Top 82 Customer service associate i Jobs in New Britain Ct

Member Service Representative for Dental Call Center (1+ year Call Center experience required)
Connecticut Dental Health Partnership —Farmington, CT
- From $20 an hour
- Full-time
- Hybrid work
- Computer literacy
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
5d
Member Experience Specialist I
Nutmeg State Financial Credit Union —Rocky Hill, CT
- Sales
- High school diploma or GED
- Organizational skills
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4d
Customer Service Associate I
Dollar Tree —New Britain, CT
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —New Britain, CT
- $16.95 - $17.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Consultant I - 19 Hours (Hybrid)
Ion Bank —Naugatuck, CT
- $19.11 - $25.80 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Tuition reimbursement
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Program Consultant I
Center for EcoTechnology —Hartford, CT
- $22 - $25 an hour
- Email
- Background check
- Spanish
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative I - Bilingual
Planet Home Lending —Meriden, CT
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance

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Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Columbus, OH
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
Enrollment Agent I
IDEMIA —Columbus, OH
Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc.
$17.75 - $24.13 an hour
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Member Service Representative for Dental Call Center (1+ year Call Center experience required)

Connecticut Dental Health Partnership
Farmington, CT

Quick Apply

Job Details

Full-time
From $20 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Computer operation
Customer relationship building
Phone communication
Computer literacy
Incident Escalation
Managing clients in a customer support role
Customer relationship management
Organizational skills
Computer skills
Telephone systems
Multi-line phone systems
Escalation handling
Time management
Client interaction via phone calls

Full Job Description

Connecticut Dental Health Partnership is looking for a highly motivated individual with a keen customer service acumen to help advance our mission of “Enabling all HUSKY Health members to achieve and maintain good oral health”.

The Connecticut Dental Health Partnership (CTDHP) is a Connecticut program that coordinates the dental benefits for members of HUSKY Health, over 960,000 people across Connecticut. The CTDHP is managed by BeneCare Dental Plans (BeneCare). BeneCare is a progressive provider of dental benefit management services and we are looking for an experienced individual to work as a Member Service Representative (MSR) in our Call Center.

As a MSR you will be responsible for the day-to-day customer service of clients receiving services through the CTDHP. The primary responsibility for this role is inbound/outbound call-center customer service. You will work in office at our call center at the CTDHP Farmington office. You will report directly to the CTDHP Call Center Manager.

As an MSR your responsibilities are, but not limited to:

Day-to-day inbound/outbound telephone support of CTDHP clients
Track, document and manage each client issue through to completion
Provide superior customer service focused on probing and problem solving
Provide support for outbound call campaigns
Coordinate services on behalf of clients including provider referral location, appointment assistance, transportation assistance and identification of any other barriers to accessing care
Promotes and champions preventive dental services and regular cleanings to our clients and their children
Maintain working knowledge of dental plan designs, exclusions, limitations and exceptions for each of the Medicaid programs in Connecticut and be able to communicate details in layperson language
Provide reporting to the Call Center Manager and other CTDHP managers as required
Other duties as assigned
Position reports to the Call Center Manager

Requirements

Experience in a Call Center environment
Strong communication, both written and verbal
Great at active listening
Excellent interactive and relationship building skills
Must be patient and empathetic
Pleasant phone presentation and effective communication skills
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Strong customer service and problem-solving skills
Basic computer literacy required
Phone skills, including multi-line phone systems
High-volume call center work experience is preferred
Case Management experience preferred
Ability to follow templated scripts for common questions
Ability to escalate priority issues to appropriately
Ability to focus on member satisfaction and other organizational standards
Ability to adhere to scheduling requirements
Must function as part of a work group and have “one team” mentality

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: Hybrid remote in Farmington, CT 06032

Quick Apply

Refine Your Search

customer service associate i jobs in new britain ct

Member Service Representative for Dental Call Center (1+ year Call Center experience required)

Member Experience Specialist I

Customer Service Associate I

Customer Service Associate I

Customer Consultant I - 19 Hours (Hybrid)

Program Consultant I

Customer Service Representative I - Bilingual

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