Top 7 Service desk technician ii Jobs in Nevada

Helpdesk Technician II
Credit One Bank —Las Vegas, NV
- Computer Science
- Mid-level
- Office
Information Systems Technician II
City of Reno, NV —Reno, NV
- $79,892.80 - $112,444.80 a year
- Online Application
- Bilingual
- Computer Science
- Mid-level
8d
Service Desk Support Technician - Level 2
ANA —Henderson, NV
- $28.50 - $31.73 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Helpdesk Technician II
UNITE HERE HEALTH —Las Vegas, NV
- $54,100 - $62,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
IT Service Desk Technician - Tier 2
Green Valley Grocery —Henderson, NV
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
Information Technology Technician II
Reno-Sparks Indian Colony —Reno, NV
- $25.10 - $31.06 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
3d

Related jobs to explore

Based on your search for service desk technician ii

IT Support II
Truckee Gaming, LLC —Verdi, NV
Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction. This role routinely uses standard office equipment such…
Quick Apply
Helpdesk Technician II
Credit One Bank —Las Vegas, NV
Field incoming help requests from end users via both telephone and e-mail in a courteous manner. College level coursework in Computer Science or related field…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

I want to receive the latest job alert for service desk technician ii in nevada

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technician ii jobs near nevada

IT Support jobs in Henderson, NV

Remote Work From Home It jobs in Washington State

Direct Support Professional jobs in Buffalo, NY

It Manager jobs in Albuquerque, NM

It Support jobs in Columbia, SC

It Support jobs in Manhattan, KS

Entry Level No Degree It jobs in New York, NY

It Support jobs in Daytona Beach, FL

It Support jobs in Puyallup, WA

Information Systems Technician jobs in Springfield, IL

Health Information Technology jobs in Tucson, AZ

Information Technology jobs in Richmond, VA

Information Systems Technician jobs in Trenton, NJ

Pharmacy Technician jobs in Idaho

Information Systems Technician jobs in Brookhaven, GA

Information Systems Technician jobs in Knox County, TN

Instrumentation Technician jobs in Boston, MA

Service Desk Support jobs in Greenwood, IN

Service Desk Support jobs in Lancaster, PA

It Help Desk jobs in Atlanta, GA

Helpdesk Technician II

Credit One Bank -
Las Vegas, NV

Apply Now

Job Details

Qualifications

Computer operation
IT user and group management
Client rapport building
Peripheral setup
Computer hardware
Desktop (troubleshooting support)
Computer networking
Access control management
Desktop administration
Peripheral hardware support

Full Job Description

Description

Position Summary

The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Summary of Essential Job Functions

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit incident details from end users.
Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
Provision and deprovision of user accounts, systems, applications and network access.
Complete regular reviews of system users to ensure users are authorized and provisioned properly.

Position Requirements

College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
Experience administering users and computers in a complex enterprise environment
Able to read and understand technical manuals and procedural documentation
Strong written and oral communication skills and effective interpersonal and relationship-building skills
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Technical certifications in Microsoft technologies, CompTIA certifications, or equivalent work experience

Preferred

Microsoft certifications are highly desirable

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at CreditOneBank.com and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn. We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we'll help you be your best and support you so you can reach your full potential. Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Apply Now

Refine Your Search

service desk technician ii jobs in nevada

Helpdesk Technician II

Information Systems Technician II

Service Desk Support Technician - Level 2

Helpdesk Technician II

IT Service Desk Technician - Tier 2

Information Technology Technician II

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for service desk technician ii in nevada

Explore jobs in more locations

Position Summary

Summary of Essential Job Functions

Position Requirements

Preferred

Job Seeker Tools

Employer Tools

Browse

Stay Connected