Top 8 Account resolution coordinator Jobs in Nebraska

Account Resolution Coordinator
Omaha Housing Authority —Omaha, NE
- $49,985 - $72,480 a year
- Online Application
- Office
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Resolution Coordinator
Mastery Logistics Systems —Omaha, NE
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
Sales Coordinator
Pacific Life Insurance Company —Omaha, NE
- $66,330 - $81,070 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
12d
Project Coordinator: Contract Sales
Singer Equipment Company —Nebraska
- $55,000 - $82,000 a year
- Full-time
- ERP systems
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
3d
Account Coordinator
OBrien Industries Inc —Omaha, NE
- Office
- Communication skills
- Entry level
2d
Customer Service / Sales Support Coordinator (Onsite – Lincoln, NE)
Vertiv —Lincoln, NE
- Microsoft Outlook
- Inventory management
- Mid-level
Key Account Coordinator (Omaha, NE)
Great Lakes Ace Hardware —Omaha, NE
- $16 - $18 an hour
- Full-time
- Microsoft Outlook
- Ability to lift 50 pounds
- Conflict management
Resident Driver / Transportation Coordinator - Senior Living
Ovation —Omaha, NE
- Full-time
- CPR Certification
- Clean driving record
- BLS Certification
- Health savings account
- Paid holidays
Quick Apply
4d

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Account Resolution Coordinator

Omaha Housing Authority -
Omaha, NE

Quick Apply

Job Details

Full-time
$49,985 - $72,480 a year

Benefits

401(a)
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance
Retirement plan
Pet insurance

Qualifications

Debt collection phone call
Personal service client interaction documentation
Computer operation
Managing customer accounts
Accounts receivable optimization
Internal controls
Phone communication
Copy machines
Housing and Urban Development (HUD) regulations
Collaborating with government agencies
3 years
Financial issue resolution
High school diploma or GED
Customer payment reminders
Key Performance Indicators
Task prioritization
Fax machines
Team training
Debt collection payment plan
Organizational skills
Computer skills
Debt management
Benchmarking
Cross-functional collaboration
Associate's degree
Legal compliance
Escalation handling
Process management
Debt collection negotiation
Debt collection mediation

Full Job Description

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic finance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Why Work with Us?

We offer a comprehensive benefits package that includes:

17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5.5% match and 457 compensation plan

Our Core Values

Teamwork: We work together to achieve our goals.
Welcoming: We create a supportive and inclusive environment.
Actively Listen: We focus, clarify, and communicate next steps.
We Build Trust: We do what we say we will do and assume good intent.
Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
De-Escalation: We manage conflicts calmly and effectively.
Exceptional: We strive for excellence in all we do.
Self-Care: We believe in the well-being of our team and ourselves.
Share Power: We empower each other and our community.

Salary Range

$49,985.00 - $72,480.00

Position Summary

Serve as the primary point of contact for tenants and landlords to resolve outstanding account balances. Responsibilities include initiating communication to recover debts, negotiating repayment agreements, ensure compliance with all applicable laws and regulations. This role requires a strong sense of urgency, exceptional customer service skills, attention to detail, and the ability to collaborate with team members to navigate new processes and procedures. The Account Resolution Coordinator will balance persistence with empathy, helping stakeholders resolve their financial obligations while maintaining a professional and respectful approach.

Essential Functions

Contact tenants & landlords by phone, email, or mail to collect overdue payments.
Recoup overpayments to landlords.
Negotiate repayment plans that are realistic and compliant with company policies.
Educate tenants on payment options and account status.
Document all interactions accurately in the company’s system daily.
Follow up consistently to ensure timely resolution of delinquent accounts and repayment agreements.
Escalate accounts to supervisors or legal teams when necessary.
Comply with FDCPA (Fair Debt Collection Practices Act) and other consumer protection laws.
Work closely with Senior Leadership to streamline & improve the accounts receivable process and eliminate overpayments to landlords.
Identify & implement accounts receivable and collections process KPIs, benchmarks & standard procedures.
Propose, implement, document, and maintain payment & accounts receivable related internal controls.
Works interactively and proactively with all OHA departments, property management, HUD, and other outside agencies.

Additional Responsibilities

May assist with special projects.
May be required to work weekend and evening hours.
May maintain a set of books for related organizations.
May provide training for OHA staff as directed.
Other duties as assigned.

Qualifications

High School graduate, Associate’s Degree in a related field is preferred.
Three years experience in consumer collections or customer service is strongly preferred.
Strong communication skills with the ability to handle sensitive conversations professionally and privately.
Negotiation and problem-solving logic to reach workable payment solutions.
Knowledge of FDCPA regulations and ethical collection practices.
High degree of organization skills, time management, and prioritization skills.
Ability to read and interpret HUD government documents and program descriptions for Housing Choice Vouchers, Public Housing, Affordable Housing, Tax Credit Financing programs, and OHA procedures and policies.
Ability to communicate in a positive, professional, and effective manner while adhering to the OHA Policies and Procedures.
May require working in a standing or seated position for continuous periods of time.
Ability to accomplish the duties described through use of appropriate computer and general office equipment.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.

Abilities:

Ability to sit, stand and walk up to 100% of the time; and reach stoop, squat, push, pull, and type up to 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

Computer
Telephone
Copier
Calculator
Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

If you need a reasonable accommodation to complete the online application or have a question about your application, please contact the OHA Human Resource Department.

Quick Apply

Refine Your Search

account resolution coordinator jobs in nebraska

Account Resolution Coordinator

Customer Resolution Coordinator

Sales Coordinator

Project Coordinator: Contract Sales

Account Coordinator

Customer Service / Sales Support Coordinator (Onsite – Lincoln, NE)

Key Account Coordinator (Omaha, NE)

Resident Driver / Transportation Coordinator - Senior Living

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