Top 4 Phone operator Jobs in New Haven Ct

Receptionist
Yale New Haven Health —North Haven, CT
- Full-time
- Word processing
- High school diploma or GED
- Epic
Phone Operator/CSR
Alliance Heating & Air Conditioning, Inc. —Bridgeport, CT
- From $18 an hour
- Full-time
- Background check
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Message Center Operator - Per Diem
Trinity Health Of New England —Waterbury, CT
- Part-time
- Bilingual
- High school diploma or GED
- Analysis skills
- Health insurance
Communications Coordinator (EVENING SHIFT)
Masonicare Corp —Wallingford, CT
- $17.50 - $24.00 an hour
- Part-time
- Hospital
- English
- High school diploma or GED
Quick Apply

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Phone Operator/CSR
Alliance Heating & Air Conditioning, Inc. —Bridgeport, CT
*Scheduling Coordination:* Assist with the scheduling of service calls, sales calls, proactive maintenance visits, comfort consultations, and installation…
From $18 an hour
Quick Apply

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Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
Full-Time PBX - Telephone Operator
Hyatt Regency Columbus —Columbus, OH
Responsible for answering incoming calls to the Hyatt Regency Columbus and must have good typing skills, a positive attitude and excellent phone demeanor.
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phone operator jobs near new haven ct

Receptionist

Yale New Haven Health -
North Haven, CT

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Job Details

Full-time

Qualifications

Computer operation
Word processing
High school diploma or GED
Technical Proficiency
Quality data entry
Customer data entry

Full Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Reporting to the Smilow Clinical Program Manager, the telephone receptionist is the first contact for all inbound calls to the central phone number for a designated ambulatory oncology network practice site, serves as the conduit for external callers and internal contacts and generally manages the flow of all inbound telephone communications expediently (within 3-4 rings), appropriately (according to script) and accurately (correct message content and routing).

EEO/AA/Disability/Veteran

Responsibilities:

1. Demonstrates exceptional customer service skills during interactions with the public and accomplishes core duties of the role in accordance with Smilow Call Management Standards and Principles.
- 1.1 90% or better live answer of inbound calls
2. Receives and appropriately routes all inbound telephone calls in a timely manner; responds to simple requests for general information related to hours of operation, directions, parking.
3. Uses scripted call screening questions and judgement to distinguish between urgent and non-urgent calls and accurately determines to whom and how (i.e., via warm transfer or inbasket message) and to whom to route the call. Makes direct contact with provider or nurse for urgent clinical calls.
4. Initiates telephone encounters in Epic system with complete information and routes calls to appropriate clinician or Epic inbasket pool in accordance with Smilow Telephone Triage guidelines.
5. Refers patient calls for appointment scheduling as follows:
- 5.1 refers treatment scheduling or cancellation requests to clinical staff
6. Demonstrates proficiency in operating the telephone system, paging, call transfer; refers technical issues or problems immediately to supervisor.
7. Is familiar with call volume metric reporting including number of calls handled, call wait and abandonment rates.
8. Keeps contact lists current (e.g., addresses, phone and email contacts)
9. Performs miscellaneous job-related duties as assigned.

Qualifications:

EDUCATION

Graduation from high school.

EXPERIENCE

One (1) to two (2) years of secretarial or business related experience involving public contact is preferred. Experience in a patient care environment is helpful.

SPECIAL SKILLS

Must possess good typing and data entry skills. Must have good computer skills; word processing. Excellent communication skills. Ability to work under varying workloads and deal with extremely ill patients as well as a variety of professionals. Thorough knowledge of third party terminology.

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phone operator jobs in new haven ct

Receptionist

Phone Operator/CSR

Message Center Operator - Per Diem

Communications Coordinator (EVENING SHIFT)

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