Looking for a chance to make a positive impact in your community? New Hanover County is seeking an experienced Spanish and English Interpreter for our 911 Center.
Your main duty will be to facilitate smooth communication between citizens and Telecommunicators during emergency and non-emergency calls. The preferred candidate for this position will be calm, professional, and skilled at multi-tasking in a fast-paced environment. Given the critical nature of the role, unwavering attention is crucial at all times.
The 911 Center is the link between citizens and emergency public safety response receiving over 500,00 citizen calls per year. The department's actions help save lives, protect property, and assist the public in their time of need. The work environment is a closed and secured setting involving continuous speaking, conversing on telephone and computer operation. Frequent telephone communication with citizens in stressful situations who may be unable to communicate effectively.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
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Hours:
Up to 19 hours per week. Varying schedule with flex hours each week to meet the needs of the department.
Must be available to report for emergency work assignment during emergency situations.
Employment Type:
Casual Part Time, non-exempt
Salary Information:
The hiring salary for this position is
$18.00/hour.
This is a continuous posting which will be open to receive applications throughout the year. As vacancies occur during various times throughout the year, the applications in the pool will be screened and considered for referral.Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply:
(1) Conviction of a felony
(2) Conviction of a Class B Misdemeanor within the last 10 years
(3) Conviction of two or more Class B Misdemeanors regardless of the date of conviction
Applicant Information:
This is a continuous posting which will be open to receive applications throughout the year. As vacancies occur during various times throughout the year, the applications in the pool will be screened and considered for referral.
Applications will be placed in an active file for a period of 90 days; if you would like to submit a new application, you may do so 90 days from the time you last submitted an application.
Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner.All updatesregarding an application can be viewed through your applicant portal.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.
