Top 20 Hotel manager Jobs in New Haven, Ct

Front Office Manager
The Blake Hotel —New Haven, CT
- Full-time
- Mid-level
- Hotel
- Bachelor's degree
Quick Apply
Guest Services Manager
Hotel Marcel —New Haven, CT
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
14d
Assistant General Manager
Courtyard by Marriott - Shelton CT —Shelton, CT
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
12d
Operations Manager
SpringHill Suites Milford —Milford, CT
- Full-time
- Background check
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
4d
Hotel General Manager
New England Recruiters —Branford, CT
- $64,556.36 - $77,745.30 a year
- Full-time
- Supervising experience
- Computer skills
- In-person
- Paid time off
- Employee discount
Quick Apply
8d
Housekeeping Supervisor PT
Omni Hotels & Resorts —New Haven, CT
- Part-time
- English
- Mid-level
- Ability to stand for extended periods
- Tuition reimbursement
Quick Apply
Assistant Hotel Manager
American Cruise Lines —Guilford, CT
- Full-time
- Bar
- Sales
- Military
- Dental insurance
- Vision insurance
Quick Apply
Food and Beverage Manager
Hotel Marcel —New Haven, CT
- Full-time
- Bar
- Google Workspace
- ServSafe
General Manager
Spark By Hilton Guilford —Guilford, CT
- $45,000 - $50,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
- Employee discount
Quick Apply
2d
Front Office Manager
INN AT MIDDLETOWN —Middletown, CT
- Word processing
- Computer literacy
- Mid-level
Quick Apply
Hotel General Manager
American Cruise Lines —Guilford, CT
- Full-time
- Pass drug screening
- No experience needed
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
HouseKeeping Manager
BANTA MOTELS OF CONNECTICUT INC —Milford, CT
- Mid-level
- Hotel
- Cleaning
Food & Beverage Manager
Madison Beach Hotel —Madison, CT
- $60,000 - $70,000 a year
- Weekends as needed
- Bar
- Mid-level
- Hotel
- Health insurance
- Paid time off
Quick Apply
General Manager
Holiday Inn —Cheshire, CT
- $60,000 - $70,000 a year
- 12 hour shift
- Microsoft Excel
- Management
- Customer service
- Paid time off
- Employee discount
Quick Apply
Catering Sales Manager
Madison Beach Hotel —Madison, CT
- $62,000 - $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Sales Manager – Weddings & Special Events
Inn at Middletown —Middletown, CT
- $60,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Front Office Manager

The Blake Hotel -
New Haven, CT

Quick Apply

Job Details

Full-time

Qualifications

Team management

Full Job Description

About the Blake Hotel:

Located in the heart of downtown New Haven, The Blake Hotel blends modern luxury with warm, personalized hospitality. As a boutique hotel, we are committed to creating exceptional guest experiences through thoughtful service, attention to detail, and a collaborative team culture.

At The Blake, every team member plays an important role in delivering memorable stays for our guests. We value professionalism, integrity, innovation, and a genuine passion for hospitality. Whether you're welcoming guests, maintaining our beautiful property, or supporting operations behind the scenes, you'll be part of a team that takes pride in exceeding expectations every day.

If you are passionate about service, thrive in a fast-paced environment, and enjoy working alongside dedicated professionals, we invite you to build your career with The Blake Hotel.

About the Role:

The Front Office Manager at The Blake Hotel is responsible for overseeing the daily operations of the front office department, ensuring that guests receive exceptional service from check-in to check-out. This role involves managing a team of front desk staff by fostering a positive work environment that promotes teamwork and high performance. The Front Office Manager will also be tasked with developing and implementing policies and procedures that enhance guest satisfaction and operational efficiency. Additionally, this position requires regular interaction with guests to address any concerns and ensure their needs are met promptly. Ultimately, the Front Office Manager plays a crucial role in creating a welcoming atmosphere that reflects the hotel's commitment to excellence in hospitality.

Responsibilities:

Supervise and coordinate the activities of front office staff
Ensure that all guest inquiries and requests are handled promptly and professionally.
Develop and implement training programs for new staff to ensure high standards of service.
Conduct regular inspections of the front office area to maintain cleanliness and organization.
Direct and administer all Front Office operations to include, but not limited to:
- Guest service and registration (check-in/check-out)
- Room inventory and availability
- Guest service standards and initiatives
- Product quality
- Cost controls and overall profitability
- Systems use and management
- Policy and procedure implementation and enforcement
Ensure safety training and standards are maintained and procedures followed.
Ensure team members have current knowledge of:
- Hotel products
- Services
- Facilities
- Events
- Pricing and policies
- Local area and events
Monitor staff regularly to ensure highest quality of guest service is provided.
Responsible for creating Front Office Schedules according to hotel occupancy and keep track of any adjustments that needs to be made.
Complete staff schedule every Friday and approve hours in ADP by Monday morning for payroll
Investigate, document and respond to guest complaints in a timely manner.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Respond to emergencies on the hotel premises following established procedures.
Promote the hotel, facilities and services.
Maintain and control current and future room inventory, upgrades and special requests.
Run quarterly Front Office Meetings.
Ensure that daily reports are completed, such as:
- Night Audit Report - Daily
- Transaction Reconciliation Report - Daily
- Unbalanced Folios - Daily
- Exceeded Credit Limit - Daily
- Guest Complaint Log – When needed
- Expedia Reconciliation Report (Due end of day on the fourth of every mo.) - Monthly
Perform other related duties as assigned or required.
Implement marketing directed by Director of Sales and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Have a complete understanding of emergency systems and procedures.
Complete special projects in a timely manner as required for GM or Executive Committee.
Supervise all maintenance problems with sleeping rooms, keeping daily logs.
Log all phone problems, write work orders and sign receipts upon completion of work.
Ensures staff communicates effectively with the housekeeping team.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Complete TA’s commission checks,
Complete Reconciliations monthly
Review Night Audit Report Daily
Order supplies as needed through procurement system and maintain par levels.
Respond to Booking.com/Expedia messages daily
At the end of the month complete monthly invoice box

Minimum Qualifications:

Position requires evening and weekend shifts
At least 1 year of hospitality industry experience and 1 year of managerial experience

Preferred Qualifications:

Bachelor's degree in hospitality management or a related field
Experience with hotel management software and property management systems.
Certification in hospitality management or customer service.

RMS is an Affirmative Action/Equal Opportunity Employer

Quick Apply

Refine Your Search

hotel manager jobs in new haven, ct

Front Office Manager

Guest Services Manager

Assistant General Manager

Operations Manager

Hotel General Manager

Housekeeping Supervisor PT

Assistant Hotel Manager

Food and Beverage Manager

General Manager

Front Office Manager

Hotel General Manager

HouseKeeping Manager

Food & Beverage Manager

General Manager

Catering Sales Manager

Sales Manager – Weddings & Special Events

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