At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.
Standard Casualty Insurance, a division of Cavco industries is seeking a Claims Desk Examiner Supervisor.
ABOUT THE ROLE
The Claims Examiner Supervisor for Standard Casualty Company will be responsible for the daily supervision of the Claims Examiners and will assist with coverage determinations and questions ensuring efficient workflow, accuracy, compliance, and timely reviews of open files. This position will manage and oversee the investigation of complex claims and will participate in litigation discussions with attorneys as required. The Claims Examiner Supervisor will review coverages to determine the Company’s obligations for the claim and will ensure compliance with all company standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
· Daily supervision of the claims examiners and implementation of on-going training on policy coverage and claims property adjusting techniques.
· Participate in the selection, hiring and training of new claims examiners.
· Develop programs to improve efficiency and workflow for the claims examiners and communicate with staff and management regarding implementation of new programs and technologies.
· Participate in the Company Minor Initiatives program improving workflow and efficiency within the department.
· Analyze information received adjusters, insureds, contractors, and others to determine the Company’s payment obligations for property and liability claims.
· Assist with monthly review of open claims and assignment of new claims to individual adjusters.
· Participate in monthly claims meeting and lawsuit log meeting.
· Review Insurance Department complaints and written complaints from customers.
· Communicate with adjusters, insureds, and contractors to answer questions and receive information needed for the evaluation of coverage and loss determination.
· Approve payment of claims within the supervisor’s settlement authority by interpreting the policy and following Company guidelines
· Decline payment for claims according to Company guidelines and submit explanation letter to the insured.
· Supervise the investigation of complex claims.
· Investigate and collect evidence on liability and property claims to determine the liability of insureds.
· Supervise the negotiation and settlement of claims within supervisor authority when appropriate.
· Manage and oversee the investigation of complex claims and participate in the litigation and discussion with attorneys as required.
· Discuss and coordinate ideas with the Claims VP for claim adjuster productivity enhancements, improving efficiencies in adjusters and examiners and other plans to improve claims department.
· Daily review and verification of any claims examiner timesheets and approve time-off requests for direct reports.
· Communicate with individual staff on any work-related issues and determine corrective measures within Company Guidelines and Procedures.
· Secure the building/department once all personnel have left for the day.
· Any additional duties assigned by the supervisor.
MINIMUM QUALIFICATIONS
· Bachelor of Science degree required.
· Minium 4- 5 years of Homeowner Property Insurance supervision / management required.
· Xactware, Microsoft Office, Microsoft Outlook, and Excel spreadsheet proficiency.
· Minimum eight (8) years insurance experience consisting of three (3) years daily claims property adjusting, five (5) years examining and/or other property/liability insurance experience or a combination thereof.
· Exhibit proficiency in reviewing adjuster work product to insured compliance with Company standards.
· Must have ability to obtain Property and Casualty Adjusters license for all current and/or future states serviced by Standard Casualty Company
Job Type: Full-time
Pay: $58,000.00 - $94,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
