Top 9 Technical support analyst Jobs in Nebraska

Epic Business Systems Analyst-remote-US
NTT Ltd —Lincoln, NE
- $61,668 - $128,476 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Mentoring
- Health savings account
- AD&D insurance
Technical Analyst
Blue Cross and Blue Shield of Nebraska (BCBSNE) —Omaha, NE
- Weekends as needed
- Azure
- Research
- Mid-level
Client Services Analyst I
National Indemnity Company —Omaha, NE
- Full-time
- Hybrid work
- Computer literacy
- Office
- Finance
- Wellness program
- Health insurance
IT Support Center Analyst
RB Global —Lincoln, NE
- $25.18 - $31.47 an hour
- Overtime
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
IT Operations Analyst I
State of Nebraska —Lincoln, NE
- $25.79 an hour
- Full-time
- Computer science
- Computer Science
- High school
- Paid time off
10h
Customer Care Analyst I
LTI TECHNOLOGY SOLUTIONS INC —Omaha, NE
- Full-time
- Computer literacy
- Research
- Mid-level
Quick Apply

Discover related jobs

Based on your search for technical support analyst jobs.

Technical Support Representative
CVS Health —Nebraska
The main responsibility of this employee is to take live troubleshooting calls daily. Experience in a help desk/call center environment providing technical…
$17.00 - $34.15 an hour
2d
Technical Support Specialist
University of Nebraska Foundation —Lincoln, NE
Ability to build relationships and work with technical and business stakeholders. Preferred Experience: 1-3 years’ experience in computer/technical support.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for technical support analyst in nebraska

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near nebraska

Customer Care Specialist jobs in Omaha, NE

Customer Service Analyst jobs in Omaha, NE

IT Analyst jobs in Lincoln, NE

Business Systems Analyst jobs in Lincoln, NE

IT Support jobs in Lincoln, NE

Customer Care Specialist jobs in Santa Clara, CA

Customer Care Specialist jobs in Tulsa, OK

Work From Home Customer Service jobs in Baton Rouge, LA

Work From Home Customer Service jobs in Pittsburgh, PA

Customer Care Specialist jobs in Fort Mill, SC

Customer Care Specialist jobs in New Jersey

Customer Service Analyst jobs in Houston, TX

Remote Customer Service Representative jobs in Saint Paul, MN

Customer Service jobs in Detroit, MI

Remote Customer Service jobs in West Virginia

Customer Service Analyst jobs in Lawrenceville, GA

Customer Service Analyst jobs in Pennsylvania

It Analyst jobs in Portland, OR

Policy Analyst jobs in Houston, TX

It Analyst jobs in Huntsville, AL

Epic Business Systems Analyst-remote-US

NTT Ltd -
Lincoln, NE

Apply Now

Job Details

Full-time
$61,668 - $128,476 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Customer communication
IT experience within healthcare

Full Job Description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA Services is committed to hiring exceptional, innovative, and passionate professionals who thrive in a collaborative and forward‑thinking environment. If you’re looking to grow your career with an inclusive organization that values both people and purpose, we invite you to apply.

We are currently seeking a Business Sys. Analysis Senior Analyst to join our Clinical Service Desk team. This is a fully remote position, with the opportunity to work from home anywhere in North America.

This role is part of our Provider Clinical Service Desk and serves as a senior agent with primary responsibility for handling inbound customer calls and working Self Service tickets to resolution. It operates within a 24x7x365 call center environment supporting our customers. Schedule flexibility is required, and work hours may change based on business and coverage needs.

Role Responsibilities

Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns
Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
Drive issue resolution in alignment with established Service Level Agreements (SLAs)
Handle incoming calls and tickets while following account‑specific procedures and documentation standards
Maintain a strong understanding of current Epic configurations, functionality, and system updates
Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement

Preferred Qualifications

Strong experience with Epic clinical workflows and functionality
Minimum of 1-3 years of clinical care delivery experience
Minimum of 1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support
Epic Certification or Proficiency in one or more Epic modules
Demonstrated commitment to a service‑oriented mindset when working with clinicians, end users, and colleagues
Proven ability to analyze both quantitative and qualitative data to support decision‑making and process improvement
Excellent communication and documentation skills

Additional Preferred Qualifications

Prior team leadership, mentoring, or supervisory experience
Experience integrating Epic or other EMR systems with ancillary or third‑party clinical systems

Basic Qualifications

Minimum 1 year Healthcare-Healthcare Systems-Customer Service

About NTT DATA Services

NTT DATA Services is a recognized leader in healthcare technology and services, dedicated to improving patient outcomes and driving efficiency across the healthcare ecosystem. We deliver targeted, industry‑focused solutions including patient engagement, predictive analytics, healthcare cloud hosting, system integration and interoperability, clinical and claims application implementation, revenue cycle management, policy administration, and core managed infrastructure and business process services.

Our healthcare clients include:

More than 1,800 hospitals
2,200 long‑term care facilities
225 acute care facilities
43,000 clinicians
1,000 physician practices
50 insurance providers, supporting over 65 million policyholders

Must reside in the US

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $61,668-$128,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

 

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

Apply Now

Refine Your Search

technical support analyst jobs in nebraska

Epic Business Systems Analyst-remote-US

Technical Analyst

Client Services Analyst I

IT Support Center Analyst

IT Operations Analyst I

Customer Care Analyst I

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support analyst in nebraska

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected