Top 32 Account resolution specialist Jobs in New Hampshire

Key Account Specialist
Ravensburger North America, Inc. —Portsmouth, NH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Children
- Paid holidays
- Health insurance
Youth & Family Specialist
Ascentria Community Services Inc —Keene, NH
- On call
- Hybrid work
- Clean driving record
- Writing skills
- Mid-level
- 403(b) matching
- Dental insurance
Quick Apply
Sales Operations Specialist
WEI —Salem, NH
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Card Services Specialist
Service Credit Union —Rochester, NH
- From $21 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Loan Servicing Specialist
Service Credit Union —Portsmouth, NH
- From $22 an hour
- Extended hours
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Roadmap to Reunification Specialist R2R
Northeast Family Services —Claremont, NH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
Technical Support Specialist
AutoStore —Salem, NH
- Full-time
- Mid-level
- Electrical experience
- Travel
- Profit sharing
- Paid parental leave
3d
Billing and Collections Specialist
Minuteman Security Technologies Inc —Manchester, NH
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Finance
- Analysis skills
- Paid holidays
Professional Accounts Recievable Specialist - EHS Patient Accounts - Full Time
Elliot Health System —Manchester, NH
- Full-time
- Hospital
- Research
- Mid-level
- Disability insurance
- Health insurance
Professional Accounts Receivable Specialist - EHS Patient Accounts - Full Time
Elliot Health System —Manchester, NH
- Full-time
- Hospital
- Research
- Mid-level
- Disability insurance
- Health insurance
Field Support Specialist
AutoStore —Salem, NH
- Full-time
- Mid-level
- Electrical experience
- Travel
- Profit sharing
- Paid parental leave
3d
Claims Advocate & Risk Control Specialist
The Hilb Group —Keene, NH
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health savings account
- Disability insurance
Implementation Specialist
CheckmateHCM —Concord, NH
- Writing skills
- English
- Mid-level
Provider Solutions Specialist
Parkland Medical Center —Derry, NH
- Full-time
- Mid-level
- Travel
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
14h
Operations Quality Review Specialist/PT 30 hours/ Onsite Nashua
Triangle Credit Union —Nashua, NH
- Part-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Collections Specialist I
St Mary's Bank Credit Union —Manchester, NH
- Office
- 3 years
- High school diploma or GED
Quick Apply
HVAC Specialist (Water Source Heat Pumps/Geothermal)
Bosch Group —Londonderry, NH
- $65,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
TECHNICAL SUPPORT SPECIALIST VI
The State of New Hampshire —Concord, NH
- $37.22 - $44.52 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
2d
Client Support Specialist
Buckland —New Hampshire
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Retirement plan
Quick Apply
Production Support Specialist - AIRS
Anduril Industries —Hudson, NH
- $30 - $37 an hour
- Email
- Oracle
- Mid-level
- 3 years
Quick Apply
2d

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Key Account Specialist

Ravensburger North America, Inc. -
Portsmouth, NH

Apply Now

Job Details

Full-time
$50,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Adoption assistance
Parental leave
Employee assistance program
Vision insurance

Qualifications

Customer returns handling

Full Job Description

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

This is what we need you for

The Key Account Specialist is responsible for ensuring accurate invoicing, managing chargebacks and disputes, and supporting day-to-day account operations. In this role, you will serve as the primary liaison between internal teams, external partners, and distribution centers—helping to drive efficiency, minimize revenue loss, and maintain strong relationships with Amazon Distribution Facilities (DF), Direct-to-Consumer (D2C) accounts, and other ecommerce partners.

You will also oversee ecommerce account operations with a focus on the order-to-cash process—managing orders from receipt through fulfillment, invoicing, collections, and credit issuance. Your attention to detail and ability to resolve issues quickly will be critical in ensuring a seamless customer experience and supporting the growth of our key accounts.

