Top 1096 Patient experience manager Jobs in Nebraska

Manager of Patient Growth & Resupply
Kubat HealthCare —Omaha, NE
- $85,000 a year
- Full-time
- Organizational skills
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Dental insurance
Quick Apply
23h
Director, Customer Success
NRC Health —Lincoln, NE
- $120,000 - $162,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid time off
Senior Manager – Operations Readiness
CVS Health —Nebraska
- $67,900 - $182,549 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
3d
Manager, Project Mgt (IC)
CVS Health —Nebraska
- $54,300 - $159,120 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Mgr Rehab / Rehab Administration
Children's Nebraska —Omaha, NE
- Full-time
- Physical & Rehabilitation Medicine
- Outpatient experience
- Master's degree
14d
Enterprise Master Patient Index (EMPI) Manager
CyncHealth Advisors Inc —La Vista, NE
- Extended hours
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
8d
Case Manager, Registered Nurse
CVS Health —Nebraska
- $54,095 - $155,538 a year
- Full-time
- Remote
- Spanish
- Nursing
- Addiction Medicine
- Health insurance
- Dental insurance
Lead Medical Support Assistant
US Veterans Health Administration —Omaha, NE
- $50,964 - $66,255 a year
- Part-time
- Hybrid work
- Background check
- High school
- Pass drug screening
- Paid parental leave
- Paid holidays
8d
Manager Utilization Management
P3 Health Partners —Omaha, NE
- $100,000 - $140,000 a year
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quick Apply
8d
Volunteer Services Program Manager
Nebraska Medicine —Omaha, NE
- Full-time
- OSHA
- 5 years
- HIPAA
- Tuition reimbursement
- Opportunities for advancement
2d
Remote Behavioral Registered Nurse (RN)– Remote Care Manager
CareGenix Solutions LLC —Nebraska
- Part-time
- Remote
- Nursing
- RN License
- HIPAA
Quick Apply
Clinical Study Coordinator
University of Nebraska Medical Center —Omaha, NE
- $57,000 - $85,500 a year
- Full-time
- Microsoft Access
- 6 years
- Microsoft Outlook
Account Executive, Strategic
CVS Health —Nebraska
- $68,000 - $174,134 a year
- Full-time
- Remote
- 7 years
- Sales
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Program Manager / Project Manager - Medicaid Claims
CVS Health —Nebraska
- $106,605 - $284,280 a year
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Pharmacy Network Manager (Aetna)
CVS Health —Nebraska
- $54,300 - $159,120 a year
- Full-time
- Remote
- Bachelor's degree
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Senior Manager, Strategic Business Consultant - Supplemental Health
CVS Health —Lincoln, NE
- $67,900 - $182,549 a year
- Full-time
- 7 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Administrator-Skilled Nursing, Lincoln
Madonna Rehabilitation Hospital —Lincoln, NE
- Full-time
- Nursing
- Skilled nursing facility
- Research
Admission & Bed Management Coordinator - 24hrs/week
Nebraska Methodist Health System —Omaha, NE
- Full-time
- Acute care
- Nursing
- RN License
LCC Program Manager
ONEWORLD COMMUNITY HEALTH CENTERS INC —Omaha, NE
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Senior Manager, Mental Well-being Operations Innovation
CVS Health —Nebraska
- $67,900 - $199,144 a year
- Full-time
- Remote
- 7 years
- SQL
- Analysis skills
- Health insurance
- Dental insurance

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patient experience manager jobs near nebraska

Manager of Patient Growth & Resupply

Kubat HealthCare -
Omaha, NE

Quick Apply

Job Details

Full-time
$85,000 a year
23 hours ago

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Quality control experience within healthcare industry
Managing teams in a customer support role
Quality of care (regulatory compliance area)
Sales team management
Sales performance monitoring (sales process improvement strategies)
Sales coaching
Healthcare privacy protection
Healthcare team management
Production monitoring
Achieving sales targets
Patient charting
Sales leadership
Healthcare compliance

Full Job Description

POSITION SUMMARY

The Manager of Patient Growth & Resupply is responsible for the daily execution and frontline performance of the ProActive Living team. This leader turns the Director's strategy and performance expectations into daily action: setting the pace, monitoring production throughout the day, coaching representatives, reallocating work, removing immediate obstacles, and intervening quickly when performance falls behind. The Manager creates a disciplined, positive, accountable environment in which every representative understands the daily goal, knows their individual contribution, and is coached and held accountable to deliver it.

PRIMARY ACCOUNTABILITY

Own today's result: lead the ProActive Living team to achieve or exceed 100 completed, compliant resupply orders per business day while maintaining required quality and patient-service standards.

