At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
We are looking for an exceptional technology leader with an intense passion for building, leading and aligning teams that deliver results in a fast-paced and cross-functional environment.
The Director of Delivery Management is responsible and accountable for how our technology solutions are delivered and supported. They provide thought leadership, coaching and direction for all assigned staff and establish/enforce standards and best practices for the technologies and applications their teams develop and support.
About This Role:
Duties include:
Lead, manage and grow assigned team of technology resources supporting Service and Contact Center modernization and support
Enable federated support and development of the contact center platform
Collaborate with leaders across IT and the Business to develop strategies that are aligned to our Strategic Imperatives
Define roadmaps for applications and technical functions, which includes application ownership and, in some cases, leading Centers of Excellence (COE)Be on top of the latest and greatest technologies, tools, methodologies, and frameworks for software engineering and engineering management
Collaborate and partner with aligned business leaders to manage portfolios of work
Act as technical lead and escalation point for technical teams, internal/external customers, and vendors
Continually improve teams through attracting, retaining, developing, & organizing our talent and capabilities
Actively manage costs, to include forecasts, projections and support of the overall IT budgeting process
Manage the operational and strategic relationships with multiple vendors
Available for 24 x7 support
The Ideal Candidate for This Role:
Job Qualifications:
Bachelors' degree or equivalent work experience
Desire and energy to work in a fast-paced environment
Experience with agile methodologies
Passion towards coaching individuals to help meet both individual and team needs
Minimum of 5 years of experience with managing people
Minimum of 5 years of experience with Contact Center and/or Customer Servicing technology
Experience with financial forecasting and budgeting practices
Experience with NICE cloud contact center solutions preferred
Experience with Salesforce preferred
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:
Compensation range (base pay): $136,655.00-$232,313.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .
For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20260720
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
