Top 293 Customer service representative Jobs in New Braunfels, Tx

Customer Service Specialist-IDR (On-site)
ProPeer Resources LLC —Schertz, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
5d
Seasonal Bilingual Agent Support Representative (Remote - TX)
HealthSherpa —Texas
- $16 - $18 an hour
- Full-time
- Remote
- Background check
- Spanish
- 3 years
- Paid training
- Health insurance
Route Service Manager - UniFirst
UniFirst —Marion, TX
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
8d
Call Center Representative - Critical Safety (Spanish)
TaskUs —New Braunfels, TX
- From $19 an hour
- Full-time
- Spanish
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
8d
Contact Center Customer Service Representative
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY —San Antonio, TX
- $21 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —New Braunfels, TX
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
9d
Customer Care Specialist
Serenity Mental Health Centers —San Antonio, TX
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mentoring
- Paid training
- Paid holidays
Quick Apply
9d
Customer Service Representative
GVEC —Schertz, TX
- From $20 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Office
- Wellness program
- Paid holidays
Quick Apply
1d
Customer Service Representative
Classic Collision Corporate Services LLC —New Braunfels, TX
- Online Application
- 18 years or older
- Ability to walk for extended periods
- Driver's License
- Paid training
- Paid holidays
8d
Customer Service Representative
U-Haul —New Braunfels, TX
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative - Insurance
ACSC Management Services Inc —San Antonio, TX
- $23 - $25 an hour
- 4 hour shift
- Remote
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Health insurance
12d
Customer Service Rep - Receptionist
County Line Veterinary Clinic —New Braunfels, TX
- $14 - $16 an hour
- Full-time
- Vital signs
- Clinic experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative
Spectrum —San Antonio, TX
- $20 an hour
- Weekends as needed
- Computer literacy
- English
- Residential
- Paid training
- Opportunities for advancement
8d
Customer Service Representative
Reliant Plumbing —San Antonio, TX
- $17 - $26 an hour
- Weekends as needed
- Hybrid work
- Background check
- Google Workspace
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
2h
Customer Service Representative
NB Animal Urgent Care —New Braunfels, TX
- $17 - $18 an hour
- Weekends as needed
- Urgent Care
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative
PenFed Credit Union —San Antonio, TX
- $19 - $22 an hour
- Overtime
- Computer literacy
- Windows
- Travel
- Paid parental leave
- Disability insurance
Customer Support Representative
CedarView Medical Supply —Seguin, TX
- $17 - $19 an hour
- 8 hour shift
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Support Specialist
Serenity Mental Health Centers —San Antonio, TX
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Customer Service Associate - Temporary
Walgreens —New Braunfels, TX
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Care Representative (Bank Call Center)
FARM BUREAU BANK —San Antonio, TX
- $20 an hour
- Full-time
- Hybrid work
- Background check
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
6d

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Customer Service Specialist-IDR (On-site)

ProPeer Resources LLC -
Schertz, TX

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Copy machines
English
Research
High school diploma or GED
Technical Proficiency

Full Job Description

Description:

A ProPeer Customer Service Specialist is the frontline voice of our Independent Dispute Resolution (IDR) program. This position is responsible for handling a variety of inbound and outbound communications from phone calls and emails to live chats to accurately help resolve disputes and create positive outcomes ensuring each interaction is met with clarity, professionalism, and care.

Essential Job Functions

Conduct research to gather relevant information and support case resolution
Audit documentation to ensure accuracy, compliance, and completeness
Troubleshooting technical and procedural issues
Coordinate with initiating and non-initiating parties to confirm details, request services, and keep cases moving forward
Manage inbound and outbound contacts in a courteous, timely, and professional manner
Answer all email/chat questions professionally and efficiently
Ensure first call resolution through problem solving and effective call handling
Research systems to obtain needed information
Effectively collaborate with cross department team members to resolve issues as needed
Accurately document and process customer claims
Accurately utilize knowledge base and training documentation
Comply with requirements surrounding confidential and personal information
Escalate issues to leadership for resolution support as needed in a timely manner
Ability to be resourceful and proactive in dealing with issues that may arise by collaborating with team and Director, IDR Customer Service
Support others in a team environment
Assumes other activities and responsibilities from time to time as directed

Requirements:

Basic knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
Written and verbal communication skills with a demonstrated ability to deliver excellent customer service
Ability to multi-task and quickly adapt in a fast-paced environment
Strong organizational skills
Attention to detail
Professional appearance
General Typing Skills - 55wpm
Proficiency in English (verbal/written) Exemplary planning and time management skills
Ability to work in high pressure, deadline driven environment
Ability to multitask and prioritize daily workload
High level verbal and written communications skills
Critical Thinking Skills
Demonstrated ability to problem solve complex, multifaceted, situations
Ability to engage easily in abstract thought
Strong organizational and task prioritization skills
Previous Independent Dispute Resolution (IDR) determination and eligibility experience is preferred

Required Education and Experience:

High School Diploma or equivalent
2 years of contact support experience in a call center or customer service environment
Previous Independent Dispute Resolution (IDR) determination and eligibility experience preferred

License and Certification: N/A

Driving Essential: No

Position Demands:

This position requires sitting, bending, and stooping for up to 8 hours per day in an office setting. Ability to lift and move objects weighing up to 10 lbs. Ability to learn technical material. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Must be able to operate a computer and other office productivity machinery such as a calculator, copy machine, printer, etc. The person in this position frequently communicates with guests, team members, and vendors and must be able to exchange accurate information.

Equal Employment Opportunity:

The Company is a veteran-owned Company and provides Equal Employment Opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender (including gender identity), pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, age, disability, genetic information, status as a covered veteran in accordance with applicable federal, state, and local laws, or any other characteristic or class protected by law and is committed to providing equal employment opportunities. The Company complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discharge, pay, fringe benefits, membership, job training, classification, and other aspects of employment. Team Members who believe they are the victims of discrimination should immediately report the concern to their Supervisor and the Human Resources Department. Discrimination and harassment will not be tolerated.

We are committed to creating an inclusive environment for all Team Members and applicants. We value the unique skills and experiences that veterans bring to our team and encourage veterans to apply.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of our personnel. All company team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Quick Apply

Refine Your Search

customer service representative jobs in new braunfels, tx

Customer Service Specialist-IDR (On-site)

Seasonal Bilingual Agent Support Representative (Remote - TX)

Route Service Manager - UniFirst

Call Center Representative - Critical Safety (Spanish)

Contact Center Customer Service Representative

Pharmacy Customer Service Associate

Customer Care Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - Insurance

Customer Service Rep - Receptionist

Customer Service Representative

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Customer Service Representative

Customer Support Representative

Customer Support Specialist

Customer Service Associate - Temporary

Customer Care Representative (Bank Call Center)

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