Top 45 Network systems operator Jobs in New Braunfels Tx

IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Schertz, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
5d
Marine Interdiction Agent
Customs and Border Protection —Texas
- $76,745 - $142,199 a year
- Online Application
- Mid-level
- Doctor of Philosophy
- Travel
- Dental insurance
- 401(k)
Plant Operator | Days| Hunter Stone
Martin Marietta Materials —New Braunfels, TX
- 12 hour shift
- Up to 50% travel
- Basic math
- Ability to climb stairs
- Employee stock purchase plan
- Paid holidays
Haul Truck Driver
Ash Grove Cement —New Braunfels, TX
- From $25 an hour
- Rotating shift
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
9d
Communications Operator - Communications
Christus Health —San Antonio, TX
- Full-time
- Spanish
- Hospital
- English
Claims Adjuster
Hope, Scobey, Central —San Antonio, TX
- Microsoft Excel
- Customer service
- Basic math
Fielding Technician (Pole Surveyor) – Utility Infrastructure Projects
ENTRUST Solutions Group —San Antonio, TX
- Full-time
- Mid-level
- High school diploma or GED
- Electrical experience
- Health savings account
- Health insurance
Broadcast Technician
Community Bible Church —San Antonio, TX
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
Gate Attendant
Republic Services —San Antonio, TX
- Full-time
- Computer literacy
- Computer skills
- Entry level
- AD&D insurance
- Employee stock purchase plan
12d
Telecom Inside Plant Tech - OCONUS
Bristol Alliance of Companies LLC —San Antonio, TX
- Ability to lift 50 pounds
- Driver's License
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
2d
Epic Denials Management Operator
Deloitte —San Antonio, TX
- $70,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
13d
BAS Controls Technician
Yates Company, LLC —San Antonio, TX
- From $30 an hour
- Full-time
- Clean driving record
- Construction site
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Webber - Field Mechanic - Heavy Civil Equipment Services
Ferrovial Construction - Webber —New Braunfels, TX
- Full-time
- Background check
- Spanish
- CPR Certification
14d
Lead Patient Access Specialist
Baptist Neighborhood Hospital —San Antonio, TX
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
5h
Equipment Operator
Best Block —Converse, TX
- Online Application
- In person
- Pass drug screening
- Forklift
- Residential
Quick Apply
Lead Patient Access Specialist
Emerus —San Antonio, TX
- Full-time
- Microsoft Word
- Microsoft Outlook
- HIPAA
5h
Survey Field Technician
Veteran Staffing Network —Spring Branch, TX
- $21 - $24 an hour
- Full-time
- Military
- Mid-level
- High school diploma or GED
Quick Apply
2d
Control System EIT/Coordinator
HDR —San Antonio, TX
- Full-time
- Management
- System design
- Mid-level
Lead Sales Engineer
Bridgehead IT LLC —San Antonio, TX
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
General Manager 39238
Pizza Hut —New Braunfels, TX
- Background check
- Sales
- Fast casual restaurant
- Wellness program
- Health insurance
Quick Apply

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IT Support Desk Operator

MCNAUGHTON-MCKAY ELECTRIC CO -
Schertz, TX

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Customer communication
Customer relationship building
Internal employee customer service
Customer support

Full Job Description

IT Help Desk Support, Tier 1

Position Summary
The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is responsible for delivering responsive, professional, and solutions-oriented support to employees in the office, warehouse, and field. Success in this role requires not only solid technical troubleshooting skills, but also strong customer service, clear communication, follow-through, and the ability to build trusting relationships with users.
This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive. In addition to day-to-day ticket resolution, this position contributes to continuous improvement by identifying recurring issues, improving documentation, and helping strengthen the connection between IT and the business.

Key Responsibilities

Deliver excellent internal customer service by responding to employees with professionalism, urgency, empathy, and a genuine focus on solving problems and supporting productivity.
Serve as the first point of contact for help desk requests involving hardware, software, network access, mobile devices, printers, RF devices, and business systems.
Build positive working relationships with users across all areas of the business, including field and operational teams, by being approachable, communicative, and dependable.
Resolve as many issues as possible at first contact while ensuring users feel heard, informed, and confident in the support being provided.
Communicate clearly with non-technical users, set appropriate expectations, and provide timely follow-up until issues are resolved or properly handed off.
Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system to support knowledge sharing and reduce repeat work.
Escalate issues appropriately with complete context, strong documentation, and a clear summary of actions already taken.
Identify recurring issues, service gaps, or process breakdowns and contribute ideas for long-term fixes, standardization, automation, or training.
Assist with onboarding, user training, and day-to-day guidance to help employees use systems and tools effectively and reduce preventable support requests.
Maintain accurate records for supported hardware, software, and other assigned IT assets.
Support basic server, backup, or administrative tasks as assigned by the IT team.
Follow all company policies and standards, including safety, security, and data protection requirements.

Qualifications and Preferred Experience
Education and experience should be consistent with an entry-level IT support role while demonstrating the interpersonal skills needed to represent IT well across the organization.

Minimum of 1 year of experience in help desk, technical support, customer support, or another user-facing IT role.
Experience working in a fast-paced environment where responsiveness, service quality, and follow-through are important.
Exposure to distribution, warehouse, field, or multi-site operations is preferred.
Demonstrated ability to work effectively with people at different levels of technical comfort and business responsibility.

Technical Skills

Working knowledge of Windows operating systems and desktop environments.
Basic networking knowledge, including connectivity, VPN, and general troubleshooting.
Hardware troubleshooting for PCs, printers, RF devices, and related peripherals.
Experience using ticketing systems and documenting support activity clearly and consistently.
Basic mobile device support.
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support.

What Success Looks Like

Internal customers feel supported, respected, and confident that IT is helping them solve problems.
Issues are resolved quickly and professionally, with strong first-contact resolution where appropriate.
Users receive clear communication and timely follow-up.
Tickets are well documented and useful for future reference.
Repeat issues are identified and reduced over time.
Stronger working relationships are built between IT and employees across the business, including the field.
Senior IT resources are freed up by effective handling of Tier 1 support issues.

Quick Apply

Refine Your Search

network systems operator jobs in new braunfels tx

IT Support Desk Operator

Marine Interdiction Agent

Plant Operator | Days| Hunter Stone

Haul Truck Driver

Communications Operator - Communications

Claims Adjuster

Fielding Technician (Pole Surveyor) – Utility Infrastructure Projects

Broadcast Technician

Gate Attendant

Telecom Inside Plant Tech - OCONUS

Epic Denials Management Operator

BAS Controls Technician

Webber - Field Mechanic - Heavy Civil Equipment Services

Lead Patient Access Specialist

Equipment Operator

Lead Patient Access Specialist

Survey Field Technician

Control System EIT/Coordinator

Lead Sales Engineer

General Manager 39238

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