Top 1429 Customer service supervisor Jobs in Nebraska

Provider Relations Support Supervisor
UnitedHealth Group —Lincoln, NE
- $49,700 - $88,800 a year
- Full-time
- Microsoft Word
- Pass drug screening
- High school diploma or GED
8d
Customer Service Representative - Healthcare (Remote)
Concentrix —Nebraska
- $15 an hour
- Urgently hiring
- Remote
- Background check
- Computer literacy
- Residential
- Paid training
- Paid holidays
Engineering Team Lead
Thermo Systems LLC —Omaha, NE
- Full-time
- Hybrid work
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
RN Manager – In-Home Care Services | M-F Days
Immanuel —Omaha, NE
- 8 hour shift
- Background check
- Nursing
- RN License
- Wellness program
- Health savings account
Supervisor Clinical Nursing / Inpatient Nursing Float Pool Full time/Nights
Children's Nebraska —Omaha, NE
- Weekends as needed
- Nursing
- Float pool
- RN License
10d
Customer Relationship Manager
Bizco Technologies —Lincoln, NE
- $55,000 - $60,000 a year
- Full-time
- CRM software
- Background check
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Pharmacy Customer Service Representative I
ONEWORLD COMMUNITY HEALTH CENTERS INC —Omaha, NE
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Environmental Services Manager I
Immanuel —Lincoln, NE
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Supervisor Sterile Processing - Nights
Children's Nebraska —Omaha, NE
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Continuing education credits
Customer Account Manager
Ameritex Healthcare Linen Service —Grand Island, NE
- $80,000 - $90,000 a year
- Full-time
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Supervisor of Clinical Therapy - Crisis Assessment Center - Nights
Children's Nebraska —Omaha, NE
- Full-time
- Writing skills
- BLS Certification
- Mid-level
Warehouse Supervisor for Blair, NE
Dollar General —Blair, NE
- Full-time
- Heavy lifting
- Writing skills
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
10d
E & I Supervisor
Ag Processing Inc a cooperative —Hastings, NE
- Full-time
- Word processing
- 3 years
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
10d
Nelnet Customer Service Representative - Lincoln, NE - September 2026 start date
Nelnet —Lincoln, NE
- $16.50 an hour
- Full-time
- 7 years
- Basic math
- Research
- Wellness program
- Health savings account
Cable Supervisor
ITG Communications —Omaha, NE
- Full-time
- Mid-level
- Team management
- Ability to lift 75 pounds
Quick Apply
10d
Customer Service Representative/Sales Associate
Pinpoint Communications, Inc. —Gothenburg, NE
- $14 - $16 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor
Cornerstone Building Brands —York, NE
- Online Application
- 18 years or older
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
customer service and sales
Lance Juett Insurance Agency Inc —Omaha, NE
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
2d
Maintenance Supervisor
International Paper —Omaha, NE
- $73,200 - $97,600 an hour
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
6d
Customer Service Representative
Lisa Willman State Farm —Grand Island, NE
- $35,000 - $65,000 a year
- Full-time
- Background check
- Spanish
- Office
Quick Apply

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Provider Relations Support Supervisor

UnitedHealth Group -
Lincoln, NE

Apply Now

Job Details

Full-time
$49,700 - $88,800 a year
8 days ago

Qualifications

Microsoft Word
Staff supervision
Presentation software
Team supervision
Managing teams in a customer support role
Phone communication
High school diploma or GED
Database software proficiency

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Provider Relations Support Supervisor is responsible for directly managing and mentoring the Provider Relations Support (PRS) Team while overseeing the daily operations of the access center. This role drives team performance, service quality, and operational effectiveness through hands‑on leadership, performance monitoring, data analysis, and continuous improvement initiatives. The Supervisor partners closely with department leadership to develop staff, enhance the provider and borrower experience, manage escalations, and support organizational goals through effective training, reporting, and process optimization. This position serves as a key escalation point and strategic contributor, ensuring consistent achievement of performance metrics, engagement, and service excellence across the team.

Primary Responsibilities:

Directly supervises, coaches, and develops a team of 6-8 Provider Relations Support agents, with an emphasis on performance consistency, quality improvement, engagement, and long-term professional growth
Oversees daily access center staffing and workflow to ensure service level adherence, productivity expectations, and quality standards are consistently met
Conducts regular call monitoring and performance evaluations; delivers timely, data-informed coaching, feedback, and corrective action when needed
Serves as the primary escalation point for complex provider or borrower issues, supporting agents while modeling effective communication, decision-making, and problem-solving
Facilitates team meetings, trainings, and development discussions to reinforce expectations, communicate performance results, and promote accountability and engagement
Champions employee engagement, recognition, and morale initiatives that foster collaboration, ownership, and a high-performance culture
Partners with department leadership on hiring decisions, onboarding, scheduling, performance management, and workforce planning for assigned staff
Designs, implements, and maintains an ongoing, continuous training program to improve agent skill development, quality outcomes, and the provider and borrower experience
Develops and maintains a structured workforce management reporting and monitoring framework to identify operational trends, staffing gaps, capacity needs, hiring forecasts, and scheduling considerations
Analyzes dashboards, performance metrics, and trend data to identify gaps, training needs, staffing requirements, and process improvement opportunities; translates insights into actionable recommendations for leadership
Leads the implementation and full utilization of Balto, ensuring it supports real-time agent guidance, quality assurance standards, performance monitoring, and training effectiveness
Develops, prepares, and delivers leadership-focused performance, quality, training, and workforce reports that demonstrate operational outcomes, improvement impact, and team progression
Drives continuous improvement initiatives by designing and executing processes that enhance operational readiness, service quality, and the overall provider and borrower experience
Composes, evaluates, and delivers training for new and existing staff on systems, procedures, quality standards, and performance expectations
Maintains awareness of evolving business needs and proactively adjusts training, reporting, and operational processes to support organizational goals.
Collaborates with department leadership on team- and department-level initiatives informed by data, performance outcomes, and operational insights
Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school diploma
1+ years of supervisory or team lead experience
1+ years of experience providing customer service over the phone
Intermediate proficiency in MS Word, PowerPoint, Excel and Access

Preferred Qualifications:

Undergraduate degree
2+ years of provider relations experience
Knowledge of the financial services industry preferred

Soft Skills:

Exceptional presentation, written and verbal communication skills
Strong supervisory and leadership skills
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to meet service levels to maintain quality standards
Strong analytical and problem-solving skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Apply Now

Refine Your Search

customer service supervisor jobs in nebraska

Provider Relations Support Supervisor

Customer Service Representative - Healthcare (Remote)

Engineering Team Lead

RN Manager – In-Home Care Services | M-F Days

Supervisor Clinical Nursing / Inpatient Nursing Float Pool Full time/Nights

Customer Relationship Manager

Pharmacy Customer Service Representative I

Environmental Services Manager I

Supervisor Sterile Processing - Nights

Customer Account Manager

Supervisor of Clinical Therapy - Crisis Assessment Center - Nights

Warehouse Supervisor for Blair, NE

E & I Supervisor

Nelnet Customer Service Representative - Lincoln, NE - September 2026 start date

Cable Supervisor

Customer Service Representative/Sales Associate

Production Supervisor

customer service and sales

Maintenance Supervisor

Customer Service Representative

I want to receive the latest job alert for customer service supervisor in nebraska

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