Top 10 Front desk agent Jobs in New Bern, Nc

Front Office Coordinator, Part-Time - New Bern, NC
Pivot Physical Therapy —New Bern, NC
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Employee assistance program
- Employee discount
Front Desk/Receptionist
Goshen Medical Center —New Bern, NC
- Word processing
- Windows
- High school diploma or GED
Front Desk Clerk
Capital Vacations —New Bern, NC
- Weekends as needed
- Travel
- No travel
- Communication skills
Quick Apply
Guest Service Representative
Tryon Riverfront Inn Hotel —New Bern, NC
- $14 an hour
- Temporary
- Hotel
- US work authorization
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
11d
Night Auditor
DoubleTree by Hilton New Bern-Riverfront —New Bern, NC
- $13 - $15 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Guest Service Representative
Nothing Bundt Cakes #0966 —New Bern, NC
- $9.50 - $11.00 an hour
- Part-time
- Bakery
- Entry level
- Flexible schedule
Quick Apply
Guest Service Rep.
First Carolina Management Inc As Agent For —New Bern, NC
- $11 - $12 an hour
- Part-time
- Hotel
- Entry level
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Night Auditor (Part Time)
BridgePointe Hotel and Marina —New Bern, NC
- $12 - $13 an hour
- Part-time
- Hotel
- Front desk
- In-person
- Dental insurance
- Flexible schedule
Quick Apply
1d
Front Desk Clerk
Equity LifeStyle Properties —Newport, NC
- Full-time
- Computer literacy
- No high school diploma
- High school diploma or GED
- Paid holidays
- Health insurance
11d

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Front Office Coordinator, Part-Time - New Bern, NC

Pivot Physical Therapy -
New Bern, NC

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Job Details

Part-time
$15.00 - $23.50 an hour

Benefits

Employee assistance program
Employee discount
Gym membership
Pet insurance

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Position Overview:

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this part-time position:

Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
KinderCare Discount
Employee Assistance Program (EAP)
Employee Discount Program
Bereavement Time Off & Resources (part-time and full-time employees)
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities:
The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education: High School Diploma or GED

Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Work Experience
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage: USD$ 15.00 Hr. Maximum Salary/Wage: USD$ 23.50 Hr.

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Front Office Coordinator, Part-Time - New Bern, NC

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