Top 44 Help desk Jobs in Nesquehoning, Pa

Tier 3 IT Support Technician
Bedrock Technology —Allentown, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
8d
Information Technology Specialist Level 1
7th Level Technologies —Sybertsville, PA
- $36,000 - $50,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
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Entry-Level Computer Support Technician
IT-Solution Services LLC —Hazleton, PA
- $22 - $25 an hour
- Part-time
- Hybrid work
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
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Associate III - IT Support
Ingram Micro —Hazleton, PA
- $49,500 - $79,200 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
1d
Technical Support Agent, L1
SIR solutions —Allentown, PA
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
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1d
Desktop Support Engineer (Dispatch /Part-Time) – Tamaqua, Pennsylvania
Axiom Technologies —Tamaqua, PA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
8d
IT Support Center Specialist – Level II
Lehigh Carbon Community College —Schnecksville, PA
- $20.38 - $25.40 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
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3d
IT Support Specialist
Highwood USA —Hazleton, PA
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Network Hands & Feet Support Technician (Dispatch /Part-Time) Tamaqua – Pennsylvania
Axiom Technologies —Tamaqua, PA
- Part-time
- In-person
- Entry level
2d
Desktop Support Engineer (Dispatch /Part-Time) Tamaqua, Pennsylvania
Axiom Technologies —Tamaqua, PA
- Part-time
- Mid-level
- Communication skills
3d
Customer Support Services Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
IT Site Support Specialist
Morgan Advanced Materials —Wilkes-Barre, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
Technology Specialist
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- School experience
- Computer science
- Computer Science
Implementation Specialist - Caper (Contractor)
Instacart —Allentown, PA
- $40 - $46 an hour
- Contract
- Mid-level
- Continuous improvement
- Travel
Quick Apply
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
CoGen Technical Support Associate
CoolSys —New Philadelphia, PA
- $58,000 - $70,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- AD&D insurance
- Paid holidays
MO41- IT Support (799082)
FHR —Frackville, PA
- 5 years
- System design
- Research
Quick Apply
Technology Coordinator - Frackville, PA/On-Site
Software Technology Inc —Frackville, PA
- 5 years
- System design
- Research
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Tier 3 IT Support Technician

Bedrock Technology
Allentown, PA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

IT user and group management
Linux support
GPO
Zoom
Microsoft Exchange
Windows
VLAN
Email configuration (technical support)
Video conferencing software
Network switching
Routing protocols
WAN
Server virtualization
SharePoint
Voice over internet protocol (VoIP) configuration
Telephone systems
Windows support
Network routing
VPN management
CompTIA Security+
Automation tools
Video conferencing systems operation

Full Job Description

Tier 3 IT Support Technician

Location: Jessup, PA| Type: Full-Time

About the Role

Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a sharp, self-driven Tier 3 IT Support Technician to join our IT team. This is a senior-level hands-on role for someone who thrives on solving the problems no one else can crack — from complex infrastructure failures to deep-dive application troubleshooting. You'll be the last line of defense before issues escalate to vendors or developers, and a go-to resource for Tier 1 and Tier 2 colleagues.

This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily.

What You'll Do

Own escalated incidents — Resolve complex technical issues escalated from Tier 1/2 that require deep system-level investigation and root cause analysis
Administer core infrastructure — Manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V)
Support network operations — Troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team
Manage cloud environments — Administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response — Act as technical lead during major outages, coordinating resolution and communicating status to stakeholders
Develop documentation — Write and maintain runbooks, KB articles, and SOPs to improve team efficiency and reduce repeat escalations
Mentor junior staff — Provide guidance and training to Tier 1/2 technicians to help build team capability
Liaise with vendors — Manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement — Identify recurring issues and work proactively to eliminate them through automation, process changes, or infrastructure improvements

What You'll Bring

Required:

5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID)
Proficiency in PowerShell scripting for automation and administration
Solid networking fundamentals — TCP/IP, VLANs, routing protocols, VPN technologies
Experience with VMware vSphere or Hyper-V virtualization
Ability to independently manage and prioritize a complex, varied workload
Hands-on experience with VoIP / UCaaS administration (RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, etc.)

Preferred:

Experience with Azure or other cloud platforms (AWS, GCP)
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
Scripting beyond PowerShell — Python, Bash, or similar

Certifications (any of the following are a plus):

Microsoft Certified: Azure Administrator (AZ-104)
CompTIA Security+ / Network+
MCSA / MCSE
VMware VCP
ITIL Foundation

Who You Are

A natural problem-solver who digs deep rather than settling for surface-level fixes
Calm under pressure — you've worked major incidents and know how to lead, not just react
A clear communicator who can translate complex technical issues for non-technical stakeholders
Someone who takes ownership seriously and sees an issue through to resolution
Collaborative and willing to share knowledge — you make the whole team better

What We Offer

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
A collaborative team that values your expertise

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Experience:

VoIP / RingCentral / Zoom / 8x8: 1 year (Preferred)

Ability to Commute:

Jessup, PA 18434 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in nesquehoning, pa

Tier 3 IT Support Technician

Information Technology Specialist Level 1

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Associate III - IT Support

Technical Support Agent, L1

Desktop Support Engineer (Dispatch /Part-Time) – Tamaqua, Pennsylvania

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Service Desk Analyst II, Brewery

IT Support Specialist

Network Hands & Feet Support Technician (Dispatch /Part-Time) Tamaqua – Pennsylvania

Desktop Support Engineer (Dispatch /Part-Time) Tamaqua, Pennsylvania

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Technology Specialist

Implementation Specialist - Caper (Contractor)

Computer Technician

CoGen Technical Support Associate

MO41- IT Support (799082)

Technology Coordinator - Frackville, PA/On-Site

Construction Technical Specialist - Autodesk FORMA ( ACC )

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