Top 34 Helpdesk manager Jobs in Nc

Help Desk Technician
Computerway Food Systems —High Point, NC
- $50,000 - $55,000 a year
- Overnight shift
- Spanish
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manager - IT Services Support
SHI International Corporation —Charlotte, NC
- $85,000 - $110,000 a year
- Full-time
- Azure
- PMP
- Office
- Health insurance
- Dental insurance
Help Desk Manager
General Dynamics Information Technology —Fort Bragg, NC
- $85,000 - $115,000 a year
- Contract
- 7 years
- Azure
- Team management
- Paid time off
- 401(k) matching
Helpdesk Technician I
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Systems Engineer
Medical Manufacturing Technologies LLC —Charlotte, NC
- $92,600 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
IT - Helpdesk (on-site)
Pureflow Inc —Graham, NC
- Online Application
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
Telecommunications Specialist (Program Manager)
US Joint Activities —Fort Bragg, NC
- $111,147 - $144,493 a year
- Online Application
- Background check
- Pass drug screening
- Travel
- Loan repayment program
3d
IT Helpdesk Specialist- Onsite (Charlotte, NC)
ZT Auto Luxury Charlotte LLC —Charlotte, NC
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
14d
Service Desk Manager
Leader Communications Inc —Raleigh, NC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Helpdesk Support Specialist
Cherokee Indian Hospital Authority —Cherokee, NC
- Full-time
- Hospital
- Mid-level
- Office
Quick Apply
19h
Manager, IT Systems
Scout Motors —Charlotte, NC
- $140,000 - $170,000 a year
- Full-time
- 18 years or older
- 7 years
- Azure
- Paid jury duty
- Paid parental leave
Quick Apply
11d
Manager IT and Security
Advanced IT Concepts LLC —Mill Spring, NC
- Full-time
- Remote
- Computer Science
- 8 years
- Analysis skills
10d
Senior Manager, IT Executive Support
Ahold Delhaize USA —Salisbury, NC
- $120,960 - $181,440 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
IT Support Technician
Matcor Metal Fabrication —Lexington, NC
- $55,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
IT Security and Support Manager
Southeastern Container —Candler, NC
- $106,800 - $160,200 a year
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Manager I
Ross Stores —Sophia, NC
- Extended hours
- Computer science
- Computer Science
- 5 years
Manager, Network Operations
One Source Communications LLC —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
13d
Customer Service Agents
Leader Communications Inc —Raleigh, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Information Technology (IT) Manager
ALPHA OMEGA CONSTRUCTION GROUP INC —Indian Trail, NC
- Google Workspace
- Computer science
- Computer Science
Quick Apply

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Help Desk Technician

Computerway Food Systems -
High Point, NC

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Customer communication
Systems integration
Teamwork
Customer relationship building
Software troubleshooting
Linux support
Customer service
Client relationship development
SQL
Bachelor's degree
Attention to detail
Customer relationship management
Linux
RHEL
Time management
Help desk
Database software proficiency

Full Job Description

Company Overview:

Computerway Food Systems is located in High Point, NC. Incorporated in 1986, Computerway provides food manufacturing companies in the US, Canada and Latin America with overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants.

SUMMARY JOB DESCRIPTION:

The primary responsibility of the HelpDesk is technical support of Computerway systems. The proprietary systems involve production and inventory software controls, using multiple devices on multiple operating systems and platforms. The HelpDesk Technicians have to be familiar with all of the software applications, tools and the custom integration of specialized systems in each customer’s operations. Most support communication occurs via phone and email making strong communication skills a definite prerequisite. Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers, managers, or users). The CFS HelpDesk is 24x7, averages over 200 calls per month, and supports over 100 sites.

During times of low ticket volume, the HelpDesk is also responsible for quality control through testing software updates, fixes, and/or full development releases. Technicians must possess time management skills and be goal oriented in order to meet testing deadlines. This is not a remote position.

CORE RESPONSIBILITIES:

- Support customers via phone or email; connecting remotely to systems to identify, assess and/or fix issues.

- Develop and maintain effective relationships with customers and knowledge of their operations within high standards of customer service and professionalism.

- Software quality control testing; based on written specifications, configure test scenarios with detailed documentation of tests/results.

- Coordinate multiple activities and priorities with limited supervision.

- Assist with setting up and testing new systems and other special projects as needed.

- Provide quality results in a timely manner with organization and efficiency.

-Assist with setting up and configuring new systems (servers, PCs, scanners, etc.)

REQUIREMENTS :

- Bachelor’s Degree or equivalent

- Customer relations experience, 4+ years

- Proven effective communications, verbal and written; strong attention to detail

- Ability to present solutions and ideas in user-friendly, business-friendly and technical language

- Technical experience with databases, Linux, SQL

- Ability to learn quickly, adapt to steep learning curves and complex applications

- Highly self-motivated and directed, illustrating initiative, flexibility and enthusiasm

- Possess strong analytical, troubleshooting and problem solving skills in data related areas

- Must be able to alternate weekends (on-call rotation), schedule varies as needed – with limited, occasional travel (for training purposes)

-During training Technician will be required to work 1st shift. Upon completion, the Tech will transition to permanent shift.

-Fluency in Spanish – not required but highly desirable

COMPANY DETAILS:

We offer competitive wages, medical, dental, and 401K plans.

No phone calls please. See website for additional company information: www.mycfs.com.

Work Remotely

Weekend on-call support will be remote.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Education:

Bachelor's (Required)

Experience:

Help desk: 2 years (Required)
Command Line Troubleshooting: 1 year (Required)
SQL: 1 year (Required)
Linux: 1 year (Required)

Location:

High Point, NC 27262 (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

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