Top 11 Technical support manager Jobs in New Hudson Mi

Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
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Training Lead-Truss
Alpine —Ypsilanti, MI
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Restaurant Technology Manager / OTP Pro
McDonald’s —Ann Arbor, MI
- $19 - $23 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Paid time off
Manager, Customer Service and Contamination
Astemo —Farmington Hills, MI
- Engineering
- 3 years
- Master's degree
22h
Lead Trainer - T1A2
Diagnostic Innovations, LLC. —Ferndale, MI
- Email
- Mid-level
- IT
- 4 years

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Training Lead-Truss
Alpine —Ypsilanti, MI
Manage, hire, onboard, coach, and develop the Software Training team, including performance management and workload planning. Travel up to 30% as required.
$81,000 - $110,000 a year
Rough Carpentry Journeyman
Mark Richard Construction —Bloomfield Hills, MI
Valid driver’s license and reliable transportation to changing jobsites. Ownership of standard carpentry hand tools, tool belt, work boots, and circular saw.
$25 - $32 an hour
Quick Apply
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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed. At Xerox, we make work, work.
$60,377 - $80,000 a year
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the morning client inbox and knocking out a few lock-troubleshooting calls. We're looking for a person who _owns_ the client experience at KISS — the…
$50,000 - $65,000 a year
Quick Apply

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technical support manager jobs near new hudson mi

Team Lead, Customer Support

ROUTEONE -
Farmington Hills, MI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Optimizing workflow processes
Managing technical support teams
Customer communication
Team supervision
Managing teams in a customer support role
Performance management strategy
Presentations for conferences or internal meetings
Performance Reporting
Frontline customer support management
Data summary reports
Team development
Supervising experience
Customer service training (staff training program)
Mentoring
Leading team collaboration initiatives
Developing new training programs
Technical skills instruction
Business operations
Professional development training

Full Job Description

The role of the Team Lead, Customer Support is to ensure that customer issues are resolved in a timely, efficient, and optimized manner across the RouteOne ecosystem. This includes ensuring that RouteOne provides exemplary service to our customers through daily oversight of the Customer Support call center and ongoing case handling. Responsibilities include troubleshooting and escalating customer issues with RouteOne products and services, working to ensure issue resolution for dealers, interacting with expanded RouteOne partners and stakeholder teams to ensure resolution, and acting as subject matter expert on RouteOne products and services. This role requires exceptional communication skills, the ability to focus and direct solutions to problems, strong analytical abilities, and exceptional attention to detail and follow-through.

Job Requirements

Lead daily activities of Menu Operations Support team, adhering to established SLAs, monitoring team performance and providing support to team members to achieve their goals and support RouteOne’s customers.
Define key performance measures for the team and translate objectives for each team member to achieve those desired results.
Define robust and repeatable training plans to ensure that team members have thorough and ongoing knowledge of RouteOne products, tools, services, and customers.
Work with teams to identify and implement optimized structures, workflow, and solutions to aid them in achieving their goals.
Serve as mentor and leader to team members, helping them develop in their roles as RouteOne professionals and outlining plans for them to grow in their career over time.
Lead efforts to identify ongoing technology needs for RouteOne Menu Operations Support.
Analyze, organize, and present the data necessary for broader stakeholder groups to understand Menu Operations Support performance and needs, and improve overall RouteOne customer service where necessary.
Participate in “On Call” rotation with the Business Operations Team, serving as an escalation point for critical issues when necessary.
Work closely with peer Managers in Business Operations to support overall department, continually identifying mechanisms to improve performance and advance employee well-being.
Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

Proven experience in overseeing operational activities and customer support functions at a high performing technology company.
Prior experience managing large teams in a fast paced, remote/hybrid work environment.
Subject Matter Expertise on RouteOne’s suite of products and services and how they function to deliver great experiences for our customers (this knowledge will be gained on the job through training, etc.).
Proven ability to consult, guide, and implement innovation across business and technical processes.
Knowledge of Auto dealership technology, processes and financing products preferred but not required.

Skills

Experience with Service Desk and Call Center technology, Salesforce, Pendo, etc.
Strong analytical skills and familiarity with various data and reporting suites (e.g., Excel, Tableau, Salesforce, internal system reporting resources).
Proficient in Microsoft Office products, including but not limited to: Microsoft Word, PowerPoint, Excel, Outlook, and Visio.

Abilities

Strong customer service skills.
Excellent interpersonal, written, and oral communications skills.
Excellent attention to detail.
Strong organizational and analytical skills.
Ability to multi-task and support multiple threads of customer support at one time.
Disciplined, independent worker with professional demeanor.
Ability to work independently or in a collaborative team environment, think critically and problem solve, learn new technologies, and adapt to change.
Ability to identify business challenges in need of solutions and lead efforts to define and implement solutions to those challenges/needs.
Successful relationship builder within and across organizations.
Excellent verbal and written communication skills.
Excellent presentation skills for both creation and presentation.
Thrives in a fast-paced, evolving environment.

Other Essential Requirements

5+ years of experience.
Extended and flexible hours may be required at times as this is a Business Operations leadership role.
Prior experience in automotive retail finance or other related consumer finance experience is a plus.

Quick Apply

Refine Your Search

technical support manager jobs in new hudson mi

Team Lead, Customer Support

Training Lead-Truss

Restaurant Technology Manager / OTP Pro

Manager, Customer Service and Contamination

Lead Trainer - T1A2

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