Service Support Coordinator - HVAC/R
Joe Warren & Sons Co., Inc. —Norwood, MA
- $55,000 - $60,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
5h
Delivery Driver/Customer Service Representative
Falvey Linen Supply —Walpole, MA
- $22 - $30 an hour
- Full-time
- Heavy lifting
- Customer service
- DOT physical examination
- Store discount
- Profit sharing
Quick Apply
Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Inside Customer Service Newton MA
Greenhow Inc —Newton, MA
- $20 - $30 an hour
- 8 hour shift
- Computer literacy
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
9d
Client Services Account Coordinator
DS Graphics | Universal Wilde —Canton, MA
- From $25 an hour
- Full-time
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Town of Wellesley —Wellesley, MA
- $62,000 - $74,500 a year
- Email
- Office
- High school diploma or GED
- Driver's License
- Retirement plan
Quick Apply
Customer Service Representative (CSR)
MSI —Norwood, MA
- $18.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Associate Customer Care Representative
Amica Mutual Insurance Company —Westborough, MA
- $23.21 - $35.36 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
7d
Remote Customer Support Administrator
Qureos Inc —Boston, MA
- $30 - $40 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- Communication skills
1d
Customer Service and Rebate Processing Specialist
Resource Innovations —Needham, MA
- $17 - $21 a year
- Remote
- Microsoft Word
- Background check
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Westwood, MA
- $23 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
CUSTOMER SERVICES SPECIALIST
Town of Concord —Concord, MA
- $29.87 - $35.70 an hour
- Full-time
- Pass drug screening
- Entry level
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Call Center Representative
Waste Connections —Westborough, MA
- $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
5d
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
8d
Customer Service Representative
RADIO FREQUENCY COMPANY INC —Millis, MA
- $65,000 a year
- Full-time
- Manufacturing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Representative
Hire Right Recruiting —Hingham, MA
- $25 - $40 an hour
- Full-time
- Background check
- Residential
- Computer skills
- Paid training
- Health insurance
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
13d

I want to receive the latest job alert for customer service representative in needham ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near needham ma

Customer Support Representative jobs in Quincy, MA

Customer Specialist jobs in Boston, MA

Customer Service Representative jobs in Walpole, MA

Customer Service Representative jobs in Hingham, MA

Call Center Representative jobs in Westborough, MA

Customer Service Representative jobs in Wellesley, MA

Call Center Representative jobs in Boston, MA

Customer Service Representative jobs in Westwood, MA

Customer Service Representative jobs in Norwood, MA

Customer Support Representative jobs in Eloy, AZ

Customer Support Representative jobs in Butler, PA

Customer Service jobs in Lafayette, IN

Customer Support Representative jobs in Yukon, OK

Patient Access Representative Night jobs in Houston, TX

Customer Support Representative jobs in Santa Clara, CA

Customer Service Representative jobs in Syracuse, NY

Hospital Food Service jobs in Chicago, IL

Customer Service Representative jobs in Indiana

Customer Service Representative jobs in Philadelphia, PA

Child Protective Service jobs in Washington State

Service Support Coordinator - HVAC/R

Joe Warren & Sons Co., Inc. -
Norwood, MA

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year
5 hours ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
Customer relationship building
Incident Escalation
Communication platforms
Computer skills
Escalation handling

Full Job Description

Service Support Coordinator

About Joe Warren & Sons Co., Inc. (JWS)

Joe Warren & Sons Company Inc. (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated company headquartered in Norwood, MA, with branch offices in Brentwood, NH, and Moosup, CT.

Our strong track record of above-market growth is driven by loyal customers, a dedicated and thoughtful team, and an industry-leading reputation for quality service.

Position Overview

We are seeking a dependable, detail-oriented Service Support Coordinator to provide essential administrative and customer service support to our fast-paced Service Department.

This role is critical to keeping daily operations running smoothly by ensuring strong communication, accurate information flow, organized documentation, and timely follow-through. The ideal candidate enjoys multitasking, takes ownership of responsibilities, and takes pride in supporting customers, technicians, and internal team members.

Key Responsibilities

Customer Communication

Serve as the first point of contact for inbound customer calls and emails.
Provide timely, accurate, and professional responses to customer inquiries.
Triage service requests and route them to the appropriate team members with complete and accurate context.
Ensure customer communications are tracked and that no requests fall through the cracks.
Provide proactive and real-time job status updates to customers.
Clearly communicate delays, scheduling changes, service progress, and job completion.
Set appropriate expectations and ensure consistent follow-through.

