Do you want to join an organization that invests in you as a(an) Switchboard PBX Operator? At Catholic Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Schedule: Full Time, open to working 3p-11p or 11p-7a with some weekends and holidays
The Switchboard PBX Operator staffs the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.
What will you do in this role:
Provide information and directions to patients, visitors, and staff.
Operate telecommunication systems to answer, assess, and route calls.
Respond to and manage emergency requests and alarms.
Maintain a clean and organized workspace in both the lobby and telecommunication office.
Ensure confidentiality of all employee, physician, and patient information.
Greet, direct, and assist visitors and patients at the Information Desk.
Operate Spok Console Suite to provide information and directions.
Act as an informational resource regarding all departments and services.
Work with Admissions, Security, Valet Service, and Patient Transport Services.
Maintain the lobby area, ensuring cleanliness and availability of PPE.
Contact Environmental Services and Facilities for maintenance issues.
Answer all incoming calls from the general public, patients, physicians, and staff.
Route calls to the appropriate location as directed by department guidelines.
Utilize the public address system for emergency notifications and routine announcements.
Assist staff, physicians, and patients in placing outgoing calls.
Maintain awareness of changes to off-shift and on-call staff and physicians.
Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal report between shifts from colleagues.
Participate in assigned role in disaster drills and other emergency situations.
Properly dispose of all PHI at the end of each shift.
Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard
What qualifications you will need:
Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Shape the future of healthcare at Catholic Medical Center.
Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care hospital and Level III Trauma Center serving southern New Hampshire and northern Massachusetts. Home to the nationally recognized New England Heart & Vascular Institute and The Mom’s Place—an innovative birthing center that pioneered couplet care—we’re proud to lead in both advanced medicine and compassionate service.
As part of HCA Healthcare’s statewide network of Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Frisbie Memorial Hospital in Rochester hospitals, three freestanding ERs, and over 70 care sites, you’ll join nearly 5,000 colleagues across New Hampshire who are committed to excellence, collaboration, and making a difference every day. At Catholic Medical Center, your work has purpose—and your potential has no limits.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Switchboard PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
