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Overview
Reporting to a member of the Senior Leadership Team, the Financial Aid Coordinator is an integral member of a dynamic, service-oriented, and student-centered Undergraduate Financial Aid team. This position supports Yale's student recruitment and retention efforts by delivering exceptional service to students, families, and campus partners.
The Financial Aid Coordinator provides high-level administrative and operational support for Undergraduate Financial Aid, ensuring the efficient execution of departmental processes and initiatives. The role also serves as a key resource for responding to service-related inquiries and coordinating a wide range of administrative functions with professionalism, accuracy, and a strong commitment to customer service.
More specifically, the Financial Aid Coordinator supports customer service operations by collaborating with management and senior administrative assistants to resolve processing-related issues affecting student inquiries. The coordinator manages office communications, including missing information notifications, Yale Daily News advertisements, and other departmental communications, while monitoring and responding to messages received through the departmental electronic mailbox.
The Financial Aid Coordinator coordinates technology needs, including hardware requests, inventory management, and related administrative support. The position also manages administrative processes related to international tax scholarships and serves as the primary departmental contact for international tax matters, First-Year Scholars at Yale (FSY), and the Yale Club of New Haven. In addition, the coordinator oversees the work of student employees and assists with the onboarding of new staff members.
The Financial Aid Coordinator delivers exceptional customer service to students, families, and campus partners in person, by phone, and via email by providing comprehensive information related to Undergraduate Financial Aid, billing, student employment, and loans. The coordinator researches, evaluates, and resolves inquiries by exercising sound judgment, resourcefulness, and attention to detail while adhering to established policies, procedures, precedent, consistency, confidentiality, and a strong commitment to professional service.
Remote work not available, fully on-campus position.
Essential Duties:
1. Supports customer service operations by collaborating with management and administrative staff to resolve processing-related issues and ensure the timely and accurate resolution of student inquiries.
2. Coordinates and oversees a variety of administrative processes and operational functions for Undergraduate Financial Aid, including office communications, departmental initiatives, technology coordination, and student employee supervision.
3. Serves as the primary contact for designated departmental programs and processes, including international tax scholarship processing, First-Year Scholars at Yale (FSY), and Yale Club of New Haven.
4. Delivers exceptional customer service to students, families, and campus partners by providing comprehensive information regarding Undergraduate Financial Aid, billing, student employment, and loan programs through in-person, phone, and email communications.
5. Researches, evaluates, and resolves complex inquiries by exercising sound judgment, resourcefulness, and discretion while ensuring compliance with established policies, procedures, and institutional guidelines.
6. Coordinates departmental communications, including notifications, electronic mailbox management, suggests website updates, and other outreach efforts to support office operations and student engagement.
7. Coordinates departmental technology needs, including hardware requests, inventory management, and related operational support, and assists with the onboarding of new staff members.
8. Provides other administrative activities to support the efficient delivery of Undergraduate Financial Aid services as assigned.
Required Skills and Abilities
1. Demonstrated ability to work effectively in a diverse, inclusive, and collaborative environment by interacting with colleagues, students, and families with professionalism, empathy, cultural sensitivity, and respect, particularly when navigating complex or emotionally sensitive financial aid matters.
2. Demonstrated excellence in customer service in a high-volume environment. Demonstrated ability to manage multiple tasks and handle time-sensitive competing priorities. Ability to quickly identify and respond to wide-ranging topics, including taking steps to resolve problems effectively.
3. Superior interpersonal and communication skills (both oral and written).
4. High level of personal responsibility along with a positive and cooperative attitude. Demonstrated initiative and follow through on tasks, taking ownership for assigned functions. Demonstrated ability to work independently, collaboratively, and proactively.
5. Intermediate to advanced proficiency in Microsoft Office Word, Excel, Power Point, Outlook.
Preferred Skills and Abilities
1. Bachelor’s degree or equivalent experience
2. Experience with Yale policies, and customer relationship management (CRM) systems such as Banner, Argos, and YalePay.
3. Experience working in higher education, student services, financial aid, or a related administrative environment.
Principal Responsibilities
1. Provides advice and information to students on short and long-term educational and career goals and on available University resources such as financial aid, fellowships, career services and educational programs. 2. Coordinates and oversees a range of processes and programs in such areas as admissions, financial aid, registration, placement, and career services. 3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes. 4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and financial aid. 5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites. 7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records; monitor and track status of students. 9. May perform other duties as assigned.
Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience.
Required License(s) or Certification(s) Required License(s) or Certification(s):
Physical Requirements Physical Requirements:
Job Posting Date
08/13/2026
Job Category
Administrative Support
Bargaining Unit
L34
Compensation Grade
Labor Grade D
Compensation Grade Profile
Hourly Range
$31.83
Time Type
Full time
Duration Type
Staff
Work Model
On-site
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
