The Facilities Maintenance Supervisor provides strategic leadership, operational performance and continuous improvement for the Company’s facilities, grounds, building systems, workplace services, and related support operations. This role is responsible for ensuring that all facilities are safe, compliant, efficient, well-maintained, and aligned with business needs. The Supervisor leads facility operations across maintenance, custodial, groundskeeping, office services, mail distribution, and workplace support functions while also advancing long-term planning, capital improvement initiatives, vendor performance, budget stewardship, and operational continuity.
This position serves as the leader responsible for developing a proactive facilities strategy that supports employee productivity, business growth, workplace safety, risk mitigation, and an effective employee experience. The role balances hands-on and oversight operations with long-range planning, resource allocation, and cross-functional partnerships.
Essential Duties and Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
Core Supervisor/Manager Duties and Responsibilities:
- Supervise and lead employees, ensuring the team meets operational expectations.
- Interview, hire, train and support ongoing skill development.
- Ensure compliance with Company policies and legal requirements.
- Plan, organize and monitor team performance, documenting progress or identified. development needs, supporting the employees’ professional growth.
- Maintain accurate records and ensure operational documentation is complete.
- Communicate effectively with employees, leadership, and cross-functional partners.
- Foster a positive, inclusive, and safe work environment.
- Lead continuous improvement in processes and team operations, identifying opportunities for improved workflow, productivity, and team effectiveness.
Strategic Facilities Leadership
- Develop and execute a comprehensive facilities management strategy that supports operational goals, business continuity, workforce needs, and long-term organizational growth.
- Establish departmental priorities, service standards, performance expectations, and continuous improvement plans for all building services operations.
- Partner with executive leadership to assess facility needs, plan infrastructure improvements, and align facility investments with company objectives.
- Lead short- and long-term facility planning, including maintenance forecasting, lifecycle replacement planning, space utilization, and operational readiness.
- Recommend and implement improvements that strengthen workplace functionality, employee experience, and cost efficiency.
Facility Operations & Maintenance
- Oversee the maintenance, repair, cleanliness, and functionality of company buildings, grounds, and facility-related assets.
- Direct and manage day-to-day building operations, including interior and exterior upkeep, general repairs, and workplace support functions.
- Ensure effective preventive, predictive, and corrective maintenance programs are in place to reduce downtime and extend asset life.
- Direct workers engaged in painting and structural repairs to masonry, woodwork, furnishings, and related building components
- Inspect completed work to ensure conformance with specifications, standards, and quality expectations.
- Establish and adjust work procedures and operational priorities to meet schedules, business needs, and service commitments.
Leadership & Talent Management
- Lead, develop, and manage staff responsible for maintenance, groundskeeping, custodial services, mailroom operations, and related building services functions.
- Carry out leadership responsibilities in accordance with organizational policies and applicable laws, including hiring, onboarding, coaching, performance management, development, and corrective action.
- Build team capability through structured training, cross-training, succession development, and clear accountability measures.
- Coordinate training activities for facilities-related teams, including identifying capability gaps and implementing development plans to address deficiencies
- Foster a service-oriented, safety-conscious, responsive culture within the facilities function.
- Analyze and resolve work problems and provide direction to team members on operational and service-related issues.
- Maintain appropriate staffing plans, workload distribution, and performance metrics to support service excellence.
Safety, Security & Regulatory Compliance
- Ensure facilities and related operations comply with applicable OSHA, environmental, fire/life safety, building, and other regulatory requirements.
- Maintain and coordinate routine inspections of facility safety and security systems.
- Interpret company policies and enforce safe work practices and operational standards across facilities functions
- Partner closely with Environmental, Health & Safety, Operations, and leadership teams to support workplace safety initiatives, emergency preparedness, and incident prevention.
- Lead facility risk assessments, corrective action follow-up, and compliance monitoring for physical plant and workplace service operations.
- Support emergency response planning and business continuity efforts related to facilities, utilities, weather events, and infrastructure interruptions.
Capital Projects, Renovations & Space Planning
- Lead or coordinate facility renovation projects, workspace modifications, expansion efforts, and capital improvements from planning through execution.
- Manage project scope, timelines, contractor performance, and operational disruption risks associated with construction or renovation activity.
- Provide recommendations on space planning, workplace layout, furniture planning, and building service enhancements to improve functionality and support changing business needs.
- Support office moves, equipment placement, departmental transitions, and storage planning.
- Assist departments with furniture movement, supply unloading, and related facility support as needed.
Vendor & Contractor Management
- Establish and manage relationships with external vendors, contractors, and service providers supporting facility operations.
- Lead sourcing, bidding, negotiation, contract oversight, and service-level performance reviews for facilities-related services and projects.
- Requisition and purchase tools, equipment, supplies, and materials necessary for facilities and building services operations
- Ensure vendors meet quality, safety, compliance, insurance, and performance expectations.
- Evaluate vendor effectiveness and implement improvements to increase service reliability and cost efficiency.
