
Confidential —Braintree, MA
- $25 - $35 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dispatcher Driver Manager Wanted 1st shift M-F
Confidential —Southborough, MA
- Up to $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Transportation Coordinator
NRT Bus, Inc. —Needham, MA
- $25 an hour
- 8 hour shift
- Clean driving record
- Microsoft Outlook
- Mid-level
- Flexible schedule
Quick Apply
Facilities Management Dispatcher/Office Coordinator
Wellesley College —Wellesley, MA
- $25.00 - $25.50 an hour
- Temporary
- Background check
- Spanish
- English
3d
Dispatcher Multiple Locations
Vivo Transportation —Quincy, MA
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
Quick Apply
E911 Dispatcher
Town of Wellesley —Wellesley, MA
- $26.24 - $28.80 an hour
- Overtime
- High school diploma or GED
- Typing
- Entry level
Quick Apply
Dispatcher - MWRTA
Keolis Transit America —Framingham, MA
- $32.52 an hour
- Background check
- CPR Certification
- Writing skills
Quick Apply
Emergency Telecommunications Dispatcher I (ETD1)
City of Newton —Newton, MA
- $61,925 - $83,221 a year
- Overtime
- Background check
- Writing skills
- Basic math
- Paid holidays
- Disability insurance
Cannabis Dispatcher
Dris Corporation —Natick, MA
- From $21 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 21 years or older
- Paid time off
Quick Apply
Service Dispatcher
Ardu Talent —Ashland, MA
- $22 - $30 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
Disptacher
Sunbelt Rentals, Inc. —Avon, MA
- $64,750.00 - $89,030.70 a year
- Full-time
- Management
- Sales
- Customer service
- Disability insurance
- Health insurance
Quick Apply
8d
Ambulance Dept Dispatcher – BIDMC (per-diem)
Beth Israel Lahey Health —Boston, MA
- $27.00 - $36.34 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Hospital
Dispatcher III
AIT Worldwide Logistics, Inc. —Wrentham, MA
- $29.00 - $40.90 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Data entry
- Paid parental leave
- Health savings account
Quick Apply
14d
Service Coordinator
Encore Fire Protection —Needham, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
School Transportation Dispatcher
Framingham Public Schools —Framingham, MA
- $29.31 an hour
- Full-time
- Google Workspace
- High school
- Office
Police Dispatcher
Northeastern University —Boston, MA
- $32.76 - $36.83 an hour
- Overtime
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Experienced Dispatcher
Negoshian's Towing —Newton, MA
- Full-time
- Computer literacy
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Dispatcher — Residential Home Services
Peakzi —Watertown, MA
- $30 an hour
- Weekends as needed
- Writing skills
- Office
- Residential
Quick Apply
Customer Service Dispatcher
REGIS COLLEGE —Weston, MA
- $20 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Scheduling Coordinator
HVAC Industries —Needham, MA
- Writing skills
- Office
- Organizational skills
- Paid training
- Fuel card

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HVAC/R Dispatcher

Confidential
Braintree, MA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

High school diploma or GED
Air conditioning

Full Job Description

**CANDIDATE MUST HAVE HVAC/R DISPATCH OR HVAC/R OFFICE/FIELD EXPERIENCE. CONSTRUCTION INDUSTRY DISPATCH EXPERIENCE WILL ALSO BE CONSIDERED**

The Dispatcher coordinates the schedules, assignments, and communications for Service Technicians to ensure timely, efficient, and high-quality service delivery. The Dispatcher serves as the primary point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate records of service activities. This role requires excellent customer service skills, attention to detail, multi-tasking ability, and knowledge of HVAC/R systems and service operations.

Qualifications:

High school diploma or equivalent
Associate degree or HVACR/business coursework preferred
2–5 years in HVACR (or related trade) dispatching, coordination, or service administration
Familiarity with commercial HVACR service operations strongly preferred
Experience with field service/dispatch software (e.g., XOI)
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Basic understanding of commercial HVACR terminology and service workflows
Strong organizational and multitasking skills; able to manage competing priorities
Excellent verbal and written communication skills for interaction with customers, technicians, and management
Self-motivated, dependable, reliable, and punctual
Knowledge of HVAC/R service operations, preventative maintenance schedules, and workflow optimization principles
Ability to review and interpret work orders, technical notes, and reports to ensure proper technician assignments
Customer-focused, professional, and proactive
Ability to commit to overtime and flexible schedules when needed
Strong problem-solving skills to handle emergency service requests, rescheduling conflicts, and resource constraints
Attention to detail and ability to maintain accurate records in the software system
Ability to generate and interpret reports for management to monitor service and performance, technician productivity, and customer satisfaction metrics

Duties & Responsibilities:

Schedule and dispatch technicians based on skillset, priority, and availability
Adjust schedules throughout the day for delays, call-ins, emergencies, or customer changes
Optimize routes and workloads to support response times and productivity
Coordinate building access requirements and send appointment confirmations
Create, update, and close work orders in the service management platform
Ensure job documentation is complete, including technician notes, photos, materials, and time entries
Track open jobs, return visits, warranty calls, and pending parts or follow-up needs
Assist with service agreement coordination when needed
Receive and process incoming service requests via phone, email, or customer portals
Provide customers with updates, confirmations, and follow-up communication after service completion
Address basic concerns and escalate complex issues to the Service Manager
Maintain a professional, customer-focused communication standard
Provide technicians with job details, history, site instructions, and required documentation
Track technician status and progress throughout the workday
Assist with purchasing requests, parts coordination, and scheduling return visits
Ensure accurate filter and belt lists are documented in each work order based on the maintenance agreement
Support technician compliance with documentation and timekeeping
Maintain accurate job statuses and records within dispatch and CRM platforms
Support billing by verifying completed work, materials used, and recorded labor hours
Assist with warranty tracking, return visits, and inventory coordination
Assist with daily and weekly reports on service activity, open jobs, aging work orders

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in natick ma

HVAC/R Dispatcher

Dispatcher Driver Manager Wanted 1st shift M-F

Transportation Coordinator

Facilities Management Dispatcher/Office Coordinator

Dispatcher Multiple Locations

E911 Dispatcher

Dispatcher - MWRTA

Emergency Telecommunications Dispatcher I (ETD1)

Cannabis Dispatcher

Service Dispatcher

Disptacher

Ambulance Dept Dispatcher – BIDMC (per-diem)

Dispatcher III

Service Coordinator

School Transportation Dispatcher

Police Dispatcher

Experienced Dispatcher

Dispatcher — Residential Home Services

Customer Service Dispatcher

Scheduling Coordinator

I want to receive the latest job alert for dispatcher in natick ma

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