Top 33 Technical support occupations Jobs in New Hartford, Ny

Help Desk Analyst
Utica First Insurance Company —Oriskany, NY
- $45,000 - $55,000 a year
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
4d
Help Desk Support Specialist
Rome Health —Rome, NY
- $18 - $21 an hour
- Full-time
- High school diploma or GED
- In-person
- Associate's degree
Quick Apply
PC TECH ANALYST 1 (ON-SITE ONLY)
Slocum Dickson Medical Group —New Hartford, NY
- $17.00 - $26.56 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Organizational skills
Quick Apply
TECHNOLOGY SUPPORT TECHNICIAN
CHARLES T SITRIN HEALTH CARE CENTER INC —New Hartford, NY
- $20 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
EPIC CREDENTIALED TRAINER (ON-SITE ONLY)
Slocum Dickson Medical Group —New Hartford, NY
- $25.91 - $44.00 an hour
- Full-time
- Classroom
- Customer service
- Medical office experience
Quick Apply
IT Field Technician
Darkhorse Tech —Utica, NY
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
4d
Help Desk Support - On Site
Community Memorial Hospital —Hamilton, NY
- $21 - $23 an hour
- Mid-level
- Office
- Mentoring
Quick Apply
IT Technician
HP Hood —Oneida, NY
- $73,000 - $85,000 a year
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
1d
Research Computing Support Specialist (HPC Focus) - SUNY Polytechnic Institute
SUNY Polytechnic —Utica, NY
- $100,000 a year
- Temporary
- Background check
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Desktop Support Specialist
Oneida Innovations Group —Verona, NY
- $56,000 - $60,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Dental insurance
- 401(k)
Quick Apply
Help Desk Technician
SUNY Morrisville —Morrisville, NY
- $45,500 - $50,000 a year
- Full-time
- Customer service
- System design
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Whitesboro, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Application Support Analyst
Oneida Innovations Group —Verona, NY
- $68,365.44 - $80,000.00 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Senior Computer Operator
Herkimer County Information Services —Herkimer, NY
- $45,528 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
23h
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Help Desk Support Specialist
Rome Health —Rome, NY
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Maintains parts inventory and logs all service/repair activity.
$18 - $21 an hour
Quick Apply
IT Help Desk Specialist
Belden Inc —East Syracuse, NY
The ideal candidate will have certification from an accredited IT program and experience in handling both hardware and software challenges.
$67,000 - $72,000 a year
2d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
7d

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technical support occupations jobs near new hartford, ny

Help Desk Analyst

Utica First Insurance Company -
Oriskany, NY

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Job Details

$45,000 - $55,000 a year
4 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Internal employee customer service
Windows Server administration

Full Job Description

Oriskany, NY

Description

Job Summary

The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms—while delivering high-quality customer service to internal employees, agents, and business partners.

Reports To: Director of Information Technology

Duties/Responsibilities

Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment.
Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems.
Administer Helpdesk customer support systems software for call in and internal support requests.
Maintain PC hardware and software for the IT Department.
Knowledge of Anti-Virus applications
Provide assistance with system upgrades and maintenance of local area network.
Perform network operations and limited network administrational and monitoring duties with data entry functions to update files and maintain systems. Requires basic knowledge of MS Windows Server systems.
Cross train and be able to perform tasks to verify completion of system backups and computer operations as described in operation manual as needed.
Requires strong customer service skills and positive attitude.
Ability to work in a team environment with minimal direction.
One or more years’ experience in technical support in a similar environment.
Must be disciplined, highly detailed oriented and reliable with good organizational and problem-solving skills.

Requirements

Required Skills/Abilities

Microsoft certifications are a plus.
Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential.
Strong analytical and problem-solving skills.
The ability to work remotely is possible for a candidate with the right skill set.
Sensitivity to accuracy, timeliness, and professionalism is imperative.

Education and Experience

Associates Degree in Computer Science or related field preferred or equivalent experience.
Continued educational development in Insurance, Software Quality or Requirements Development a plus.

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment.

Utica First Offers:

Competitive starting salary
Medical (first of following month)
Dental
Vision
Life and Disability Insurance
Company paid LTD
Flexible Spending Accounts
Health Savings Accounts
Matching 401(k) Plan
Roth 401k Plan
Bonus program
Generous Vacation, Sick and Personal Leave
Generous holidays (to include Birthday)
Business casual environment

Pay Range:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees.

Salary Description

$45,000 to $55,000 annually

Apply Now

Refine Your Search

technical support occupations jobs in new hartford, ny

Help Desk Analyst

Help Desk Support Specialist

PC TECH ANALYST 1 (ON-SITE ONLY)

TECHNOLOGY SUPPORT TECHNICIAN

EPIC CREDENTIALED TRAINER (ON-SITE ONLY)

IT Field Technician

Help Desk Support - On Site

IT Technician

Research Computing Support Specialist (HPC Focus) - SUNY Polytechnic Institute

Desktop Support Specialist

Help Desk Technician

Seasonal, Operations Technical Specialist (Part Time)

Application Support Analyst

Senior Computer Operator

Construction Technical Specialist - Autodesk FORMA ( ACC )

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