Top 9 Customer success manager Jobs in New Haven Ct

Select Customer Success Account Manager - Stratford, CT
UPS —Stratford, CT
- $70,260 - $123,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
1d
Customer Account Manager
Howmet Aerospace —Branford, CT
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Bachelor's degree
Quick Apply
13d
Account Manager - State Farm Agent Team Member
chris raffone - State Farm Agent —East Haven, CT
- $50,000 - $100,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager
Kaseya Careers —Shelton, CT
- Mid-level
- Analysis skills
- 1 year
4d
Account Manager - State Farm Agent Team Member
Wanda Carlson - State Farm Agent —Milford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Colleen Tighe - State Farm Agent —Fairfield, CT
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Private Banking Relationship Manager
The Milford Bank —Milford, CT
Evaluate complex financial documents, assess risk, and develop strategic financial plans that support client needs and goals.
$115,000 - $135,000 a year
Quick Apply
13d
Automotive Finance Manager
Hamden Chevrolet Mazda Isuzu —Hamden, CT
Proficiency with financial software systems and 10-key typing skills for efficient data entry. Review and analyze credit applications, perform credit analysis,…
From $125,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Account Manager
ABI Document Support Services —Columbus, OH
Consistent client engagement through calls, meetings, and trainings. Experience managing multiple accounts and driving account growth.
$80,000 - $95,000 a year
Quick Apply
Customer Success Onboarding Manager - Spend Management
U.S. Bank National Association —Columbus, OH
Track record of driving and expanding customer satisfaction, retention, and long-term success in high-growth B2B SaaS organizations.
$98,345 - $115,700 a year
12d

Show more jobs in cities nearby

I want to receive the latest job alert for customer success manager in new haven ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near new haven ct

Select Customer Success Account Manager - Stratford, CT

UPS -
Stratford, CT

Apply Now

Job Details

Full-time
$70,260 - $123,000 a year
1 day ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication
Customer relationship management

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Stratford, CT, Stamford, CT, Danbury, CT, and Waterbury, CT.

Job Description

The Select Customer Success Account Manager will oversee and nurture relationships with our Select customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience, the Select CSAM will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for designated accounts
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions and resolve critical issues

Value Creation / Strategic Engagement:

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
Develop and execute tailored success plans, driving adoption and maximizing ROI
Create strategies for upselling / cross-selling opportunities to drive account growth
Regularly create QBRs/QVPs for customers

Analytics/Reporting:

Monitor customer mix and performance metrics to support balanced retention efforts
Update UPS DRIVE with retention data and plan next steps for churn prevention/growth
Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach
Exceptional problem-solving skills
Some local travel required as needed
Outstanding communication skills across various platforms
3-5 years in customer success, account management, or other customer-facing roles
Proven ability to balance proactive customer engagement and process efficiency
Growing expertise in medium/large customer relationship management
Bachelor’s degree in business, marketing, or a related field (preferred)
Must be located within the territory or willing to relocate themselves. There's no relocation support for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70.260,00/year to $123.000,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Apply Now

Refine Your Search

customer success manager jobs in new haven ct

Select Customer Success Account Manager - Stratford, CT

Customer Account Manager

Account Manager - State Farm Agent Team Member

Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer success manager in new haven ct

Explore jobs in more locations

Key Responsibilities:

Qualifications:

Job Seeker Tools

Employer Tools

Browse

Stay Connected