Service Coordination

Support the scheduling and coordination of service calls and technician appointments.
Act as a communication hub between Service Managers, technicians, customers, and other internal departments.
Ensure all parties remain aligned regarding job status, scheduling, customer expectations, and required next steps.
Identify issues, missing information, or communication gaps and escalate them proactively.
Support quoting, proposal follow-up, and customer authorization processes.

Work Order and Administrative Support

Maintain accurate and detailed customer, service call, and work order records within internal systems.
Enter and update work order notes, customer information, service details, and job status information.
Ensure documentation is complete, accurate, and sufficient to support service history and billing.
Help ensure work orders include required purchase order numbers, authorization numbers, and supporting documentation.
Coordinate required paperwork, photographs, service records, and other backup materials.
Assist with service-related administrative and billing support tasks.
Maintain organized departmental records and administrative systems.

Process Improvement

Identify inefficiencies within administrative processes and service department workflows.
Recommend practical improvements that support accuracy, responsiveness, and operational efficiency.
Help develop consistency and standardization across departmental procedures.
Support departmental initiatives and special projects as needed.

Team Support

Support Service Managers and technicians with timely and accurate information.
Contribute to a positive, accountable, and team-oriented work environment.
Demonstrate professionalism, reliability, and a customer-first mindset.
Support teammates and contribute to the overall success of the Service Department.
Uphold the JWS culture code of Communication, Accountability, and Respect.

Required Qualifications

Two or more years of experience in customer service, administrative support, or a service-based environment preferred.
Excellent written and verbal communication skills.
Ability to interact professionally with customers, technicians, managers, and internal team members.
Strong organizational skills with excellent attention to detail and accuracy.
Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment.
Strong sense of ownership, accountability, and follow-through.
Dependable, professional, and reliable, with a positive attitude.
Self-starter who can work independently while contributing effectively within a team.
Strong interpersonal skills and a customer-first mindset.
Ability to handle customer concerns with empathy, professionalism, and sound judgment.
Comfortable using computer systems, databases, and business communication tools.
Strong critical-thinking and problem-solving skills.
Ability to identify concerns and escalate issues appropriately.

Preferred Qualifications

Experience in commercial refrigeration, food equipment service, or a related technical service industry.
Experience using ERP, dispatch, service management, or work order software.
Background supporting field service technicians or service management teams.
Experience with quoting, invoicing support, customer authorizations, or work order documentation.

What Success Looks Like

Response Time

Customer calls and emails are answered, acknowledged, or routed promptly with minimal delay.

Communication Quality

Customers and internal teams receive clear, accurate, and proactive updates with minimal confusion, missed communication, or rework.

Job Accuracy

Work orders, notes, customer records, authorization information, and supporting documents are complete, detailed, and ready for billing.

Task Ownership

Administrative responsibilities are completed accurately and on time without the need for repeated follow-up or oversight.

Team Impact

Service Managers and technicians receive the support and information needed to create smoother day-to-day operations.

Problem-Solving

Issues are identified early, communicated clearly, escalated appropriately, and addressed proactively.

Organization

A high volume of communications, work orders, and administrative tasks is managed effectively with strong prioritization and attention to detail.

Schedule and Location

Full-time, on-site position
Location: Norwood, MA
Monday through Friday
Shift A: 6:30 AM to 3:00 PM
Shift B: 8:00 AM to 4:30 PM

Compensation and Benefits

Salary range: $55,000 to $60,000 per year, based on experience
Comprehensive medical, dental, and vision insurance
Paid time off
Nine company-paid holidays
Company-wide incentive program
401(k) plan with company match
Short-term and long-term disability coverage
Performance bonus opportunities
Regular performance reviews
Continuing education and training opportunities
Tuition and training reimbursement
Employee referral program
Advancement and internal promotion opportunities

Why Choose JWS?

Join a growing, family-owned company that is committed to employee development, career advancement, and delivering exceptional service to its customers.

At JWS, employees benefit from a supportive team environment, competitive compensation, comprehensive benefits, professional development opportunities, and a promote-from-within culture. We remain committed to our core values of Communication, Accountability, and Respect.

If you are ready to contribute to a growing organization while supporting customers, technicians, and service operations, we would love to speak with you.

Job Type: Full-time, on-site
Location: Norwood, MA
Schedule: Monday through Friday
Salary: $55,000–$60,000 per year, based on experience

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in the United States without current or future sponsorship.

Joe Warren & Sons Co., Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals regardless of race, color, sex, pregnancy, religious creed, religion, national origin, ancestry, citizenship status, age, disability, military service, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other classification protected by applicable federal, state, or local law.

PI285997233

Quick Apply

Refine Your Search

customer service representative jobs in needham ma