Location:
This position is located at 43 Broadway, New Haven, Connecticut, 06511 United States Role Summary:
Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO.
If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.
Role Responsibilities:
Bring the Brand to Life
Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
Create the Energy on the Salesfloor
Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
Make Shopping Seamless
Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
Stay Curious + Flexible
Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
Work as a Team
Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be
Role Qualifications:
- A genuine love for Urban Outfitters
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Confidence in expressing your personal style and creativity
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A people-first mindset, you enjoy meeting and helping others
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A collaborative attitude and positive energy
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Comfort in a fast-moving, ever-changing environment
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Flexibility with scheduling (nights, weekends, holidays)
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Experience in retail or customer service is a plus, but not required
The Perks:
- A team that celebrates you for being you
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Flexible scheduling that works with your life
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Employee discount on UO products
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Opportunities to grow within the brand
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Hands-on experience with fashion, culture, and retail
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
#URBANNA
Pay Range: Starting from USD $16.94/Hr.
