Top 2 Helpdesk administrator Jobs in New Hampshire

IT Systems Support Specialist
Cobalt Benefits Group LLC —Exeter, NH
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Wind Plant Administrator
Avangrid —Rumney, NH
- $26.50 - $31.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Tuition reimbursement

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IT Systems Support Specialist

Cobalt Benefits Group LLC -
Exeter, NH

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance

Qualifications

Customer communication
IT user and group management
Windows
Cloud service support
Desktop (troubleshooting support)
Remote access management
Remote access software
Customer support ticket management
SharePoint
IP networking
Desktop administration
Ticketing system technical support
System performance monitoring

Full Job Description

Description:

Cobalt Benefits Group is seeking an IT Systems Support Specialist to support our network, cloud, and end-user environment. This is an ideal opportunity for a seasoned Helpdesk or Service Desk professional with 3–5 years of experience and ready to expand into

infrastructure, networking, and cloud operations.

What You’ll Do

Network & Infrastructure Support

Troubleshoot connectivity issues across devices, platforms, and applications
Support hybrid infrastructure (on-prem + cloud environments)
Assist with ZTNA, secure access, and remote connectivity solutions
Help maintain network documentation and system configurations

T Service Desk (Zendesk)

Manage and resolve user tickets in Zendesk (SLA-driven)
Troubleshoot endpoint, application, and access-related issues
Perform onboarding/offboarding (account provisioning, access assignments)
Escalate and collaborate with Infrastructure and Security teams
Identify recurring issues and contribute to operational improvements

Systems, Identity & Secure Access (Growth Area)

Support Microsoft 365 (Exchange, Teams, SharePoint)
Assist with Microsoft Intune endpoint management
Support identity and access tasks within Entra ID
Assist with role-based and group-based access controls (least privilege concepts)
Gain exposure to secure access architecture and Zero Trust principles

Operational & Engineering Support

Assist with infrastructure deployments and configuration tasks
Participate in troubleshooting, monitoring, and system optimization
Contribute to system documentation and process improvements
Support change management and rollout activities for new technologies

Requirements:

What We’re Looking For

Required

3–5 years of IT experience (Helpdesk, Service Desk, or Junior Administrator)
Hands-on experience with a ticketing system (Zendesk strongly preferred)
Solid troubleshooting and issue resolution skills
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Experience supporting Windows endpoints and users
Strong communication and customer service mindset

Core Technical Skills

Microsoft 365 administration (basic to intermediate)
Endpoint support and lifecycle management (Intune exposure a plus)
Hybrid infrastructure familiarity (cloud + on-prem)
Identity and access fundamentals (Entra ID / Azure AD exposure)
System troubleshooting and performance monitoring

Nice to Have

Exposure to Zero Trust or secure access concepts
Familiarity with enterprise applications and access management
Basic PowerShell or scripting
Experience working in regulated environments

Growth Path

This role is designed as a feeder into:

Systems Administrator (Cloud / Azure)
Network Administrator / Engineer
Identity & Access / Security Engineering

Why Join Us

Direct exposure to modern enterprise stack (Azure, Entra ID, Intune)
Hands-on experience with security-driven infrastructure (Zero Trust initiatives)
Opportunity to grow beyond Helpdesk into Engineering
Strong mentorship from senior infrastructure and security team

Benefits:

After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:

Fantastic medical, dental, and vision insurance*
Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
Company provided Basic Life and AD&D
Company paid Short-Term and Long-Term Disability**
Flexible Spending Accounts*
401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
10+ paid holidays
Generous paid vacation and sick time
Annual Volunteer Paid Day
Annual Tuition Reimbursement
Annual Health and Wellness Reimbursement
Lots of fun company events
60 day waiting period

**90 day waiting period

Who We are:

As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our three companies: EBPA, Blue Benefit Administrators of Massachusetts, and CBA Blue.

With over 30 years of experience and a dedicated team of more than 200 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit https://www.cobaltbenefitsgroup.com/careers/.

Quick Apply

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helpdesk administrator jobs in new hampshire

IT Systems Support Specialist

Wind Plant Administrator

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