Office Services, Mail & Workplace Support
- Oversee support services tied to office operations, including stock and distribution of office supplies, as well as receipt and delivery of mail and packages to corporate offices.
- Ensure workplace service processes are efficient, reliable, and aligned with internal customer expectations.
- Maintain service standards that support a clean, organized, and professional working environment across locations.
Financial Management & Operational Analytics
- Develop, manage, and monitor facilities-related budgets, including maintenance, contracted services, repairs, supplies, capital expenses, and utilities.
- Identify cost-saving opportunities through preventive maintenance, process improvements, energy efficiency, purchasing discipline, and vendor optimization.
- Track expenditures and provide leadership with updates, forecasts, recommendations, and ROI analysis related to facility investments and operational improvements.
- Maintain time and production records, service documentation, and department performance data
- Use operational metrics to evaluate service responsiveness, maintenance effectiveness, budget performance, and resource utilization.
Cross-Functional Collaboration
- Confer and work with other departments to coordinate facility-related activities and organizational priorities.
- Serve as a key internal partner to leadership, HR, EHS, Finance, IT, and Operations on workplace matters, building needs, employee accommodations, space planning, and service support.
- Provide a high level of responsiveness to business needs while balancing safety, cost, and operational effectiveness.
Required Key Skills and Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Core Supervisor/Manager Skills and Qualifications:
- Associates degree, technical/trade school certification or equivalent combination of education, specialized training and relevant facilities management preferred.
- Minimum of 3-5 years of progressively responsible experience in facilities management, building operations, maintenance leadership, or a related field.
- Previous leadership experience managing facilities teams, contractors, and multi-functional support services is required.
- Experience overseeing capital projects, preventive maintenance programs, vendor contracts, and budget management strongly preferred.
- Experience in a corporate, manufacturing, distribution, or multi-site environment preferred.
- Outstanding leadership and interpersonal skills.
- Demonstrated conflict resolution abilities.
- Strong written and verbal communication skills.
- Ability to interpret and apply company policies.
Knowledge, Skills & Abilities
- Strong knowledge of facilities operations, building systems, maintenance practices, and workplace service delivery.
- Demonstrated ability to lead through both strategy and execution, translating business needs into practical facilities solutions.
- Strong understanding of regulatory compliance, safety standards, and risk management related to facilities operations.
- Proven skill in budgeting, forecasting, cost control, and capital planning.
- Experience with vendor sourcing, contract administration, and service-level oversight.
- Strong project management, planning, prioritization, and organizational skills.
- Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, technical reports, and specifications.
- Ability to write reports, business correspondence, operating updates, and project summaries. The prior role required the ability to write routine reports and correspondence; this version elevates that expectation to manager-level communication.
- Strong analytical and problem-solving skills, including the ability to identify root causes and implement practical solutions.
- Ability to work effectively with executives, employees, contractors, and cross-functional stakeholders.
- Intermediate proficiency in Microsoft Office applications is required; stronger reporting, budgeting, and presentation capability is preferred
- Experience with computerized maintenance management systems (CMMS), facility work-order platforms, and building service tracking systems preferred.
- Ability to perform business math, including percentages, measurements, budgets, and usage tracking. The prior role specifically included the ability to add, subtract, multiply, divide, and compute percentages.
Licenses / Certifications
- Valid driver’s license and proof of insurability required.
- Certified Facility Manager (CFM), Facility Management Professional (FMP), OSHA coursework, project management certification, or related professional certifications preferred.
Working Conditions and Physical Requirements:
Working Conditions include those of an office, distribution center and outside environments
Corporate Office: This position operates in a professional office environment. Work is typically performed in a climate‑controlled setting with standard office equipment, including computers, phones, copiers, and printers. The role requires the ability to remain in a stationary position for extended periods, as well as to move throughout the office to access files, equipment, and meeting spaces. Noise levels are generally low to moderate.
The employee is expected to maintain a neat, clean, and professional workspace and follow company guidelines for workplace appearance and conduct. The role may require occasional adjustments to support business needs, such as attending in‑office meetings, collaborating with colleagues onsite, or participating in video calls where professional on‑camera appearance is expected.
Outdoor Work Environment: Works primarily outdoors under varying weather conditions and is regularly exposed to noise, dust, and landscaping chemicals. The role requires frequent physical activity, including standing, walking, bending, lifting, and operating lawn care equipment. Work schedules may vary seasonally and include early mornings, weekends, or extended hours during peak periods. Adherence to safety protocols and use of PPE is required.
Distribution Center: This position operates within a fast‑paced distribution center environment. Work is performed around conveyor systems, pallet jacks, forklifts, and other material‑handling equipment. Noise levels range from moderate to loud depending on operational activity. Employees may work in areas with concrete floors, high‑traffic zones, and variable lighting.
Temperatures may fluctuate based on seasonal weather and warehouse ventilation. Work may occur in shipping/receiving dock areas where outdoor conditions can impact airflow and temperature.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
