Job Description
Job Summary:
This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Additional Info
About Us:
University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.
Required Qualifications:
Two years post-secondary coursework
2 years experience with desktop and/or IT helpdesk/service desk
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications:
Experience with audio/visual (AV) equipment
Experience with technology research, management, procurement and deployment
Experience with managing vendor interactions
Additional Information:
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Special Instructions:
Please note: Sponsorship will not be offered for this position.
This position is designated as an on-site role and is not eligible for an alternative worksite arrangement at the time of hire. Following successful completion of the initial probationary perod and demonstration of satisfactory performance, employees in this position may be considered for a hybrid work arrangement, subject to departmental needs and supervisory approval. Under the University of Nebraska Information Technology Services (NU ITS) hybrid work guidelines, eligible employees may work remotely up to two days per week and are required to work on-site a minimum of three days per week at on of the University of Nebraska campuses in Lincoln, Omaha, or Kearney.
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Req Id: 2350
Campus Name: University of Nebraska System (UNOP)
Org Unit: IT Client Services UNCA
Job Location: Kearney, NE 68847, Lincoln, NE 68588, Omaha, NE 68182
Application Review Date: 7/7/26
Open Until Filled: Yes
Advertised Salary: $49,000
Job Type: Full-Time
Worksite Eligibility: Hybrid
Benefits Eligible: Yes
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For questions or accommodations related to this position contact:
[email protected]
Special Instructions to Applicant: Please provide a cover letter, resume, and contact information for three professional references.
The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.
Posting Start Date: 6/22/26
