Top 13 Help desk analyst Jobs in Nevada

Helpdesk Technician I
Credit One Bank —Las Vegas, NV
- Computer Science
- Office
- Computer networking
IT Analyst- Help Desk
Quanta Services —Pahrump, NV
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Help Desk Support Analyst
Western Funding Inc —Las Vegas, NV
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Analyst- Help Desk
Summit Line Construction, Inc. —Pahrump, NV
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
Helpdesk Technician II
Credit One Bank —Las Vegas, NV
- Computer Science
- Mid-level
- Office
System Support Analyst
The AMES Companies, Inc. —Reno, NV
- Hybrid work
- Azure
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Systems Management Analyst
Luxoft —North Las Vegas, NV
- 5 years
- English
- Clinic
Client Support Desk Analyst
defi AUTO LLC —Carson City, NV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
SharePoint Administrator & I/T Support Analyst
InTouch Credit Union —North Las Vegas, NV
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Senior Network Analyst-WIFI
Harry Reid International Airport —Harry Reid International Airport, NV
- $39.26 - $58.04 an hour
- Full-time
- Background check
- Management
- Computer Science
- Wellness program
- AD&D insurance
10d
Manager - Expo IT Services
The Venetian Resort Las Vegas —Las Vegas, NV
- Weekends as needed
- Hospitality
- 3 years
- Hotel

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IT Workday Platform Manager
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Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
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Helpdesk Technician I
Credit One Bank —Las Vegas, NV
Field incoming help requests from end users via both telephone and e-mail in a courteous manner. College level coursework in Computer Science or related field…

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Help Desk Analyst
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Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Helpdesk Technician I

Credit One Bank -
Las Vegas, NV

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Job Details

Qualifications

Computer operation
IT user and group management
Client rapport building
Peripheral setup
Computer hardware
Desktop (troubleshooting support)
Computer management
Computer networking
Access control management
Desktop administration
Peripheral hardware support

Full Job Description

Description

Position Summary

The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Summary of Essential Job Functions

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit incident details from end users.
Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
Provision and deprovision of user accounts, systems, applications and network access.
Complete regular reviews of system users to ensure users are authorized and provisioned properly.

Position Requirements

College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
Experience administering users and computers in a complex enterprise environment
Able to read and understand technical manuals and procedural documentation
Strong written and oral communication skills and effective interpersonal and relationship-building skills
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Technical certifications in Microsoft technologies, CompTIA certifications, or equivalent work experience

Preferred

Microsoft certifications are highly desirable

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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help desk analyst jobs in nevada

Helpdesk Technician I

IT Analyst- Help Desk

Help Desk Support Analyst

IT Analyst- Help Desk

Helpdesk Technician II

System Support Analyst

IT Systems Management Analyst

Client Support Desk Analyst

SharePoint Administrator & I/T Support Analyst

Senior Network Analyst-WIFI

Manager - Expo IT Services

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Position Summary

Summary of Essential Job Functions

Position Requirements

Preferred

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