Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Coffee Shop Manager is responsible for overseeing daily operations, including staff management, inventory control, financial performance, and ensuring exceptional customer service standards. This role requires strong leadership, operational excellence, and a commitment to creating a positive team and customer experience.
Responsibilities:
Leadership & Talent Development
- Recruit, train, and mentor coffee shop staff to uphold company standards.
- Provide ongoing coaching, conduct performance reviews, and address improvement areas.
- Foster a culture of teamwork, customer focus, and continuous improvement.
- Build strong relationships within the team to enhance employee and customer experience.
- Promote store events, seasonal promotions, and engage with local community partnerships.
Operational Management
- Monitor sales performance and ensure revenue targets are met.
- Manage budgets, control expenses, and track cash flow.
- Oversee opening/closing procedures, cleaning, and light maintenance.
- Ensure compliance with health, safety, and food sanitation standards.
- Troubleshoot operational issues such as equipment malfunctions or supply shortages.
Quality & Customer Experience
- Maintain high-quality standards for coffee and food preparation.
- Ensure adherence to recipes and preparation guidelines.
- Implement customer feedback to improve service and experience.
- Address and resolve customer complaints promptly.
- Promote brand values and enhance customer loyalty.
Reporting & Compliance
- Maintain accurate records of sales, inventory, payroll, and other data.
- Prepare regular reports on performance metrics.
- Ensure compliance with local, state, and federal food safety regulations.
- Conduct safety and sanitation training for staff.
Requirements:
- 3+ years’ experience in retail or food & beverage management.
- Proficiency with POS systems and scheduling software.
- Strong understanding of budgeting, sales tracking, and inventory management.
- Demonstrated commitment to exceptional customer service.
- Excellent leadership, communication, and organizational skills.
- Ability to problem-solve and maintain a strong work ethic.
Schedule: Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
Visit Tapestry, Inc .
Base Pay Range
$75,000.00-$80,000.00
Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
