Top 3 Helpdesk administrator Jobs in New Castle, Pa

Support Technician III
Ellwood Group, Inc. —New Castle, PA
- Computer science
- Computer Science
- 5 years
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IT Systems Administrator
Joy Baking Group —Hermitage, PA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
Desktop Support Engineer (Dispatch /Part-Time) Lewis and Clark Drive, Boardman
Axiom Technologies —Boardman, OH
- Part-time
- Mid-level
- Office
- Windows

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Support Technician III

Ellwood Group, Inc. -
New Castle, PA

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Job Details

Qualifications

Desktop (troubleshooting support)
Desktop administration
CompTIA Security+
PowerShell
Shell Scripting
CompTIA A+

Full Job Description

Summary

The Support Technician III provides advanced technical support and serves as an escalation resource for complex issues involving hardware, software, networking, and enterprise systems. In addition to hands-on support responsibilities, this role takes ownership of endpoint management, patch operations, configuration management, and security hardening tasks that extend beyond routine support work.

Essential Duties and Responsibilities

Handles problem recognition, research, isolation, resolution, and follow-up for complex technical issues; serves as the escalation point for issues unresolved at lower support tiers
Administers and maintains user accounts, groups, and access controls within Active Directory and Azure Active Directory/Entra ID, including provisioning, deprovisioning, and role-based access management
Manages enterprise endpoint configuration, compliance policies, and application deployment through enterprise management platforms; supports device provisioning and lifecycle management
Builds, maintains, and documents Windows system images with enterprise deployment tools and workflows
Administers endpoint patch management using Windows Update for Business, Intune patch rings, SCCM/MECM, and third-party patching tools; monitors compliance and coordinates remediation as needed
Creates, modifies, and troubleshoots Group Policy Objects, including GPO scoping, WMI filtering, ADMX template management, and rollback procedures
Implements and maintains endpoint hardening baselines in alignment with CIS Benchmarks and Microsoft Security Baselines; manages local admin controls, privilege reduction, and EDR agent health
Coordinates vulnerability remediation activities in partnership with relevant stakeholders, tracking findings through closure
Develops and maintains PowerShell scripts for deployment, configuration, data gathering, and automated remediation workflows
Performs application administration tasks including software deployment, licensing management, configuration, and user access across enterprise applications
Supports light project management activities including tracking deliverables, coordinating with vendors and internal stakeholders, and documenting project status for management review
Provides assistance and mentorship to lower-level Support Technicians
Writes hardware and software evaluations and recommendations for management review
Responds to emergency situations that may arise outside of regular business hours

Education and Experience

Associates or other in Computer Science or HS or equivalent
Five or more years’ experience in a similar IT support technician role
Strong computer skills including PC configuration, network configuration, and troubleshooting
Experience with Windows 10/11 and other Microsoft products, including M365
Experience with enterprise device configuration, compliance policies, and application deployment
Experience with Windows image build and deployment tools such as SCCM, or Autopilot
Proficiency in PowerShell scripting for automation, deployment, and remediation tasks
Experience with helpdesk support systems and problem management platforms
CompTIA A+ certification required
CompTIA Security+ certification required or in progress
Microsoft MD-102 (Endpoint Administrator) preferred

Skills and Abilities

Excellent communication and interpersonal skills
Detail oriented with strong analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and as a team member
Good written communication skills
Valid driver’s license, reliable transportation, and ability to travel regionally

Physical Demands

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to operate equipment, and talk or hear. The employee is occasionally required to reach, stoop, kneel, or crouch. Work environment has a moderate noise level and requires frequent regional travel by land and occasional air travel.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk administrator jobs in new castle, pa

Support Technician III

IT Systems Administrator

Desktop Support Engineer (Dispatch /Part-Time) Lewis and Clark Drive, Boardman

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