Top 2 Customer service representative billing Jobs in Nelsonville, Oh

Customer Financial Services Representative 1
Rocky Brands, Inc. —Nelsonville, OH
- $16 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply

Check out these similar jobs

Based on your search for customer service representative billing jobs.

Customer Financial Services Representative 1
Rocky Brands, Inc. —Nelsonville, OH
Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms.
$16 an hour
Quick Apply
Teller
The Ohio Educational Credit Union —Zanesville, OH
Enters customers' transactions into computer to record transactions and issues computer generated receipts. Greets and interacts with members and guests in a…
From $16 an hour
Quick Apply

I want to receive the latest job alert for customer service representative billing in nelsonville, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative billing jobs near nelsonville, oh

Customer Service Representative jobs in Nelsonville, OH

Sales Development Representative jobs in San Antonio, TX

Customer Service Representative jobs in Nashville, TN

Customer Service Representative jobs in Bartlett, TN

Remote Banking Service jobs in Tampa, FL

Customer Service Social Media Chat jobs in Remote

Customer Service Remote jobs in Bronx, NY

Customer Service Representative jobs in Henderson, NV

Customer Service Representative jobs in Grand Prairie, TX

Customer Financial Services Representative 1

Rocky Brands, Inc. -
Nelsonville, OH

Quick Apply

Job Details

$16 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Presentations for conferences or internal meetings
Accounting and finance experience

Full Job Description

Summary

The Customer Financial Services Representative position will be responsible for any or all combinations of the following:

Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team.
Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines.
Sales tax certificate setup, validation and maintenance for new or existing customers.

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

Collections Functions

Work individually and as a team member to achieve set collection goals and objectives.
Analyze customer account to determine best solution to resolve invoicing issues and document resolution.
Initiate calls to customers in order to secure payment for past due balances and negotiate and arrange payment plans for customers unable to pay within terms.
Process customer credit card payments as needed to pay down open balances.
Follow the Standard Work Schedule provided by management to efficiently work assigned accounts.
Utilize the Customer Relationship Management system (CRM) to verify and update account information, record names, conversations, and establish follow-up tasks.
Document, track and resolve customer issues and complaints.
Collaborate with all internal departments to assure customers’ needs are met.

Cash Application Functions

Accurately complete the following: apply/post credits and debits, deductions to invoices, cases and incoming remittances.
Apply all payments before end of business each day.
Communicate with both internal and external customers to insure proper posting of items to the customer’s account and internal General Ledger (GL).
Analyze customer accounts, at the time of application, for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
Work on the cash on account.
Complete daily and monthly reconciliation and end of Month balancing.
Document and communicate, with the Customer Financial Services Representative and customer, remittance issues to ensure smooth application.
Maintain established deductions codes to notate debit notes, partial pays and cash on account.
Identify and resolve payment discrepancies and record the cases in Customer Relationship Management (CRM) software.
Escalate cases, as appropriate to management for review.
Follow established procedures for processing receipts, cash etc.

Tax Certificate Functions

Manage the sales tax certificates email box.
Receive and validate all incoming sales tax certificates for new and existing customers and then set them up accurately and timely in the Avalara CertCapture software.
Manage all sales tax certificates that are expiring by contacting customers to obtain, validate and setup new certificates in the Avalara CertCapture software.
Communicate internally and externally with customer service, sales and customers if there are issues with their sales tax certificates.
Act as the first contact for all questions and issues related to sales tax certificates, their setup and their impact on invoicing.
Generate and distribute expiration reports to the Customer Financial Services and Inside Sales teams for assistance with collecting new certificates.
Utilize CRM to create templates to be used for expired certificate requests.
Complete cases assigned to the cash application queue. These cases include miscellaneous invoices and credits, due date changes, offsets, adjustments and write offs.
Act as a backup for the cash application team. This entails accurately applying/posting credits and debits, deductions to invoices, cases and incoming remittances.
Act as backup for Account Setup role. This entails following established work processes to set up new accounts or maintain existing accounts in an accurate and timely fashion.
Act as a backup for the phone queue handling calls as needed during peak times, during our busy season or during times of vacations or alternate hours.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requires knowledge of accounting principles, credit and collection policies and procedures, and credit risk.
Strong problem solving, interpersonal, and financial analysis skills. Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required.
Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
Associate Degree in Finance, Accounting, or related field. Directly related experience in finance or accounting and in progressively responsible positions desirable. In lieu of degree, 3-5 years of related experience that yields equivalent level of knowledge, skills, and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service representative billing jobs in nelsonville, oh

Customer Financial Services Representative 1

Check out these similar jobs

I want to receive the latest job alert for customer service representative billing in nelsonville, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected