Job Overview
PenFed is hiring a (Hybrid) HELOC Processor I at our San Antonio, Texas Service Center . The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by ongoing communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members about any additional requirements. This position will serve as the members and real estate agents' primary point of contact throughout the real estate transaction.
Start Date: 9/14/26
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Review all loans and registrations for completeness and accuracy.
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Responsible for generating communicating and obtaining the Account Condition Letter (ACL) per Regulation B requirements.
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Act as members and real estate agents' main point of contact throughout the mortgage process, ensuring excellent levels of service by providing guidance/advice/counsel in a detailed and comprehensive manner.
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Evaluate credit history, income levels and assets/liabilities; calculate debt-to-income and loan-to-value ratios.Restructure loan requests and recommend adverse action as needed.
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Review and address items involving loan product, credit, occupancy and employment verifications and order verbal verifications of employment (VVOE) for pay-off accounts.
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Request action from Disclosure Desk and other internal partners as required by valid change in circumstances.
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Collect, analyze and ingest document to clear ACL conditions.
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Update loan origination system with the information collected from documents and re-run Desktop Underwriter (DU) as appropriate.
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Maintain a working knowledge of both originating systems for home equity loans and lines of credit.
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Assemble and submit completed file to Underwriting (UW); clear manual conditions, cure title issues, resolve appraisal discrepancies with appraisal review group as needed.
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Clear any prior-to-fund conditions that arise after final UW approval before passing loan to Closing.
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Remain main point of contact with borrower through closing and funding and answer any questions that borrower may have (e.g. questions on the Closing Disclosure).
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Manage and cure any QC loan issues that require borrower communication.
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As required, ensure proper re-disclosures are prepared and delivered to the member within regulatory guidelines based on identified change in circumstances.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
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Minimum of one (1) year of experience preferably in residential mortgage lending in 1st Trust Mortgage or Home Equity processing/closing is required.
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Encompass Experience preferred
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Outstanding communication and problem-solving skills.
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Strong attention to detail and organization
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Diligent and resourceful in finding solutions
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Ability to perform quality work and adhere to timeliness standards established by management.
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Ability to manage a high-volume pipeline
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Able to work independently and proactively, prioritizing workload and handle multiple tasks
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Experience using A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
Pay Transparency
The anticipated starting hourly range for this role is $18.56 - $28.52
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position includes commission/incentive plan compensation.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at
[email protected] .
