In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift - 12 (United States of America)
Scheduled Weekly Hours:
36
Department:
PCED Public Safety
Overview of Position:
Protects life and property of all persons on Genesis HealthCare System property. Must be knowledgeable of Genesis policy/procedures. Works in tandem with other departments/employees to work out problems and find solutions to patient, visitor and staff needs. As needed, will cross-fill the Patient Access Associate position, which is responsible for greeting patients/family members and obtaining demographic, clinical, financial and insurance information in the process of registering patients for service delivery. This includes the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on appropriate forms and the imaging/copying of registration documents.
ESSENTIAL DUTIES
1. Patrols facilities and grounds to prevent, theft, vandalism and fire.
2. Works with Genesis police officers and the agency having jurisdiction where the facility is located to enforce the Ohio Revised Code.
3. Helps ensure safety of all employees, patients and visitors throughout the Genesis facilities.
4. Documents all security incidents and assists with the restraints of combative patients.
5. Handles patient valuable storage and return.
6. Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
7. Requests assistance from other staff/volunteers to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.
8. Assists in the distribution of registration forms, ID bracelets, patient ID plates and other items.
9. Performs duties in a variety of settings/locations and for multiple patient types. Responsible for validating/obtaining and entering demographic, clinical, financial and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
10. Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. Provides financial education, referring the patient to financial counseling, as required. Documents payments/actions in patient accounting system and provides the patient with a payment receipt.
11. Provides patient information and other required documents.
12. Provides information, directions and assistance to patients, family members and visitors, ensuring timely customer-centric service delivery in an effective and efficient manner.
13. Maintains working knowledge of applicable Federal, State and local laws and regulations, as well as Genesis policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
QUALIFICATIONS
1. Must be a high school graduate or equivalent.
2. Must have a valid Ohio driver’s license.
3. Must have strong knowledge of security and law enforcement practices.
4. Accuracy, attentiveness to detail and time management skills are required.
5. Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
6. Demonstrated excellence with listening, verbal and written communication skills in order to work effectively with a wide variety of individuals and situations.
7. Ability to provide outstanding customer service and maintain a high degree of confidentiality.
8. Must have problem solving skills the ability to work independently or as part of a team and under pressure in complex and changing working environment.
9. Must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper documentation and billing of the patient’s account.
10. Basic computer skills and knowledge of computer software, including programs such as Word, Excel, Power Point, etc.
11. Must thoroughly understand HIPAA confidentiality regulations.
12. Excellent problem solving skills are essential. Requires quick assessment and judgment of dynamic situations.
13. Must be able to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
- Introduces self and role…connects with everyone.
- Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
- Asks for and anticipates needs and concerns of others.
- Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
- Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
- Responds to requests in an appropriate and timely manner.
- Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
- Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
- Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
- Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
- Demonstrates Slips/Trips and Falls Awareness.
- Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Must have the ability to stand, walk and run through all types of terrain for long periods of time.
2. Must be able to negotiate stairs, ladders and graveled roofs to perform routine patrols.
3. Heavy lifting up to 100 pounds is required to manipulate bodies onto carts for transporting to and from morgue.
4. Required stooping, kneeling, twisting, bending and reaching overhead while performing area searches.
5. Must be able to listen and hear machinery, whistles, screams and alarms while performing daily duties.
6. Required to read and write for shift-to-shift communication and legal documentation.
7. Occasionally required to physically detain and restrain patients if deemed necessary.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