Invoice & Reporting

Investigate missing invoice reports and manually upload invoices for Amazon account
Monitor system for errors related to delivery status and order status
Maintain and update the warehouse reports for Amazon DF orders; confirm closure once deletions are verified by warehouse
Pull late PO reports and send to warehouse for prioritization

Returns & Chargebacks

Dispute invalid Amazon return attempts while processing valid D2C/ROS returns for credit
Manage chargeback CoOp processing and disputes for all D2C accounts
Conduct chargeback/shortage root cause analysis and implement corrective actions
Process chargeback credits and ensure timely resolution
Pull DCM spreadsheets for account fees and issue credits accordingly

eCommerce Account Management & Order-to-Cash

Oversee daily account management for eCommerce partners assigned
Manage the order-to-cash process: order entry, fulfillment coordination, credit issuing
Support eCommerce sales initiatives by providing accurate account reporting, product images, and required documentation
Collaborate with Finance and Operations teams to ensure smooth transaction flow and timely resolution of issues
Act as the primary liaison with Operations/Warehouse on all assigned accounts
Build and maintain strong account relationships through proactive communication and problem-solving
Be backup for Amazon Key Account Specialist for time off

This is what you can score highly with

High School diploma or equivalent
2–4 years of experience in account management, operations, or finance (consumer goods, eCommerce, or retail preferred)
Familiarity with order-to-cash processes and eCommerce account operations
Proficiency in SAP or order processing software a strong plus
Strong Excel skills with ability to manage and analyze data
Excellent communication, negotiation, and problem-solving skills
Ability to manage multiple priorities with accuracy and efficiency

Your Benefits

Employee Purchase Program

Get awesome discounts on various products. Sweet deals just for you!

Helping Hand

Need support? Our Employee Assistance Program (EAP) offers confidential help for you and your family, from stress management to legal advice. Experts and resources are at your service!

Hybrid Work

Work-life balance is key. Our flexible hybrid work schedule makes it easy to blend work and life seamlessly.

Parental Leave

New parents get 8 weeks paid leave. Birth, adoption, or placement of a child. Time to bond!

Save big on taxes!

With Flexible Spending Accounts (FSA), you can allocate part of your paycheck for medical or dependent care expenses. Enjoy more cash in your pocket and smart savings!

Personal Insurances

Customize your coverage with home, car, pet, travel, legal, jewelry, and identity theft insurance. All-around protection!

Secure your future

You can defer up to an annual maximum based on current year IRS regulations. If you're 50 or older, you can make a “catch-up” contribution based on allowable IRS regulations.

Safe Harbor: Get a 100% match on the first 4% of your elective deferral per payroll period with True-up.
Immediate Vesting: Enjoy 100% immediate vesting from day one.

Stay healthy, stay happy!

Join us and enjoy peace of mind with our comprehensive coverage tailored just for you! You get a top-notch health package with UnitedHealthcare. Medical, dental, vision, and prescriptions are all covered. Plus, 100% in-network preventive care.

Support association

Our support association enables us to provide financial assistance to our employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.

Your Days Off

Enjoy up to 25 days of PTO per year. Use them for vacation, sick days, or personal time. Take a break, you deserve it! Plus, enjoy 12 paid holidays each year, aligned with US or Canadian federal holidays.

Competitive Salaries! A creative and collaborative workspace where we celebrate innovation!

Salary Range- $50,000-$65,000

Your way to Ravensburger

It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be. We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger

You still have some questions?

Do you still have any questions about your application, the job or anything else? We are happy to answer them.

Tonya Dockwell

E-Mail: [email protected]

(Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)

Equal Opportunity Employment Statement

At Ravensburger North America, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We are proud to be an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and perspectives.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws. We believe that diversity enriches our organization and fuels innovation and creativity, enabling us to deliver exceptional products and experiences to our customers.

If you require accommodations during the application or interview process, please contact us directly, and we will work to support your needs.

Apply Now

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