Top 91 Helpdesk support Jobs in New City Ny

Desktop Support Technician
Family Services of Westchester —Tarrytown, NY
- $26.65 - $28.21 an hour
- Online Application
- Background check
- Azure
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Support / System Administrator
Grit PPO —Croton-on-Hudson, NY
- $18 an hour
- Full-time
- Computer Science
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk
Flavor & Fragrance —Mahwah, NJ
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Hedge Fund Application Developer
TBA —Stamford, CT
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Customer Support & Training Specialist - Media Monitors
iHeartMedia, Inc. —White Plains, NY
- $32 - $40 an hour
- Online Application
- Office
- Presentation skills
- Communication skills
- Paid holidays
- Health insurance
Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Technical Support Engineer
Managed Business Solutions —Mahwah, NJ
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
IT Help Desk Technician
Mavis Tire Supply —White Plains, NY
- $45,000 - $57,000 a year
- Weekends as needed
- 18 years or older
- Customer service
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
IT Support Assistant Hourly
The City University of New York (CUNY) —Bronx, NY
- $24.48 - $27.68 an hour
- Part-time
- English
- High school diploma or GED
- Driver's License
7d
Help Desk Technician - Level 2
Health And Wellness Partners —Upper Saddle River, NJ
- $66,000 - $72,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
2d
IT Technician
Doherty Enterprises —Allendale, NJ
- $56,000 - $64,000 a year
- Full-time
- Computer Science
- Customer service
- Mid-level
- Health savings account
- Health insurance
Desktop Support Engineer (Dispatch /Part-Time) Paramus, – New Jersey
Axiom Technologies —Paramus, NJ
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Senior IT Support Specialist
PDI —Woodcliff Lake, NJ
- $60,000 - $70,000 a year
- Computer science
- Computer Science
- Laboratory experience
- Profit sharing
- Paid parental leave
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Deskside Support Technician
NTT Ltd —Hackensack, NJ
- $24.50 - $29.00 an hour
- On call
- Google Workspace
- Office
- Assembly
- Health savings account
- AD&D insurance
7d
IT-AV Support Tech I (Part-time)
Passaic County Community College —Paterson, NJ
- $17 an hour
- Part-time
- Background check
- Research
- Office
- Free parking
- Commuter assistance
Quick Apply
Desktop Support Engineer (Dispatch /On-call)
Axiom Technologies —Stamford, CT
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
iManage Help Desk Technician - Hackensack, New Jersey
GD Resources —Hackensack, NJ
- $75,000 - $95,000 a year
- Extended hours
- Microsoft Outlook
- Office
- Windows
Quick Apply
IT Support Technician
Rye Country Day School —Rye, NY
- $60,000 - $70,000 a year
- Full-time
- School experience
- Computer science
- Computer Science
Quick Apply
Service Engineer - On-site
CodexIT —New City, NY
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- 401(k)
Quick Apply
1d

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helpdesk support jobs near new city ny

Desktop Support Technician

Family Services of Westchester -
Tarrytown, NY

Quick Apply

Job Details

Full-time
$26.65 - $28.21 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance
Retirement plan

Qualifications

Teamwork
Administrative experience
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

Company Overview

Family Services of Westchester, Inc. (FSW) provides mental health and social services that strengthen and support families, children and individuals at every stage of their lives. Serving 30,000 people a year, including 20,000 children, with nearly 50 innovative programs, including counseling, education and support, FSW is a pillar of health in the Westchester community. FSW is an essential network of services for underserved Westchester residents, here to create hope, restore dignity and connect families with the resources to get back on track.

JOB SUMMARY

Family Services of Westchester is seeking a Full-Time Desktop Support Technician to join our Information Technology team located in Tarrytown, NY.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance for our colleagues. As well as providing end-user guidance and improve adoption of technologies deployed. The position will troubleshoot problem areas (in person, by telephone) in a timely and accurate fashion and provide end-user assistance where required. All work is logged and tracked in a central ticket management system.

RESPONSIBILITES

Receive and respond to incoming phone calls, and/or tickets regarding end user technical issues and requests
Troubleshoot, identify and repair hardware and network connectivity issues (WAN)
Setup, maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, telephone, and printing.
Administer and resolve issues with associated end-user workstation network software products
Add, delete and change user profiles in Active Directory for user management
Write, update, maintain documentation; end-user and internal (IT)
Document common issues/causes/solutions, create user and web based guides as well as FAQ’s into the knowledgebase.
Update ticketing system tickets appropriately, include all relevant information related to troubleshooting and results.
Ensure tickets are completed within agreed SLA’s
Ability to support remote users, establish VPN and remote desktop for all remote users
Ticket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred, not a must. Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories

QUALIFICATIONS

EDUCAITON/CERTIFICATIONS

High School diploma and minimum of 1 year work experience in related field
ITIL Certification -( a plus)

EXPERIENCE

Minimum 1-3 years experience in an IT support role
Excellent knowledge of desktop and laptop PC hardware
Networking experience; patching, troubleshooting and basic configuration
Microsoft certifications; Windows OS, Office suite and O365- ( a plus)
Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management- (a plus)
Working experience of Microsoft Office 365, incl. Intune MDM · Experience using collaboration tools such as Microsoft Teams, and ZOOM- (preferred)
Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units-(preferred)
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures
Must have experience in administrative, incident response, and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop- (a plus)

SKILLS

Able to read and understand technical manuals, procedural documentation and OEM guides
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Team-focused collaborator
Highly organized, self–directed
Engaged in learning and continuous quality improvement

There are a variety of benefits to joining Family Services of Westchester, an organization with over 65 years of history impacting vulnerable communities. In addition to the opportunity to connect with and help thousands of residents in Westchester County, FSW offers its employees an inspiring, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and generous paid time off.

At FSW, we enjoy working in a collaborative, mission-driven environment and value the benefits of a diversified workplace that prioritizes our clients and the communities we serve. If you want to make a difference in the lives of thousands of people across the communities of Westchester, and this position speaks to your capabilities, experience and commitment to social service, please complete the online application on Indeed.com, upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Family Services of Westchester is an equal opportunity employer.

Pay: $26.65 - $28.21 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):
*
Are you able to regularly travel between multiple work sites during the workday using your own reliable transportation?

Are you able to work a 7.5-hour shift possibly starting as early as 8am or finishing as late as 6pm, along with a 9-2 Saturday shift on a rotational basis?
Do you have at least one year experience working with an enterprise ticket management system, such as ServiceNow or something similar?
Are you Ok that this is not a remote position and a fulltime in office position?
Do you have experience doing phone support in an IT Service Desk environment?
Are you capable of occasionally lifting 25lbs?

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in new city ny

Desktop Support Technician

IT Help Desk Support / System Administrator

IT Help Desk

Hedge Fund Application Developer

Customer Support & Training Specialist - Media Monitors

Support Technician II

Technical Support Engineer

IT Help Desk Technician

IT Support Assistant Hourly

Help Desk Technician - Level 2

IT Technician

Desktop Support Engineer (Dispatch /Part-Time) Paramus, – New Jersey

Senior IT Support Specialist

Software Support Analyst & Help Desk

Deskside Support Technician

IT-AV Support Tech I (Part-time)

Desktop Support Engineer (Dispatch /On-call)

iManage Help Desk Technician - Hackensack, New Jersey

IT Support Technician

Service Engineer - On-site

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