ROLE BOUNDARY - HOW THIS POSITION DIFFERS

The Manager owns daily execution, not department strategy. The Manager is expected to deliver the Director's operating plan, coach the frontline team, and get the organization to the daily number. Long-range growth strategy, business planning, incentive design, departmental economics, and executive-level cross-functional decisions are owned by the Director.

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily Production Leadership

Begin each day with a clear production plan, staffing plan, and individual expectations aligned to the 100-order team goal.
Monitor order pacing and representative performance throughout the day rather than waiting for end-of-day results.
Take immediate corrective action when the team is behind pace, including coaching, workload reallocation, schedule adjustments, and escalation of barriers.
Conduct concise daily huddles and communicate current performance, priorities, and recovery actions.
Provide the Director with an accurate daily result and, when below goal, a specific recovery plan rather than an explanation of obstacles.

Frontline Coaching & Accountability

Coach representatives on outreach effectiveness, patient conversations, objection handling, conversion, follow-through, and productive work habits.
Use individual performance data to identify coaching needs and intervene early with underperformers.
Recognize strong performance and reinforce behaviors that drive sustainable results.
Document performance issues and administer corrective action consistently and promptly in partnership with Human Resources and the Director.
Create an environment in which ownership, urgency, teamwork, and accountability are visible every day.

Workflow & Team Execution

Manage daily work queues, assignments, coverage, and priorities to maximize productive patient outreach and order completion.
Ensure representatives follow established workflows and document patient interactions accurately in Brightree or other designated systems.
Escalate recurring process, system, payer, inventory, or cross-functional barriers to the Director with facts and recommended solutions.
Support onboarding and skill development of new representatives and maintain team readiness during absences or volume changes.

Quality, Patient Experience & Compliance

Ensure orders and patient interactions meet established quality, documentation, reimbursement, privacy, and compliance standards.
Resolve or escalate patient concerns that cannot be handled effectively by frontline representatives.
Balance production urgency with clinical appropriateness, patient trust, and reimbursement integrity.
Monitor quality indicators and correct recurring errors through coaching and process discipline.

PERFORMANCE MEASURES

Primary: Completed, compliant resupply orders per business day - team target of 100 or greater.
Individual and team conversion / completion rates.
Outbound productivity and effective patient contacts.
Daily pacing to goal and recovery effectiveness when behind.
Order accuracy and required quality / compliance thresholds.
Representative performance improvement and timely management of sustained underperformance.

QUALIFICATIONS

Required

Demonstrated ability to lead frontline employees against clear daily sales, production, or service-output goals.
Strong coaching skills and willingness to hold employees accountable for measurable performance.
Ability to monitor real-time workload and make same-day adjustments to achieve a defined result.
Clear, direct communication style and strong organizational skills.
Comfort using dashboards, reports, and individual performance data to manage a team.
Ability to learn and enforce healthcare reimbursement, privacy, quality, and documentation requirements.

Preferred

Prior leadership experience in HME/DME, respiratory resupply, healthcare contact centers, inside sales, or patient retention.
Working knowledge of CPAP/BiPAP and respiratory resupply products and replacement schedules.
Knowledge of Medicare, Medicaid, and commercial payer requirements.
Experience with Brightree or similar HME software.
Associate's or Bachelor's degree, or equivalent relevant leadership experience.

KEY COMPETENCIES

Daily Execution

Frontline Leadership

Sales Coaching

Accountability

Urgency

Problem Solving

Performance Management

Workload Management

Clear Communication

Patient Service

Quality Discipline

Compliance Execution

Quick Apply

Refine Your Search

patient experience manager jobs in nebraska

Manager of Patient Growth & Resupply

Director, Customer Success

Senior Manager – Operations Readiness

Manager, Project Mgt (IC)

Mgr Rehab / Rehab Administration

Enterprise Master Patient Index (EMPI) Manager

Case Manager, Registered Nurse

Lead Medical Support Assistant

Manager Utilization Management

Volunteer Services Program Manager

Remote Behavioral Registered Nurse (RN)– Remote Care Manager

Clinical Study Coordinator

Account Executive, Strategic

Senior Program Manager / Project Manager - Medicaid Claims

Pharmacy Network Manager (Aetna)

Senior Manager, Strategic Business Consultant - Supplemental Health

Administrator-Skilled Nursing, Lincoln

Admission & Bed Management Coordinator - 24hrs/week

LCC Program Manager

Senior Manager, Mental Well-being Operations Innovation

I want to receive the latest job alert for patient experience manager in nebraska

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