Top 99 Hotel Jobs in New Haven, Ct

Hotel Marcel- Guest Services Manager
Hotel Marcel —New Haven, CT
- From $55,000 a year
- Weekends as needed
- Background check
- Mid-level
- Hotel
Quick Apply
2d
Front Desk Agent - Full Time
Omni Hotels & Resorts —New Haven, CT
- Full-time
- Hotel
- Entry level
- Tuition reimbursement
Quick Apply
Front Desk Agent
Hotel Marcel —New Haven, CT
- Full-time
- English
- Hotel
- High school diploma or GED
Front Desk Agent
Newport Hotel Group Llc —New Haven, CT
- $14 - $15 an hour
- No experience needed
- Hotel
- Front desk
Quick Apply
Front Desk Agent
Courtyard New Haven at Yale —New Haven, CT
- $19 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
7d
Housekeeper / Room Attendant
Courtyard New Haven at Yale —New Haven, CT
- $18.25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Hotel
- Paid holidays
- Health insurance
Quick Apply
14d
Guest Room Attendant FT
Omni Hotels & Resorts —New Haven, CT
- Full-time
- Hotel
- Entry level
- Tuition reimbursement
Quick Apply
Guest Services Representative
Hotel Marcel —New Haven, CT
- Part-time
- Basic math
- English
- Hotel
Part Time Guest Room Attendant
Cambria Hotel New Haven University —New Haven, CT
- Part-time
- English
- Hotel
- Entry level
Quick Apply
12d
Part Time Weekend Front Desk Agent Friday/Saturday/Sunday
Cambria Hotel New Haven University —New Haven, CT
- Part-time
- English
- Hotel
- Entry level
Quick Apply
3d
Housekeeping Attendant Hotel
Clarion Inn North Haven —North Haven, CT
- From $17 an hour
- 8 hour shift
- Hotel
- Cleaning
- In-person
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
The Blake Hotel —New Haven, CT
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Study Hotels —New Haven, CT
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
5d
Hotel Front Desk Agent
Hampton by Hilton North Haven —North Haven, CT
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
FAIRFIELD BY MARRIOTT INN & SUITES WALLINGFORD NEW HAVEN —Wallingford, CT
- $17 - $21 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
Quick Apply
6d
Houseman
Hampton Inn North Haven —North Haven, CT
- $18 an hour
- Full-time
- Office
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Night Auditor
Clarion Inn North Haven —North Haven, CT
- $18 - $19 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
Quick Apply
14d
Hotel Front Desk
BANTA MOTELS OF CONNECTICUT INC —Milford, CT
- Part-time
- Hotel
- Front desk
- Entry level
House Keeping
BANTA MOTELS OF CONNECTICUT INC —Milford, CT
- Weekends as needed
- Hotel
- Reliable transportation
- Entry level
John Davenport Restaurant Server - AM Shift - Part Time
Omni Hotels & Resorts —New Haven, CT
- Part-time
- Hotel
- Cleaning
- Entry level
- Tuition reimbursement
Quick Apply
5d

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Hotel Marcel- Guest Services Manager

Hotel Marcel -
New Haven, CT

Quick Apply

Job Details

Full-time
From $55,000 a year
2 days ago

Qualifications

Staff supervision
Professional ethics
Workplace dispute resolution
Managing hospitality teams
Hiring
Recruiting
Manual handling
Office management
Task assignment
Property management
Hotel management

Full Job Description

Are you ready to take your career to the next level with purpose and innovation? At Hotel Marcel, the first net-zero energy hotel in the United States, you’ll find a workplace that’s as inspiring as it is groundbreaking. We value your expertise and entrepreneurial spirit, offering the support and framework to help you thrive.

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, and much more. The hotel is the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full-service restaurant, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

Join us and grow your career while being part of a revolutionary approach to hospitality. This is more than a job—it’s an opportunity to make an impact and help redefine the future of sustainable travel.

POSITION OBJECTIVE

Guest Services Manager is responsible for ensuring the efficient and effective operation of the hotel while delivering exceptional guest experience. Assisting the General Manager with overseeing daily hotel operations, supervising staff, and assisting in various administrative and managerial tasks.

ESSENTIAL JOB FUNCTIONS

Support the General Manager in daily hotel operations and assisting with the operational and financial management.
Work closely with the hotel’s management team and communicate effectively.
Creates, implements and maintains Front Office department minimum standards.
Hires, trains, monitors and manages the front office team, resolves any guests issues and performs tasks that require your discretion and authority.
Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times.
Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
Conduct Front Desk meetings, prepares work schedules to ensure staffing levels and department operations support business needs in order to maintain excellent services to guests at all times.
Maintain the Front Office department within set budget and payroll guidelines.
Ensure staff evaluations are completed in a professional and timely manner.
Assist and guide the front office staff through their daily duties and responsibilities, as needed.
Review and respond to guest survey feedback, as well as guest complaints, in a timely and efficient manner, and assist operations managers with implementing action steps to increase guest survey scores and minimize recurring guest related issues.
Offer assistance to the individual needs and requests of all guests.
Maintain guest confidentiality at all times.
Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
Maintain a positive work environment, lead by example and conduct yourself in a friendly and attentive manner.
Adhere to all safety policies and procedures and maintain a clean and safe working environment at all times.
Perform all operational property duties in the absence of the General Manager.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

College degree and 3 years of customer service experience.
Minimum of one year of management experience.
Previous experience with property management systems preferred.

REQUIRED SKILLS/ABILITIES

Excellent communication skills, both written and verbal
Excellent interpersonal and conflict resolution skills.
Ability to make reasonable and professional decisions.
Ability to multitask by prioritizing tasks and delegating them when appropriate.
Ability to remain flexible to constant change.
Ability to act with integrity, professionalism, and confidentiality.
Must be willing to workdays, nights, overnights, weekends, and holidays, and dates that meet the demands of a hotel environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee is frequently required to stoop, kneel, crouch, use hands to handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include the ability to adjust focus.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Pay: From $55,000.00 per year

Experience:

Hotel management: 2 years (Required)

Work Location: In person

Quick Apply

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