Top 4354 Customer service technician Jobs in New Hope, Mn

Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
6d
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
Quick Apply
2d
Semiconductor Technician
Honeywell Aerospace —Plymouth, MN
- Full-time
- Entry level
6d
Customer Service Specialist
Scott County, MN —Shakopee, MN
- $27.37 - $41.06 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Outlook
13d
Fleet Maintenance Technician
Southwest Transit —Eden Prairie, MN
- $26 - $45 an hour
- Overtime
- CDL B
- Computer literacy
- CDL A
- Health savings account
- AD&D insurance
Automotive Technician - Ask About *SOB and preformance bonus.
Smith Nielsen Automotive Brooklyn Park —Minneapolis, MN
- $28 - $50 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Paid holidays
- Health insurance
Quick Apply
Master Technician - West End Lincoln
MORRIES WEST BEND H LLC —Saint Louis Park, MN
- $23 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- AD&D insurance
- Disability insurance
Quick Apply
6d
Automotive Technician
Dale Feste Automotive —Hopkins, MN
- $75,000 - $150,000 a year
- Full-time
- ASE Certification
- Clean driving record
- Mechanic experience
- Paid training
- Paid holidays
Quick Apply
Automotive Master Technician
Lundgren Motors, Inc. —Minneapolis-Saint Paul, MN
- Up to $55 an hour
- 8 hour shift
- ASE Certification
- Dealership
- 5 years
- Paid training
- Health insurance
Quick Apply
CV/EP Technician East Bank
Fairview Health Services —Minneapolis, MN
- $43.65 - $63.04 an hour
- Weekends as needed
- CPR Certification
- Surgery
- BLS Certification
Licensed Veterinary Technician
Allied Emergency Veterinary Service —Brooklyn Park, MN
- $25 - $29 an hour
- Full-time
- Patient care
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
10d
Diesel Technician II Wed-Sat Day Shift: $30-42/hr + $7,500 Hiring Bonus!
Koch Trucking —Minneapolis, MN
- $30 - $47 an hour
- Full-time
- Mechanic experience
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Lead Automation Technician
Trelleborg Sealing Solutions —Delano, MN
- $70,000 - $90,000 a year
- Full-time
- ERP systems
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Automotive Technician - B
Maple Grove Bp —Maple Grove, MN
- $26.47 - $35.00 an hour
- Full-time
- Dealership
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Flooring Service Technician
FocalPoint Flooring, Cabinets & Design —Otsego, MN
- $20 - $28 an hour
- Full-time
- Clean driving record
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
(Rescue Medical) Full Time - Certified Veterinary Technician (CVT)
The Bond Between —Minnetonka, MN
- $25 - $27 an hour
- Weekends as needed
- Medication administration
- Mid-level
- Surgery
- Continuing education credits
- Paid parental leave
Quick Apply
Aircraft Maintenance Technician, MSP
Jett Pro Line Maintenance —Saint Paul, MN
- Up to $46 an hour
- Weekends as needed
- Schematics
- Mechanic experience
- Maintenance
- Disability insurance
- Relocation assistance
Quick Apply
Diesel Technician II Day Shift: $30-42/hr + $7,500 Hiring Bonus!
Koch Trucking —Minneapolis, MN
- $30 - $42 an hour
- Full-time
- Mechanic experience
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Level 2 Technician-Minnetonka Ford
MORRIES MINNETONKA FORD LINCOLN LLC —Minnetonka, MN
- $17.60 - $20.60 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- AD&D insurance
- Disability insurance
Quick Apply
Pilot Technician- Water Treatment Equipment
Kurita America Inc. —Minneapolis-Saint Paul, MN
- $60,000 - $65,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Technician I

Willdan -
Minnetonka, MN

Quick Apply

Job Details

$30 - $35 an hour
6 days ago

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I. This hybrid role requires three days per week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

Quick Apply

Refine Your Search

customer service technician jobs in new hope, mn

Help Desk Technician I

Desktop Support Technician

Semiconductor Technician

Customer Service Specialist

Fleet Maintenance Technician

Automotive Technician - Ask About *SOB and preformance bonus.

Master Technician - West End Lincoln

Automotive Technician

Automotive Master Technician

CV/EP Technician East Bank

Licensed Veterinary Technician

Diesel Technician II Wed-Sat Day Shift: $30-42/hr + $7,500 Hiring Bonus!

Lead Automation Technician

Automotive Technician - B

Flooring Service Technician

(Rescue Medical) Full Time - Certified Veterinary Technician (CVT)

Aircraft Maintenance Technician, MSP

Diesel Technician II Day Shift: $30-42/hr + $7,500 Hiring Bonus!

Level 2 Technician-Minnetonka Ford

Pilot Technician- Water Treatment Equipment

I want to receive the latest job alert for customer service technician in new hope, mn

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